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Digital services you can use to study and work off campus

On this webpage you will find everything you need to know about the digital services you need to learn and work from home/off campus.

Students will be able to access the services they would normally need using the mywlv app. Either download from your usual app store or access the web version at http://my.wlv.ac.uk

Frequently Asked Questions for STUDENTS using own PC, laptop or mobile
Free software for staff and students personal laptops/PCs

University software download catalogue 

If you are looking to install software like SPSS or NVivo for example, onto your own laptop, you can do this by visiting the University’s software download catalogue, logging in and selecting which software you wish to download. To download SPSS you will need to follow the instructions carefully as it is a three step installation process as well as a code to activate the software.  

Adobe Creative Cloud (Photoshop, InDesign) – free until May 31st, 2020 

All staff and students can access and download a free version of the Adobe Creative Cloud applications (InDesign, Photoshop, Illustrator) onto your own devices, until the 31st May, 2020. Please follow these simple instructions (you may need to log in to view them) about how to download and run Adobe CC applications onto your own laptops and PCs. These applications will take approximately 20 minutes to install. 

AppsAnywhere on your own laptops/PCs 

More than 70 applications are now available from AppsAnywhere on your own laptop/PC. To access them, open a browser and go to https://appsanywhere.wlv.ac.uk and log in with your normal University credentials. You will then see a message asking you if it’s the first time you have used AppsAnywhere on your device. It is important that you select the blue box if it is the first time. Download and install the Cloudpaging player, after doing this you will be able to select an application you require and launch it in the normal way.  

Please be aware that for the first 3-5 minutes of running some of the apps, they may show a decrease in performance as the application downloads in the background, to prepare for use. After this the performance picks up to normal. 

We recommend that you register online for self-service passwords, so that you can change your password at any point without needing to contact the Service Desk. Doing this does not mean you need to change your current password.

Outlook and Calendar can be accessed from personal devices. Log into Office 365 https://www.office.com as normal.

Most students make use of Microsoft OneDrive so can access files via www.office.com however if you do still use personal file store, you can follow the guidance at

www.wlv.ac.uk/its/self-help/storage-and-profiles/personal-file-store

Go to http://my.wlv.ac.uk and view in the usual way.

Yes, just log in to https://canvas.wlv.ac.uk as normal and everything programme and/or module related will be available. 

Log in as normal.

We recommend that you register online for self-service passwords, so that you can change your password at any point without needing to contact the Service Desk. Doing this does not mean you need to change your current password. 

Please visit the Library webpages for information about e-resources www.wlv.ac.uk/lib

STAFF using your work laptop or own device

Now that you are working from home, the following may be of particular use:

Free software for staff and students personal laptops/PCs

University software download catalogue 

If you are looking to install software like SPSS or NVivo for example, onto your own laptop, you can do this by visiting the University’s software download catalogue, logging in and selecting which software you wish to download. To download SPSS you will need to follow the instructions carefully as it is a three step installation process as well as a code to activate the software.  

Adobe Creative Cloud (Photoshop, InDesign) – free until May 31st, 2020 

All staff and students can access and download a free version of the Adobe Creative Cloud applications (InDesign, Photoshop, Illustrator) onto your own devices, until the 31st May, 2020. Please follow these simple instructions (you may need to log in to view them) about how to download and run Adobe CC applications onto your own laptops and PCs. These applications will take approximately 20 minutes to install. 

AppsAnywhere on your own laptops/PCs 

More than 70 applications are now available from AppsAnywhere on your own laptop/PC. To access them, open a browser and go to https://appsanywhere.wlv.ac.uk and log in with your normal University credentials. You will then see a message asking you if it’s the first time you have used AppsAnywhere on your device. It is important that you select the blue box if it is the first time. Download and install the Cloudpaging player, after doing this you will be able to select an application you require and launch it in the normal way.  

We recommend that you register online for self-service passwords, so that you can change your password at any point without needing to contact the Service Desk. Doing this does not mean you need to change your current password.

If you are responsible for managing who has access to email and security groups, you can no longer do this using Outlook.

Please follow these simple steps to do this (you may need to log in to view).

In order to access the University’s systems while off campus and using a staff Windows laptop, you will need to install the VPN client.

Please follow these simple online instructions. (You may need to log in to view).

