Mobile phones

Travelling Abroad with your Mobile phone

  • Before travelling, please contact IT Services to ensure that your phone is activated for use abroad. This should be done 48 hours before leaving the UK in order for the necessary changes to come into effect.
  • Check the EE Help page to learn about using your mobile phone abroad and extra costs which may be incurred
  • Keep all mobile usage to a minimum, in particular mobile data usage. Data is very expensive outside of the EU and costs £5.50 per MB.
  • You will need to register a voicemail PIN to enable you to collect answer phone messages whilst abroad. This should be done at least 24 hours before leaving the UK.
  • It is advisable to use Wi-Fi where possible, even if you have to purchase Wi-Fi sessions at your hotel.
  • A 30 day data bundle can be added to your phone account for use whilst abroad. Costs depend on the size of the bundle and the country you are visiting.

Please contact IT Service Desk on ext.2000 if you would like further information on the above.

Lost or Stolen Phones

Please report a lost or stolen phone directly to EE by calling 0800 0790158 (24x7) within 24 hours. They will need the following information:

  • the mobile phone number
  • the make/model of the phone
  • the police loss or crime number
  • the name of the police station
  • the telephone number of the police station

Please be prepared to give detailed information about the circumstances of the loss or theft. EE will bar the SIM card to prevent any misuse of the phone. In addition you will also need to notify IT Services via the Service Desk to arrange a replacement handset.

Faulty Phones

Please report a faulty phone directly to EE by calling 0800 0790158 (24x7). EE support staff will need your mobile phone number to identify you. They will perform diagnostic tests over the phone and decide what action is required. Replacement phones will be sent via courier to your nominated address, usually next day delivery if stock is available. Please note that if your handset has been discontinued, you will be offered a like for like replacement.

Account Management

Please inform the IT Service Desk on (01902) 322000, or internally on ext. 2000 to advise of any account updates including staff leaving the University, user name changes and transfer of rental costs. This will help to keep the billing accurate and avoid any unnecessary charges.