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Your IT Account Password

Your University password is critical to keeping your personal and University data safe, so please make sure it is a minimum of 8 characters and includes a range of characters, numbers and punctuation.

It is important to choose a password that cannot be easily guessed. Microsoft offers advice on choosing a strong password.

Changing your password will result in you needing to sign into University systems and services on all your devices, including your mobile. This can take a little while to get organised if you have passwords saved. For example, the suite of Microsoft 365 apps will ask you to re-sign in using your new password. Please allow up-to 10 minutes for the password change to filter through to all systems. Signing into your Microsoft 365 account (your email) is a good way to check if this has updated. 

If you are concerned that your IT account has been compromised, please contact the IT Service Desk using itsupport@wlv.ac.uk as soon as possible.

You can create a new password by following these steps, you will need to have your mobile phone with, as you will be sent a text with a code. 

To get a new password, please do the following:

  1. Go to https://pwreset.wlv.ac.uk/
  2. Enter your University email addresss into the box.
  3. Look for the code sent to your registered phone, by text.
  4. Enter this code into the relevant box. (Please Note: You are allowed 3 attempts to enter the code, within 15 minutes. If you do not enter the correct code within this time a ‘verification failed’ message will appear, and you will need to generate a new code.)
  5. You will then be prompted to enter a new password, and re-enter to confirm. Then click 'Finish'. 

If you experience any issues with this, please contact the IT Service Desk using itsupport@wlv.ac.uk

You can update your password from anywhere and on any device. Please go to this portal and enter your University IT account details. 

You will be prompted to enter your current password, your new password and to confirm your new password. 

 

If you are on campus using a Windows University PC, a quick way to change your password is:

Press Ctrl + Alt Del keys on the keyboard and select Change a password.    

 

If you have problems with your password reset, please contact the IT Service Desk by email using itsupport@wlv.ac.uk

Note: Once you have changed your password it can take up-to 10 minutes before you can log back onto a standard University computer using your new password.

If you have lost or forgotten your University password and haven't registered for Self-Service Password Reset, you will need to contact the IT Service Desk by email using itsupport@wlv.ac.uk (core opening hours are 8am - 5pm Monday to Friday). You will be required to answer some security questions before your password can be reset.

If you have registered for Self-Service Password Reset but do not have the relevant mobile phone with you, you will need to contact the IT Service Desk by email using itsupport@wlv.ac.uk. You will be required to answer some security questions before your password can be reset.

If you have registered for Self-Service Password Reset

Using your personal or University device, to reset your password, please do the following:

  1. Go to https://pwreset.wlv.ac.uk/
  2. Enter your University username into the box.
  3. Look for the code sent to you by text.
  4. Enter this code into the relevant box. (Please Note: You are allowed 3 attempts to enter the code, within 15 minutes. If you do not enter the correct code within this time a ‘verification failed’ message will appear, and you will need to generate a new code.)
  5. You will then be prompted to enter a new password, and re-enter to confirm. Then click 'Finish'. 

Not registered for the Self Service Password Reset portal?

Once your new password is sorted out, we recommend you register for the Self Service Password Reset portal, which lets you reset your own password even if you’ve forgotten it. 

 

If you are a member of staff who has forgotten or lost your password, the Self-Service Password Reset system enables you to reset it any time, from any location, using a security code sent to your mobile phone by text message. After setting this up, you will not need help from the IT Service Desk if you forget or lose your password. 

Registration is quick and simple, whether you are on or off campus, but you will need your user account and password, and your mobile phone. 

Registering does not mean you need to change your current password!

If you are off campus and using your own device

You’ll just need to enter your username and password for your University IT Account, before the registration webpage loads. 

      1.   Go to https://pwregister.wlv.ac.uk 

      2.   Enter your University username and password in the pop-up box. 

Off Campus Password Registration: Authentication required

      3.   Enter your mobile number, with no spaces e.g. '07700900314'

           Or enter the international dialling code for the country the phone is registered to e.g. '+447700900314'

           Then click 'Next'.

      4.   That’s it, registration is complete. You can revisit the registration page to check or update your mobile number at any time.

 

FAQs 
 Frequently Asked Questions for the Self-Service Password Reset System   
Question Is my mobile number secure?
 Answer

Yes. Your personal data is stored securely in the Forefront Identity Manager (FIM) system in compliance with GDPR regulations and will not be given out or passed on to anyone, under any circumstance.

 

Question  The registration or password reset webpages do not load, what do I do?
 Answer

If the registration or password reset webpage does not fully load when you click on the link, try copying the address e.g.  https://pwregister.wlv.ac.uk  or https://pwreset.wlv.ac.uk into another browser. For example, if your default browser is Internet Explorer, try using Google Chrome.

If you have the same issue in a different browser, you may need to clear your browser cache.  Call the IT Service Desk if you need any assistance with this. 

 

Question

I can’t remember if I’ve registered my mobile number, can the IT Service Desk tell me?  

 Answer

The IT Service Desk do not have access to the data stored on FIM as it is a secure system, so they will not be able to verify your mobile number for you.  However, if you want to check whether you’ve registered your mobile number, or check if it is the correct number you can do so from the registration webpage https://pwregister.wlv.ac.uk.   If a mobile number has been recorded against your username, it will appear in the mobile number field.  

