Business Applications Support Service

Keeping our key business systems up and running, e.g. SITS and E-vision.

Providing direct application support (where appropriate), technical support for underlying software and liaison with external suppliers’ support efforts. We also look after a number of servers supporting University administrative and academic functions. The level of support provided is by agreement with the system owner.

This service relates to all Business Applications used by University Faculties and Departments as outlined below:

Business Application Business Owner
FACTS Facilities
IRIS Facilities
Kinetic (KX) - Accommodation System,
Conferencing, Catering, Residential Management & Marketing
OPAC / TALIS Learning Information Services
QL Financials Finance
Service Now IT Services
BACS (Bankers Automated Clearing Service) Finance
SITS/E-Vision - Student Management Systems Registry
Surveyor IT Services
TALIS Learning Information Services
Timetabling (CMIS) Registry
University Website Marketing and Communications
Canvas- the virtual learning environment College of Learning and Teaching (CoLT)
Qmark - computer aided assessment College of Learning and Teaching (CoLT)
PebblePad e-Portfolio College of Learning and Teaching (CoLT)

More information

Please contact the IT Service Desk on (01902) 322000 or extension 2000.