FAQ's

The ePAD login is your WLV username and password. If you have forgotten either of these then please phone IT Services on 01902 322000.

In addition to these FAQs, help is available through your academic or practice supervisor, training guides and videos or by raising a support ticket on the ePAD web site.

Please look at the training/help guides and videos on the ePAD website or contact your individual course team, academic or practice assessor/supervisor for help or guidance.

Wi-fi or internet access is not required in clinical areas. The device is synced when you return home or arrive on campus and can connect to a wireless network.

Yes, you will need internet access to complete the documents on a computer. It is also possible to complete some documents on a tablet/mobile device and some on the computer, however, documents saved as a draft can only be viewed on the platform on which they have been saved. Therefore, if you start to enter information on a mobile device you will need to complete it on the same device. Likewise, if you start a form on a computer you need to complete it on the computer account.

Completed documents are moved to the completed section on the app. You can navigate to this section by tapping on the 3 horizontal bars at the top left of the device screen and then by selecting Completed Documents.

The app is a remote input device for the desktop website providing a quick, additional means of inputting simple data. Students are encouraged to use desktop access wherever possible as it has greater functionality. Please be aware of trust policies on the use of personal devices in clinical areas. 

The service should only be used to communicate with academic and practice supervisors on clinical/professional matters.

Although sickness absence cannot be reported via EPAD, however its important that it must be recorded on your timesheet.