When taking out a Direct Debit membership customers must pay two months up front (the remainder of the current month and the following month), with the Direct Debit commencing on the third month.
All Direct Debit payments are collected on the 1st of every month unless it falls on a Sunday or Bank Holiday, in which case it will be collected on the next working day.
All Direct Debit contracts are for a minimum of 3 months.
Cancellations must be given in writing.
Cancellations require that the customer notifies the Direct Debit team before the 1st of the month they wish their membership to expire. A final payment will be taken for this month with the membership expiring at the end of that calendar month. (e.g. If you wish your membership to run until the end of May, you need to notify us before the 1st of May to make sure this is your last payment. However, if you cancel on or after the 1st May a collection for June will be processed and your membership will expire at the end of June).
Direct Debits are on a rolling contract and will continue to be collected until the above process is initiated by 'you' the customer.