Telephony Services

Connecting you to your colleagues and the external world

Provision and support of the University's fixed telephone and mobile services.

This service includes:

• Provision and management of resilient telephony infrastructure and University switchboard (operationally, switchboard services are provided by Facilities).
• Procurement and installation of new phones, management of extension numbers and dialling permissions, relocation and modification of connections.
• Provision of mobile handset, mobile phone account management and technical support for University staff in partnership with our preferred supplier, 'Everthing Everywhere^tm' (Orange / T.Mobile).
• Provision of mobile data services for internet access, email and calendaring.
• Management of a voicemail service.
• Creation and configuration of features on fixed and mobile devices, e.g. extension mobility on IP phones.
• Billing information to aid decision making and strategic planning available on request.

More information

• Information about the University’s telephony facilities.
• Ordering fixed and mobile telephones and accessories.
• Help with using fixed telephones and services.
• Advice about using mobile and smartphones.

Alternatively, contact the Service Desk on (01902) 322000 or extension 2000.