Canvas

Canvas is the University of Wolverhampton's Virtual Learning Environment (VLE).

Canvas is used by students and staff to support learning and teaching activities, including access to online learning materials and module activities such as discussions, quizzes and assignments.

 

Help with Canvas

You can access Canvas in the following ways:

  • The Student Portal (myWLV), applicable for taught on-campus undergraduate, postgraduate and postgraduate research students
  • By going to https://canvas.wlv.ac.uk/
  • By opening the Canvas desktop icon, available on all University Windows computers, which looks like this:

  • By downloading the ‘Canvas’ app on Apple (iOS) and Android mobile devices:

        

Log in to Canvas using your University IT credentials, e.g. your University email address or user ID and password.

Students must complete their enrolment and module registration in e:Vision for the academic year 2017/18 to gain access to Canvas and their modules. If you are experiencing issues with your enrolment and/or module registration, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk.

If you experience problems logging in or have forgotten your password, please contact the IT Service Desk on ITSupport@wlv.ac.uk, extension 2000 from a University telephone or +44 (0) 1902 32 2000 from a telephone outside the University.

Students must complete their enrolment and module registration in e:Vision for the academic year 2017/18 to gain access to Canvas and their modules. If you are experiencing issues with your enrolment and/or module registration, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk.

Once you are logged into Canvas, click the 'Help' button on the lower left-hand menu to access 24-7-365 support and documentation, including:

  • Canvas Guides: Search the self-help guides to find out about Canvas features and functionality
  • Report a Problem: Report a problem regarding Canvas
  • Live Chat: Chat online with a member of the Canvas Support Team
  • Support Hotline: Speak to a member of the Canvas Support Team via a designated UK Freephone number or an international number (charged at local rate)

The following Canvas self-help training resources are available for students:

Additionally, please find introduction videos below for new, returning and partner/distance learning students.

New Students

Returning Students

Partner/Distance Learning Students

The Staff Help and Guidance Course shows you all aspects of Canvas to help you create an in-depth and user-friendly course for your students. Content is broken down into four categories 'New to Canvas'; 'Intermediate'; 'Advanced'; and ''University Specific Information'.   

Additionally, the following Canvas self-help training resources are available for staff:

To view all of your modules, click on the ‘Courses’ button on the left-hand menu and then click on ‘All courses’.

If you cannot see your modules or you see the wrong ones:

For Students

Please check that you are correctly registered on your modules in e:Vision.

  • If you are, please contact Canvas Support via the ‘Help’ button within Canvas; this is located on the lower left-hand menu
  • If you are not, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk

Also see the ‘How do I customize my Courses list as a student?’ Canvas Guide.

 

For Staff

Please contact Canvas Support, see below. 

Also see the ‘How do I customize my Courses list as an instructor?’ Canvas Guide.

Consult the chart below to find out who of the following can help you with your question: 

  • Canvas Support

Canvas Support is available 24-7-365 via Canvas Guides, live chat, a designated UK Freephone number and an international number (charged at local rate). To access this support, log in to Canvas and click on the 'Help' button on the lower left-hand menu.

Opening times can be found on the ITS Service Desk webpage.

  • ITS Service Desk

The Service Desk are contactable on ITSupport@wlv.ac.uk, +44 (0) 1902 32 2000 or extension 2000 from a University telephone. Opening times can be found on the ITS Service Desk webpage.