 

Question How do I update my mobile number in the FIM Self-Service Password Reset system? 
 Answer

Go to the registration webpage https://pwregister.wlv.ac.uk, enter your University IT account credentials, then and overwrite the mobile number into the field. Click 'Next' to finish. 

 

Question

I’ve blocked my IT Account by entering my password incorrectly too many times, however I do know my correct password. Can I register for Self-Service Password Reset system now and use it to reset my password?

 Answer

 Yes. So long as you can access the internet (from your mobile phone, for example) you can go to https://pwregister.wlv.ac.uk and register with your current password.

Wait 10 minutes to allow time for the registration to take effect.

Then go to https://pwreset.wlv.ac.uk/ (or click the ‘Forgot your password?’ link from the logon screen if using a University managed machine) and follow the instructions.

Once your password has reset, wait another 10 minutes for the reset to take effect before your attempt to log back in.

You can also reset your password using the online forms listed under ‘Password Management’ section. 

 

Question

What happens if I do not enter the correct security code in time?

 Answer

Once you have requested a security code to be sent to you (by clicking on ‘Forgot Password’ from the Logon screen on a University managed device, or by visiting https://pwreset.wlv.ac.uk/) you have 15 minutes to enter the 6 digit security code which will be sent to your registered mobile phone via SMS text message.

If 15 minutes have lapsed and you did not enter the security code in time, you can re-click the link to generate a new code and you will have a further 15 minutes to enter the new code which will be sent to you.  

If you enter the security code incorrectly 3 times you can re-click the link to generate a new code.

 

 Question

Can I register a friend or colleague’s mobile number for them?

 Answer
  • Whether logged onto a University managed machine or using a personal device, the user is required to enter their own IT Account password in order to register.

    The IT Service Desk will not be able to register for you, or access your mobile number.

    As outlined in The Acceptable Use of IT Facilities, you must never share or disclose your password, log onto anyone else account, or allow anyone else to log onto yours. 

     

    Question

    I keep getting the Password Registration webpage pop-up whenever I log in, but I do not want to register for the Self-Service Password Reset service. How do I stop the pop-up from appearing?

     Answer

    A browser will direct to the password registration webpage upon logon to a University managed machine, until a mobile number is entered. If you do not wish to register for the service, you can enter 0's as your mobile number and this will prevent the webpage from appearing upon logon.

    If you change your mind at a later date, revisit https://pwregister.wlv.ac.uk and enter your mobile number. 

     

    Question

    Can I use this service overseas?

     Answer

    Yes. The Self-Service Reset system will work from anywhere in the world.

    Registration: If your phone is registered to a non-UK country you’ll need to enter the international dialling code of the country your phone was registered in.

    So for example, if your phone contract is registered in India, you’ll enter dialling code ‘+91…..’ even if you are in the UK when you register to the FIM Password Reset system. 

    Password Reset: To reset your password you need to be have a cellular connection (to receive your reset text code) and be able to access the internet if you’re on a personal device.

    Note: there may be a slight delay in receiving the text if you are overseas. If you don’t receive the code within 15 minutes, try again.

     

    You will need your current password and the phone number you want to register.

    To change the phone number you have registered to receive the text message (with a security code), go to https://pwregister.wlv.ac.uk enter your student ID and password. Then enter your new phone number and confirm. Doing this has updated the phone that is sent a code when you want to change your password.

    The University of Wolverhampton's password policy requires all staff to change their password every 6 months.

    To update your password, please go to this portal.  You can do this on or off campus and using any device.  

    Your password will need to be a minimum of 8 characters, can be longer and can include a range of characters, numbers and punctuation. 

    If on campus, you can change it on a University PC by pressing the Ctrl + Alt + Delete keys. 

    When is good time to do this? 

    Changing your password will result in you needing to sign into University systems and services on all your devices, including your mobile. This can take a little while to get organised if you have passwords saved. For example, the suite of Microsoft 365 apps will ask you to re-sign in using your new password. 

    Your BitLocker encryption password 

    Updating your main University password does not change the one you use for your BitLocker encryption on your University device. This is a security policy set by Microsoft. More about your BitLocker at wlv.ac.uk/its/self-help/it-account-password/bitlocker-encryption 

    VPN connection 

    If you use the University’s VPN to connect to systems and services while off campus, you will need to sign into the VPN with your new password. 

    Register to manage your own password, in case you lose or forget it 

    If you register for the password self-management service, this provides you with the ability to create a password if you lose or forget it, without needing help from the IT Service Desk. Registering to do this does not mean you have to change your current password. 

    All University systems that require you to logon with your University credentials will be affected by the password change. This includes:

    • Microsoft 365 (email, calendar, file storage, chat and video)
    • Your University mobile apps (MyWLV and MS 365)
    • Canvas (the Virtual Learning Environment)
    • SITS e:Vision Portal*
    • PebblePad and e:Portfolio
    • Logon to University managed machines
    • Personal File Store and Webdrive  
    • Connection to University wireless networks (Wi-Fi)
    • Terminal 4 Site Manager
    • Password protected areas of the Staff and Student Intranets

     *If, after updating your IT Account password you find your SITS e:Vision password does not update, please contact Registry, on 01902 32 1881.

    Note: If you use any services which remember your password (e.g. web browsers and auto-connection to Wi-Fi on personal devices) its advisable update these on all your devices when you change your password.  Your account may become blocked if your mobile phone is attempting to auto-connect to a Wi-Fi network using an outdated password, for example.