Canvas

Canvas is the University of Wolverhampton’s new Virtual Learning Environment (VLE) that is replacing WOLF and WLVglobal from the academic year 2017/18.

Canvas is used by students and staff to support learning and teaching activities, including access to online learning materials and module activities such as discussions, quizzes and assignments.

 

Help with Canvas

How do I access Canvas?

You can access Canvas in the following ways:

  • The Student Portal (myWLV), applicable for taught on-campus undergraduate, postgraduate and postgraduate research students
  • By going to https://canvas.wlv.ac.uk/
  • By opening the Canvas desktop icon, available on all University Windows computers, which looks like this:

  • By downloading the ‘Canvas’ app on Apple (iOS) and Android mobile devices:

        

Log in to Canvas using your University IT credentials, e.g. your University email address or user ID and password.

Students must complete their enrolment and module registration in e:Vision for the academic year 2017/18 to gain access to Canvas and their modules. If you are experiencing issues with your enrolment and/or module registration, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk.

I cannot log in to Canvas

If you experience problems logging in or have forgotten your password, please contact the IT Service Desk on ITSupport@wlv.ac.uk, extension 2000 from a University telephone or +44 (0) 1902 32 2000 from a telephone outside the University.

Students must complete their enrolment and module registration in e:Vision for the academic year 2017/18 to gain access to Canvas and their modules. If you are experiencing issues with your enrolment and/or module registration, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk.

How do I get help with Canvas?

Once you are logged into Canvas, click the 'Help' button on the lower left-hand menu to access 24-7-365 support and documentation, including:

  • Canvas Guides: Search the self-help guides to find out about Canvas features and functionality
  • Report a Problem: Report a problem regarding Canvas
  • Live Chat: Chat online with a member of the Canvas Support Team
  • Support Hotline: Speak to a member of the Canvas Support Team via a designated UK Freephone number or an international number (charged at local rate)

What training resources are available for Students?

The following Canvas self-help training resources are available for students:

Additionally, please find introduction videos below for new, returning and partner/distance learning students.

New Students

Returning Students

Partner/Distance Learning Students

What training resources are available for Staff?

The Staff Help and Guidance Course shows you all aspects of Canvas to help you create an in-depth and user-friendly course for your students. Content is broken down into four categories 'New to Canvas'; 'Intermediate'; 'Advanced'; and ''University Specific Information'.   

To book an "at-elbow" session with a Digital Ambassador, please complete the Digital Ambassador Request Form.

Additionally, the following Canvas self-help training resources are available for staff:

I cannot see my modules on Canvas

To view all of your modules, click on the ‘Courses’ button on the left-hand menu and then click on ‘All courses’.

If you cannot see your modules or you see the wrong ones:

For Students

Please check that you are correctly registered on your modules in e:Vision.

  • If you are, please contact Canvas Support via the ‘Help’ button within Canvas; this is located on the lower left-hand menu
  • If you are not, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk

Also see the ‘How do I customize my Courses list as a student?’ Canvas Guide.

 

For Staff

Please contact your Faculty Academic Support Administrator, see below. 

Also see the ‘How do I customize my Courses list as an instructor?’ Canvas Guide.

I have a question that is not listed – where can I ask it?

Consult the chart below to find out who of the following can help you with your question: 

  • Canvas Support

Canvas Support is available 24-7-365 via Canvas Guides, live chat, a designated UK Freephone number and an international number (charged at local rate). To access this support, log in to Canvas and click on the 'Help' button on the lower left-hand menu.

Opening times can be found on the ITS Service Desk webpage.

  • ITS Service Desk

The Service Desk are contactable on ITSupport@wlv.ac.uk, +44 (0) 1902 32 2000 or extension 2000 from a University telephone. Opening times can be found on the ITS Service Desk webpage.

  •  Faculty Academic Support Administrator (ASA)

ASAs are responsible for Canvas course management.

 

 Question: Canvas Support   ITS Service  Desk  

Faculty Academic Support Administrator (ASA)

I cannot log in to Canvas Cross Tick Cross
I want help with using Canvas
e.g. creating a quiz, contributing to a discussion
Tick Cross Cross
I am having a problem with Canvas
e.g. I cannot upload a file, I cannot submit work
Tick Cross Cross
I want to know who to contact about Canvas course management
e.g. creating, copying and archiving Canvas courses, adding/removing staff from Canvas courses
Cross Cross Tick
I want to request something new in Canvas
e.g. Canvas App/LTI
Cross Tick Cross

 

For other questions, please contact the Canvas Project Team and we will respond as soon as possible.

Faculty Contacts for Staff

Please contact your Faculty Academic Support Administrator for Canvas course management, including locating, accessing, creating, copying and archiving Canvas course/s.

Faculty of Arts Canvas Administration:

FoACanvasSupport@wlv.ac.uk

Faculty of Education, Health and Wellbeing Academic Offices:

FEHWBurtonAdmin@wlv.ac.uk

FEHWCityAdmin@wlv.ac.uk

FEHWWalsallAdmin@wlv.ac.uk

Faculty of Social Sciences Canvas Administration:

FoSSCanvasSupport@wlv.ac.uk

Faculty of Science and Engineering Canvas Administration:

FSECanvas@wlv.ac.uk