Here for You: Wellbeing, Safety and Support at University

Starting university and a new semester is an exciting time, but it can also feel overwhelming. Whether you're settling into a new environment, adjusting to new ways of learning, or simply finding your feet, it's completely normal to feel a mix of emotions. We also recognise that events happening around the world, whether reported in the news or experienced closer to home, can be unsettling and may affect members of our university community in different ways. Some of you may be directly impacted or be concerned for loved ones.

At times like these, it's important to know that you're not alone. The University offers a wide range of services and support networks to help you feel safe, supported, and connected throughout your student journey.

If you need help or have concerns, you can talk to your Student Success Coach, personal tutor, or any member of staff. We're all here to help. 

Below is a reminder of some of the services and teams across the University who are dedicated to supporting you throughout your student journey, with your pastoral, wellbeing, and safety needs.

The Chaplaincy

The Multi-Faith Chaplaincy offers pastoral support for people of all faiths and none, including private and confidential conversations and support online and over the phone.

If you have any concerns, be it personal or spiritual, you will always find a listening ear amongst the Chaplaincy team.

Prayer rooms and spaces for quiet reflection can be found across City, Walsall and Telford campuses. 

The Chaplaincy facilitates regular events, including celebrations of special days and weekly Global Lunches. To find out what’s on, contact the chaplaincy via the email below, where you can request to join the chaplaincy mailing list, and follow on Facebook for regular updates.

Email: chaplaincy@wlv.ac.uk Facebook: www.facebook.com/wlvchaplaincy Web: wlv.ac.uk/chaplaincy   

Your safety on campus

When you’re out and about, be mindful of your personal safety. If you study with us on campus, we highly recommend that you download the SafeZone app for a direct line to our Security Team, for emergency and first aid support, as well as general enquiries. SafeZone allows you check in to share your location with the Security Team, offering peace of mind if you’re studying alone or outside normal hours.

And don't forget to wear your ID Card when you're on campus, you will need this to access University buildings and may be asked to show your ID to staff. 

You can find more about security services, including incident reporting, personal safety, lost property, counter terrorism advice, and more. wlv.ac.uk/security

Student Life 

You can access in-person support and advice for any of the following Student Life teams via the Student Life Service desk (Ambika Paul Building, MD) or access information about the services online at wlv.ac.uk/student-life.

 Mental health and wellbeing

We have a multi-disciplinary mental health and wellbeing team made up of various mental health professionals who are here to support you through your studies, whether you're experiencing stress, anxiety, confidence building, depression, homesickness and dealing with a mental health crisis.  

Join the Psychosocial education workshops, running on Tuesdays and Thursdays, where you can drop-in without registering.

Additional emotional and practical support can be accessed through our dedicated 24-hour helpline and online support from WLV Student Life Connect. 

Visit the mental health and wellbeing webpage where you can register for support and access a range of resources: wlv.ac.uk/mhw

Wellbeing Champions

Wellbeing Champions are student volunteers who deliver health and wellbeing activities, support wellbeing campaigns and promote self-care. Find out more about activities, and how you can join the Wellbeing Campions at wlv.ac.uk/wellbeingchamps

Accessibility, Disability and Inclusion  

The Accessibility, Disability and Inclusion team are here to remove any barriers to learning, including fully providing funded support for diagnostic assessments, and put in place support plans that are tailored to your needs. Access support and resources, and book an appointment here.  

Financial hardship support

If you’re concerned about finances, remember that we have a dedicated Student Money Team who can work with you to ensure you are receiving everything you are entitled to. This team also oversees our hardship fund and other specific bursaries. If you’re unsure about your eligibility, please reach out via money@wlv.ac.uk or visit the Hardship Fund webpage, where you can book a one to one appointment.

Safeguarding

All individuals have a right to learn and develop within a safe environment and the University is committed to protecting anyone who may be at risk of abuse, harm or neglect. On the safeguarding webpage you’ll find information on our safeguarding policy, advice for specific concerns, and the safeguarding reporting form.

Find more information about our commitment to keeping our community safe on: Staying Safe - University of Wolverhampton

ASK@WLV

If you’re ever unsure where to go, ASK@WLV student enquiry service will help you get support and answers to your questions. You can contact ASK on e:Vision, from your myWLV app, on the phone or on campus. Go to wlv.ac.uk/ASK.  

Students’ Union

Your Students' Union offers free, impartial, and confidential advice and representation for all students through the Advice and Representation Centre (ARC). Your Officers and Liberation Reps work closely with the University and run campaigns to ensure that the SU delivers what students need. Visit: www.wolvesunion.org