IT Services at the University will never ask for your IT Account password.
If you are concerned that your IT account has been compromised, please contact the IT Service Desk on ext. 2000 or 01902-32 2000.
It is important to choose a password that cannot be easily guessed, and Microsoft offers advice on choosing a strong password.
If you are using Windows on a secure desktop, you can change your own password by logging onto a computer with Windows and selecting the Ctrl, Alt, Del keys on the keyboard, then Change Password.
Staff using a standard University laptop can also use this method, so long as you are plugged in to the network.
If you are using the University wireless network, use the online form.
Use the online form.
If you have problems with this, please contact the IT Service Desk on ext.2000 internally, or 01902-322000 externally.
If you are connected to the Internet, you can use the online form.
NOTE: If you just want to change your password, and you haven't forgotten the current one, just go to the Changing your account password page.
The self-service password reset service enables you to reset your password yourself if you forget it. If you are using a University Windows system, you can do this at logon. If you're working off campus, or using your own computer or a Macintosh, you can do it at a University web site.
You need to have answered the five identity questions that pop up when you log on to a University computer in order to reset your password yourself.
The self-service password reset service enables you to reset the password on your IT Account if you forget it. It works by asking you to supply answers to some questions. The questions are the same for everyone, but only you know the answers you gave to each one. If you give them correctly, the system accepts that as evidence of your identity and allows you to change your account password without giving the current password.
To make all this possible, you have to start by providing your answers to the questions. This is the registration step. You can register using a student University Windows PC using software installed as part of Windows, or you can register from any other PC (inside or outside the University) via a Web site.
Most times, if you log on to a student University computer and you haven't yet registered your account for password reset, the initial FIM Password Reset Registration screen will pop up. This won't happen every time, but it will keep trying every day or two until you complete the process:
1. Enter your IT Account username (prefixed with "unv\") and password.
2. Answer the five questions. Three of these will be randomly used to identify you if you forget your password.
You will see the answer to each question as you type it in, but as soon as you move to the next question your answer will be replaced with an asterisk. Then click Next:
To register for password reset from any other computer, inside or outside the University: