Internal Support for Student and Staff

Specific Internal Support and Advice for Employees   

The University offers various support services for its staff, which can be found via the Employee wellbeing hub   

We offer an Employee Assistance Programme (EAP):   

• Provides confidential support via a telephone advice line and up to six sessions of counselling per issue per year.   
• Accessible to all staff members,  
• Offers support for staff and their family members   

In partnership with Care First, the university offers a confidential emotional and practical assistance tailored to employees' unique needs. Counsellors are available 24/7 via our telephone helpline and our online support facility is available Monday - Friday 08:00 am - 10:00 pm and weekends 09:00 am - 05:00 pm.   

How to access our EAP Service   

Phone: 0808 168 2143   

Website: link can be found here    

Website login details: Username: uowemployee Password: employee   

Specific Internal Support and Advice for Students and Apprentice Learners 

Students and apprentice learners can access support for harassment and/or sexual misconduct in a variety of different ways, depending on what they feel most comfortable with:    

WLV Student Life Connect    

The University has invested in a newly developed student support platform in collaboration with Care First called WLV Student Life Connect. This is a counselling, information and advice service offering support for issues arising at university, home, or work.   

This is a FREE, CONFIDENTIAL, INDEPENDENT, and IMPARTIAL source of support for you, as an undergraduate, post graduate taught, post graduate research student, or an apprentice learner.   

Here you can access advice, guidance, and support on a wide range of care issues, health issues, benefits and entitlements, relationships, childcare, anxiety, depression and more. The platform also offers legal advice and information from legal specialists.   

Guidance is available on debt management and finances and even support with issues such as unresolved parking tickets. We know that it is often these kinds of issues which pose a risk to a student’s ability to study and succeed.   

The service can be accessed via our own WLV dedicated phone line and webpage with an online chat function 24/7, 365 days a year.   

Telephone: 0333 212 0672   

24 hours a day, every day of the year. Free, confidential and independent support, counselling and information services   

Online resources and support: www.carefirst-lifestyle.co.uk    

Username: uowstudent   

Password: student   

Students and apprentice learners are welcome to drop in to one of our ASK desks ASK@WLV - University of Wolverhampton where colleagues will be able to provide some initial assistance and then signpost students or apprentices to the appropriate support.    

Students and apprentice learners may also choose to speak directly with teams within the Student Life Directorate which include our dedicated team of mental health and wellbeing specialists.      

Within study: Support can be provided to ensure the continued academic engagement of any student or apprentice learner involved in an investigation, or similar process, where a student wishes to continue studying.  Academic and/or assessment arrangements may be changed as appropriate during such a process in line with our Extenuating Circumstances policy.   

Supporting a peer or colleague tips    

Specific guidance is set out earlier within this comprehensive source of information focusing on how to respond to a disclosure. The university also recognises that our colleagues, students and apprentice learners may find themselves in a supporting role to a reporting party.   

• It is important to recognise that their encounter with you is one part if their processing.   
• You can educate yourself on the options for resources and sources of support and discuss them with the person effected.   
• Regardless of your best intentions and concerns, you won’t be their sole source of support.   
• It is important to reflect on your own limitations and know when to ask for help for yourself   
• Do take care of yourself and engage in self-care.  

STUDENT WELLBEING CHAMPIONS  

If you are interested in supporting the university community and maybe setting up a bystander awareness campaign, or sexual harassment and misconduct prevention project why not apply to become a Wellbeing Champion 

We are incredibly proud of our Student Wellbeing Champions at the University of Wolverhampton who have supported university and city wide campaigns such as Orange Wolves 

If you're passionate about positive wellbeing and want to pass this on to other students, we'd love for you to get involved. We'll provide training and support to help you to deliver campaigns and link you with a network of like-minded people. 

Email wellbeingchampions@wlv.ac.uk