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Canvas is our Virtual Learning Environment (VLE) and is used by Students and Staff to support teaching and learning activities, including accessing reading lists, and module activities such as discussions, collaborations and assignments.

Help with Canvas

You can access Canvas in the following ways:

  • The Student Portal (myWLV), applicable for taught on-campus undergraduate, postgraduate and postgraduate research students.
  • By opening the Canvas desktop icon that is available on all University Windows computers.
  • By downloading the ‘Canvas’ app on Apple (iOS) and Android mobile devices.

 

Log in to Canvas using your University IT credentials, e.g. your University email address or user ID and password.

Students must complete their enrolment and module registration in e:Vision to gain access to Canvas and their modules.

If you are experiencing issues with your enrolment and/or module registration, please contact your Faculty Student Servicesor log a call directly using the e:Vision helpdesk.

If you experience problems signing into Canvas with your University issued credentials or have forgotten your password, please visit our IT Account Password help page.  Or, select one of the following methods.

  • Open a support call using the ITServices Portal
  • Dial 2000 from an internal University phone
  • Phone +44 (0) 1902 32 2000 from a phone outside the University.

Remember, as a student you must complete your enrolment and module registration in e:Vision to gain access to Canvas and your modules.

If you are experiencing issues with your enrolment and/or module registration, please contact your Faculty Student Services or log a call directly using the e:Vision helpdesk.

Once you have signed into Canvas, you can access 24/7/365 support using the 'Help' link on the left-hand menu:

  • Canvas Self-Help Guides: Search the self-help guides to find out about Canvas features and functionality
  • Report a Problem: Report a problem to the Canvas Support Team
  • Live Chat: Chat online with a member of the Canvas Support Team
  • Support Hotline: Speak to a member of the Canvas Support Team via a designated UK Freephone number or an international number (charged at local rate)

The following Canvas self-help training resources are available for students:

Additionally, please find introduction videos below for new, returning and partner/distance learning students.

New Students

Returning Students

Partner/Distance Learning Students

The Staff Help and Guidance Course shows you all aspects of Canvas to help you create an in-depth and user-friendly course for your students. 

Guidance and material in this course evolves with our extending growth and usage of Canvas.  Therefore, we recommend you periodically refer back to the pages in this course to ensure that your knowledge and usage is up-to-date.

Some examples of the Guidance available include but not limited to:

  • Preparing a Canvas course
  • Setting up Panopto
  • Use of Canvas Plagiarism Framework
  • How to invite colleagues and External Examiners to join your course
  • Discover how Summative Assessments, Grading and Feedback work cohesively

Additional resources available for staff include:

To view all of your courses please follow the steps in this Self-Help guide, https://community.canvaslms.com/docs/DOC-10596-4212710333 

When viewing your Canvas course listing, you can select courses to appear on your Dashboard as your ‘favourites’, which is explained in this step-by-step guide https://community.canvaslms.com/docs/DOC-10570-4212710327

Students

Please check that you are enrolled and registered for Modules in e:Vision, If you are not, please contact your Faculty Student Services,or log a support call directly using the e:Vision helpdesk

Staff

To gain access to a course in Canvas please liaise with the Module Leader, or a member of the Faculty Administrator team within your Faculty Student Services Office.

 

You can now find your reading list in the Canvas course using the reading list button on the left-hand menu. 

Once you're in your reading list, you'll be able to access online resources, such as e-books and e-journals, directly using the links. Any printed resources will have their library location and shelf mark clearly indicated - you can also reserve these directly from your reading list. 

If you can't see a reading list, you will be directed to your Head of Department to let them know. A full list of Heads of Department is available here

Canvas Support Team are available 24 hours a day on every day of the year and you can contact the team when signed into Canvas via the Help link.

University of Wolverhampton Support Desk is available between the hours of 8am-7pm during term time, and 8am-5pm during vacations.

Faculty Academic Administrator support can be contacted by either email or telephone. Please review you Faculty Student Services webpage for more information.