ASK@WLV

ASK@WLV

Got a question? