Multifactor authentication and password reset
Multifactor authentication (MFA) adds an additional layer of security to your University Microsoft 365 account (email, calendar, Teams), myWLV app and the Virtual Learning Environment (Canvas), and proves you are the person who is authorised to access your account. If your password gets stolen/lost and used, with MFA in place on your account, you can be re-assured that your information is safer.
MFA has two parts to it: protecting your account (MFA) and password reset (SSPR), and depending on where you are physically, you will have a slightly different experience.
When you access your Microsoft 365 apps/myWLV or Canvas for the first time, you will get an on-screen prompt asking for more information and to set up MFA.
This will also get you set up for password reset at the same time.
You will prompted on screen to set up your authentication details so that you can reset your password yourself.
Once you leave campus and use your own internet connection, you will be prompted to set up MFA aswell.
You have a choice of three methods to receive the extra authentication code:
- TAP THE APP! Install the authenticator app to your chosen mobile phone, this is Microsoft's preferred method and means that even if your phone number changes, the app will still work for your authentication. You just need to tap your phone screen rather than type in a 6 digit code. Do not then uninstall the app! It needs to stay on your mobile phone.
- By selecting a text message or phone call (this you can do without installing the app), but will need a working mobile phone with you.
- Using a landline. This is possible but not recommended, as it will cause you problems every time you are away from your landline and need to access your MS 365 account (email, calendar, Teams) while on the move.
You can double check or change the option you have chosen to receive the extra authentication, by visiting https://myaccount.microsoft.com selecting 'Security Information' and then 'Additional Security Verification'.
When you first sign into your email or try to access Canvas/mYWLV, you will see a message on screen saying 'more information required' and a blue 'next' box. After clicking 'next' you will be asked to set up MFA using the app, a text or a phone call.
1. Setting this up using the Authenticator app and your mobile phone
Follow the on-screen prompts to install the Authenticator app (this process is the same as installing any other app). You will need your University email address and password, as well as an internet connection.
Once you have installed this app and signed in for the first time, you then only need to 'tap the app' when next asked to authenticate.
For more information about how to download and install the app, see download and install the Microsoft Authenticator app.
2. Setting this up using a text or a phone call to your mobile phone
Follow the on-screen prompts to add a working mobile phone number (or if you have recently added a phone number to reset your passwword, you will be asked to confirm this number). You will need your University email address and password, as well as a mobile network connection.
If you need any help with this please call us using 01902 32 2000 between 8.30am and 5pm, Monday to Friday.
Change your verification method at any point
You can double check or change the option you have chosen to receive the extra authentication, by visiting https://myaccount.microsoft.com selecting 'Security Information' and then 'Additional Security Verification'. The drop down box allows you to select which method you would like to use from the following options:
- Call my phone
- Text me a code
- Notify me using the authenticator app
- Using a personal email address.
You should also add a second or back-up phone number if possible, as doing this will mean you can update your chosen mobile phone, if you need to, using this back-up phone.