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Simple ‘aftercare’ slashes NHS hospital readmissions - study


Costly hospital readmissions in geriatric patients could be nearly halved if the NHS offered simple follow-up ‘aftercare’ calls and home visits for patients, according to a new study.

The research, by University of Wolverhampton and Aston University academics, suggests that readmissions could be slashed by as much as 41% if health authorities routinely made post-discharge calls to elderly patients after they are released from hospital. 

The checks could amount to nothing more than a brief phone call from a community nurse, offering straightforward advice on medication management to older patients, through to referrals to community health providers including GPs and pharmacists.

Professor Alan Nevill, the statistician for the research and Professor of Sport at the University of Wolverhampton, said: “When I identified the discrepancies between those contacted and those not contacted I was surprised but pleased to see the beneficial effect of a follow up phone call or visit.”

Dr James Brown, Senior Lecturer in Life and Health Sciences at Aston University, said: “Our work shows that a simple service, whereby community nurses attempt to contact older adult patients after they are discharged from hospital, lead to a significant reduction in the number of patients readmitted within a month.

“The combination of Britain’s ageing population and an under-pressure NHS means it is now more important than ever to minimise the costs to our health services caused by unnecessary readmissions.

“It may seem hard to believe that something as simple as a phone call can have such a major impact, but our evidence suggests that this is so – the NHS could tackle the rise in readmissions by implementing simple, inexpensive telephone services which improve communication with patients.”

According to NHS figures published in March this year, there were 865,625 emergency readmissions to hospital within 30 days of discharge in England in 2017-18. The problem is particularly acute amongst elderly patients, and approximately 15 per cent of over-65s are readmitted within 28 days.

According to the independent Healthwatch watchdog, over the five years between 2013/14 and 2017-18 emergency readmissions increased by 21.8% based on its analysis of the situation in 70 English hospital trusts. Healthwatch has estimated the total cost of emergency readmissions at around £2.4bn per year.

The research looked at two groups of elderly patients in Solihull, West Midlands – 303 who community nurses attempted to contact to offer a home visit after discharge, and a comparison group of 453 others. Of the 303 patients in the intervention group, there was successful telephone contact with 288, and 202 received a home visit.

Almost 16 per cent of the comparison group were readmitted as emergencies within 30 days of leaving hospital. But among those who community nurses contacted and visited, that figure was only nine per cent. This means that patients where there was no attempt to contact were almost twice as likely to be readmitted to hospital within 30 days of being discharged. 

Further information

Date issued: Friday, 14 June 2019


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