Student Rights and Responsibilities
As a student of this University, you have both rights and responsibilities.
A number of formal statements set out what you can expect from the University and what expectations are placed on you.
In addition the Competition and Markets Authority (CMA) guidance sets out your consumer rights as a student.
The guide covers three key consumer law issues for students:
- Information provision – universities need to provide up front, clear, intelligible, unambiguous and timely information.
- Terms and conditions – universities’ terms and conditions that apply to students need to be fair and balanced.
- Complaint handling processes and practices – universities need to ensure their complaint handling processes and practices are accessible, clear and fair to students.
The advice focuses on compliance with the following consumer legislation:
- Consumer Protection from Unfair Trading Regulations 2008 (CPRs).
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs).
- Unfair terms legislation (at the date of publication, the relevant legislation is the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs)).
Read the government’s guide to consumer rights or find out more about How we comply with the Competitions and Markets Authority (Word doc 15k).
University of Wolverhampton Policies and Regulations
You will have been offered a place subject to satisfying the academic requirements for admission prescribed by the University and possibly some specific requirements or conditions such as Entry Agreements.
On registration all students are required to give their consent to observe University Policies and Regulations. As part of those Policies and Regulations are the University’s payment terms.
In addition, some academic departments have additional requirements, for example those delivering professionally accredited degree programmes.
It is very important that you read and understand those policies and regulations which set out the University’s expectations and your rights in relation to academic and non-academic conduct, use of facilities, complaints and equal opportunities. View the University’s complaints procedure.
The University may exceptionally terminate or suspend consideration of a complaint or appeal where it considers that a student's behaviour is unacceptable or disruptive, for example where aggressive or unreasonable demands are made or where repeated representations are made on matters which have already been considered under those procedures.
Student Protection Plan
As part of its registration with the Office for Students, the University publishes a Student Protection Plan which sets out what students can expect to happen in the unlikely event that a course, campus, or institution needs to close, and the steps that the University will take to ensure that all students can complete their studies.