The University of Wolverhampton’s International Academy hosted a visit recently from European partners taking part in the ‘Assess Well’ project.
Working with five organisations from Spain, Germany and Italy, Assess Well has been developed to target people working in the wellness sector who do not have English as a first language, including those working in Spa Management and the delivery of Spa treatments such as facials and massage services.
Assess Well partners are developing a new vocational course focused on teaching the technical English needed for delivering treatments in an industry where English is used as a common language. It will be a media-based course, allowing the learner to watch the techniques being used whilst also learning the English terms relevant to those techniques and treatments.
The course will also explore intercultural aspects that affect delivery of Spa services and customer communication as well as developing media-based English language resources.
In the fourth project meeting partners visited the International Academy at the Telford Innovation Centre from VHS Cham in Germany, Monte Patino in Italy, EOI Ayamonte and Ayuntamiento de Ayamonte in Spain to finalise the content of the Assess Well curriculum and agree details for a training week which will be held in Spring 2018.
Rachel Henley, Business Development & Project Manager for the International Academy, said: “Evidence has shown that, although the tourism sector contributes significantly to economic growth, employment and social development, there are still a number of challenges around the language skills of staff across Europe.
“The nature of the industry, with spas frequently based at hotels, means that there are a high number of employees who are migrant workers and a high number of clients who are international – resulting in English being used as a common language between client and the employee carrying out the treatment. Of course, at Spas across Europe, English is often used in similar circumstances.
“Courses aimed at the hotel industry are often targeted at reception or restaurant staff, and as a result staff who actually deliver the treatments often miss out on vital support needed around professional and technical language development directly relevant to their work.
“We’re delighted to be involved in this exciting project which adds to the University’s portfolio of courses. The curriculum for Assess Well will include videos and learning exercises based around the four language skills of reading, listening, writing and speaking.”
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Date Issued: 29th September 2017