To forward your desktop number to a mobile number, you will need to either be at your desk phone and:

  • Press the CfwdAll softkey.
  • Enter the number to which you want to forward all your calls - IMPORTANT - please prefix this number with (9) as this sets up the external outside line.
  • To cancel call forwarding, press the CfwdAll softkey again.

Calls cannot be transferred back to a phone that has call forwarding enabled.

Alternatively, if you do not have access to your deskphone you can use the Call Manager web interface (you will need the vpn connected to do this when off campus) to forward your calls, which gives you more options, e.g. you can forward your external and internal calls to different numbers.

If your work device is a desktop PC on campus, you can access a virtual version of your desktop, from you own PC or laptop.

Simple steps to do this can be viewed online (you may need to log in with your University username and password).

Yes. There are simple steps to set up and use Panopto from your own PC/laptop at https://canvas.wlv.ac.uk/courses/10325/pages/panopto as well as a very quick how-to guide.

Useful advice about using Panopto to provide teaching online can be found at https://wlv.cloud.panopto.eu/Panopto/Pages/Viewer.aspx?id=b80ecbd5-be64-4786-a864-ab8100f2f8f4

Work laptop Own PC, laptop, phone 
Log into Office 365 or Outlook as normal https://www.office.com You will see all the usual applications that you are used to seeing.  Log into Office 365 or Outlook as normal https://www.office.com You will see all the usual applications that you are used to seeing. 

Colleagues can download a free version of Office 365 to their own devices.  

More at www.wlv.ac.uk/its/self-help/software/office-365

Work laptopOwn PC, laptop, phone 

Microsoft Office 365 One Drive (for those who have moved their data in) log into https://www.office.com with your University credentials.

To access files stored on university servers (including shared and personal files), you will need the VPN installed and open on your work device. Simple instructions how to do this.

You can also map to your shared file drives using these instructions.

Microsoft Office 365 One Drive (for those who have moved their data in) log into https://www.office.com with your University credentials. 

We recommend that you register online for self-service passwords, so that you can change your password at any point without needing to contact the Service Desk. Doing this does not mean you need to change your current password. 

Work laptopOwn PC, laptop, phone 
Log in and use as normal https://selfservice.wlv.ac.uk/BusinessWorld/  The VPN will need to be connected for full functionality (HR / Finance staff.)   You can log into the web-based version of this to access basic functionality https://selfservice.wlv.ac.uk/BusinessWorld
Work laptopOwn PC, laptop, phone 
Log in and use as normal https://smsweb.wlv.ac.uk/urd/sits.urd/run/siw_lgn  You can log into the web-based version of this to access basic functionality https://smsweb.wlv.ac.uk/urd/sits.urd/run/siw_lgn 
Work laptopOwn PC, laptop, phone 
Log in and use as normal. The VPN will need to be connected for full functionality.   Not applicable. 

Just log in https://canvas.wlv.ac.uk and use Canvas on any device. 

Free software for staff and students personal laptops/PCs

University software download catalogue 

If you are looking to install software like SPSS or NVivo for example, onto your own laptop, you can do this by visiting the University’s software download catalogue, logging in and selecting which software you wish to download. To download SPSS you will need to follow the instructions carefully as it is a three step installation process as well as a code to activate the software.  

Adobe Creative Cloud (Photoshop, InDesign) – free until May 31st, 2020 

All staff and students can access and download a free version of the Adobe Creative Cloud applications (InDesign, Photoshop, Illustrator) onto your own devices, until the 31st May, 2020. Please follow these simple instructions (you may need to log in to view them) about how to download and run Adobe CC applications onto your own laptops and PCs. These applications will take approximately 20 minutes to install. 

AppsAnywhere on your own laptops/PCs 

More than 70 applications are now available from AppsAnywhere on your own laptop/PC. To access them, open a browser and go to https://appsanywhere.wlv.ac.uk and log in with your normal University credentials. You will then see a message asking you if it’s the first time you have used AppsAnywhere on your device. It is important that you select the blue box if it is the first time. Download and install the Cloudpaging player, after doing this you will be able to select an application you require and launch it in the normal way.  

Please be aware that for the first 3-5 minutes of running some of the apps, they may show a decrease in performance as the application downloads in the background, to prepare for use. After this the performance picks up to normal.

You can log in and check your University voicemail inbox by calling 01902518885.

You be prompted for your extension number (or your ID) followed by # and then your PIN followed by #.