IMPORTANT message for our students - tap the app!

We are adding an extra layer of security to your University Microsoft and Canvas account called multifactor authentication or MFA.  With MFA in place on your account, you can be re-assured that your information is safer and that if someone who isn't you tries to access your account, you will be notified. We recommend installing the Authenticator app as this will work even if you change your phone number and involves a simple tap on your screen, rather than putting in a 6 digit code. 

There is more information about MFA at wlv.ac.uk/its/essentials/mfa

 
Canvas is our Virtual Learning Environment (VLE) and is used by students and staff to support all teaching and learning activities. In Canvas you will find reading lists, recorded lectures, and module activities such as discussions, collaborations and assignments.

Help with Canvas

You can access Canvas in the following ways:

  • The Student Portal (myWLV), applicable for taught on-campus undergraduate, postgraduate and postgraduate research students.
  • By opening the Canvas desktop icon that is available on all University Windows computers.
  • By downloading the ‘Canvas’ app on Apple (iOS) and Android mobile devices.

 

Log in to Canvas using your University IT credentials, e.g. your University email address or user ID and password. You will need to have set up Multifactor authentication (MFA) to access Canvas. More information about MFA at wlv.ac.uk/its/essentials/mfa

Students must complete their enrolment and module registration in e:Vision to gain access to Canvas and their modules.

TIP! Please be aware that it can take up to 24 hours after you have completed enrolment before you can access and view your modules in Canvas.

If you are experiencing issues with your enrolment and/or module registration, please contact ASK@WLV:

You can drop in and speak to a member of the ASK@WLV team, Monday to Friday, from 10 am to 5 pm on one of the main University campuses.

  • Find us on City Campus in the Ambika Paul Building, next to the Harrison Library.
  • Find us on Walsall Campus in the foyer area of the Performance Hub.
  • Find us on Telford Campus on the ground floor of the Darby Building. IMPORTANT - the ASK@WLV Telford campus office is closed until September 2022
  • By telephone, Monday to Friday, from 10 am to 5 pm. Call: 01902 518518

If you experience problems signing into Canvas with your University issued credentials or have forgotten your password, please visit our IT Account Password help page.  Or, select one of the following methods.

  • Dial 2000 from an internal University phone
  • Phone +44 (0) 1902 32 2000 from a mobile phone.

Remember, as a student you must complete your enrolment and module registration in e:Vision to gain access to Canvas and your modules (and this can take up-to 24 hours to work after enrolment).

If you are experiencing issues with your enrolment and/or module registration, please contact ASK@WLV:

You can drop in and speak to a member of the ASK@WLV team, Monday to Friday, from 10 am to 5 pm on one of the main University campuses.

  • Find us on City Campus in the Ambika Paul Building, next to the Harrison Library.
  • Find us on Walsall Campus in the foyer area of the Performance Hub.
  • Find us on Telford Campus on the ground floor of the Darby Building. IMPORTANT - the ASK@WLV Telford campus office is closed until September 2022
  • By telephone, Monday to Friday, from 10 am to 5 pm. Call: 01902 518518

Once you have signed into Canvas, you can access 24/7/365 support using the 'Help' link on the left-hand menu:

  • Canvas Self-Help Guides: Search the self-help guides to find out about Canvas features and functionality
  • Report a Problem: Report a problem to the Canvas Support Team
  • Live Chat: Chat online with a member of the Canvas Support Team
  • Support Hotline: Speak to a member of the Canvas Support Team via a designated UK Freephone number or an international number (charged at local rate)

The following Canvas self-help training resources are available for students:

Additionally, please find introduction videos below for new, returning and partner/distance learning students.

New Students

Returning Students

Partner/Distance Learning Students

The Staff Help and Guidance Course shows you all aspects of Canvas to help you create an in-depth and user-friendly course for your students. 

Guidance and material in this course evolves with our extending growth and usage of Canvas.  Therefore, we recommend you periodically refer back to the pages in this course to ensure that your knowledge and usage is up-to-date.

Some examples of the Guidance available include but not limited to:

  • Preparing a Canvas course
  • Setting up Panopto
  • Use of Canvas Plagiarism Framework
  • How to invite colleagues and External Examiners to join your course
  • Discover how Summative Assessments, Grading and Feedback work cohesively

Additional resources available for staff include:

To view all of your courses please follow the steps in this Self-Help guide, https://community.canvaslms.com/docs/DOC-10596-4212710333 

When viewing your Canvas course listing, you can select courses to appear on your Dashboard as your ‘favourites’, which is explained in this step-by-step guide https://community.canvaslms.com/docs/DOC-10570-4212710327

Students

If you are experiencing issues with your enrolment and/or module registration, please contact ASK@WLV:

You can drop in and speak to a member of the ASK@WLV team, Monday to Friday, from 10 am to 5 pm on one of the main University campuses.

  • Find us on City Campus in the Ambika Paul Building, next to the Harrison Library.
  • Find us on Walsall Campus in the foyer area of the Performance Hub.
  • Find us on Telford Campus on the ground floor of the Darby Building. IMPORTANT - the ASK@WLV Telford campus office is closed until September 2022
  • By telephone, Monday to Friday, from 10 am to 5 pm. Call: 01902 518518

Staff

To gain access to a course in Canvas please liaise with the Module Leader, or a member of the Faculty Administrator team within your Faculty Student Services Office.

You can now find your reading list in the Canvas course using the reading list button on the left-hand menu. 

Once you're in your reading list, you'll be able to access online resources, such as e-books and e-journals, directly using the links. Any printed resources will have their library location and shelf mark clearly indicated - you can also reserve these directly from your reading list. 

Panopto is the University’s lecture capture technology and can be accessed within a Canvas course. Staff can create pre-recorded content, live stream lectures and enable students to submit a Panopto video (e.g. for assessment).

Students
Panopto may be enabled in your course. To find out more information on how to use Panopto you can view the Student Help and Guidance course for more information (https://canvas.wlv.ac.uk/courses/9339/pages/how-do-i-use-panopto)

Staff
The Staff Help and Guidance course provides support in enabling and using Panopto in your Canvas course. https://canvas.wlv.ac.uk/courses/10325/pages/panopto