Online Reporting

To access the Planon system to report a repair or request a service, you will need your University student email address and password. This will automatically log you in using the link below.

Planon Webpage

To learn more about Planon, please see our user guides webpage with information how to set up your homepage and uses for students.  A link to the page is provided below.

Planon

Notifications will be processed from 8am-5pm Monday-Friday

As you probably guessed jobs are prioritised on their urgency, however emergency jobs can be reported to your security team and wardens at your halls so don’t worry you won’t be left in a sticky situation over the weekend.

If there’s a problem in your room the team might need access when you're not there, which will be a nice surprise when you come home to a fixed set of drawers. Alternatively if you are in they will give you a knock on the door, but you can check your email so you know when to expect them. 

The incident reporting procedure is the way in which Facilities and Support Services and your local Campus Hubs deal with student queries and complaints. It is designed to formalise any misdemeanours carried out by students within the accommodation and assist with students enjoying their student experience whilst living within the accommodation. 

How do I inform anyone if I have a problem or need an answer to a query?

This is really quick and easy, log onto your E:Vision and log a call, this will then be passed onto the relevant member of staff that will get back to you with an answer

The Incident Reporting Procedure will be instigated if a student engages in any of the following activities that are becoming a nuisance, annoyance or a risk to the health, safety of their other students and members of staff:

• Anti-social behaviour (noise, bullying, harassment, conduct issues)
• Wilful damage or vandalism
• Repeat kitchen failures
• Breach of the Licence Agreement
• Smoking within the accommodation
• Tampering with the fire equipment or maliciously activations.

The Facilities & Support Services will work in conjunction with the Conduct and Appeals Unit if a student engages in offences against other students / staff, or is likely to disrupt or affect the conduct or reputation of the University.

The following process will be undertaken when an incident or query arises:

Stage one: The student will be interviewed along with any witnesses and a statement will be taken. If this is the students first incident and did not have serious health and safety implications to other occupants, staff or premises, a first warning would be issued and a financial fine may be imposed.

Stage two: If a student has already received a first warning or the incident is of a more serious nature with regard to health and safety implications to other students, staff or premises, then the student and any witnesses would be interviewed, statements taken and a final warning and a financial fine, if required would be issued.

Stage three: If a student is involved in any further incidents and they already have a first / final warning or the incident is deemed severe, the incident would be escalated to the Assistant Director and a decision would be made as to whether a Notice to Quit would be issued.

After each of these stages the Facilities & Support Services team would notify the Conduct and Appeals Unit of each incident.

Right to Appeal: The student may appeal against any of the 3 stages, this needs to be submitted in writing, via E:vision with supporting evidence and within 7 days from the date of the warning.

Please note, if after your appeal you are still not satisfied you can submit a further appeal in writing, to the Dean of Students within 30 days of the date of the final letter to: Dean of Students, c/o The University of Wolverhampton, Student Services Gateway, MB Building, Wulfruna Street, Wolverhampton,WV1 1LY.

The University wants students to enjoy their time here and enhance their student experience. Ensuring that our students reside within a safe and enriching environment. There are procedures in situ that will assist students to raise queries or report areas of concern to your local Facilities & Support Hub.

If you wish to be released from your licence, you'll need to make an appointment with a member of your local Facilities Information Hub and they will undertake an interview to advise on the options available.

This is really quick and easy, log onto e:Vision and log a call on the help desk, this will then be passed onto the relevant member of staff that will get back to you with an answer. The procedure to outline how your local Facilities Hub, Dealing with Student Queries  (PDF) (PDF) will provide you with further information.

Our Security Services are out and about 24/7.

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