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When you need IT support – try the portal

14/12/2021
When you need IT support – try the portal

If you are looking for IT support, why not try the portal where you can raise a call for support, help yourself to information and grab the latest updates.

You can access it by selecting the ‘Need some help’ button on the Digital Service webpage here: www.wlv.ac.uk/its or go to the portal directly here: wolvs.service-now.com/it_portal. You will need your University email address and password to sign in.

The IT support portal brings a lot of new features to students:

  • The portal knows it is you as you sign in, so you can see your current and historical calls.
  • You can raise a call (this is a simple form that describes your issue), and as you are doing that, relevant information appears that may help you, particularly outside business hours.
  • There is a growing bank of information and guidance, with popularly viewed articles on the front page.
  • There is an announcement banner for information about new services, Changes, Problems or planned downtime.

Take a look at the portal here: wolvs.service-now.com/it_portal. 

 

For more information please contact the Corporate Communications Team.

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