The main point of contact for IT related queries is the IT Service Desk, who can be reached on ext. 2000, or externally on 01902-322000.
In some circumstances, it may be quicker to contact another member of staff, department or refer to a web page as shown below.
|Query||Who to contact|
|My University computer isn’t working.||IT Service Desk|
|I have a problem using the software.||IT Service Desk. Also use the Self Help pages.|
|I need to learn how to use the software.||Check the IT Services training web resources for online materials.|
|I want to purchase some IT equipment or software.||Refer to the purchasing guidelines.|
|My phone isn’t working.||IT Service Desk|
|I need to move some computers or phones.||
For the physical move of the equipment, contact the Facilities Service Desk on Ext.1111 and/or the Transport Department. To change or install network/phone sockets, and arrange the set up of the equipment once it has arrived, contact the IT Service Desk.
|I can’t log on, or I’ve forgotten my password.||IT Service Desk|
|How do I get an IT Account set up for a new member of staff or an external user, such as a visiting lecturer?||Check our Application for IT Facilities page, and contact ITS Admin Support staff with any queries about the application forms.|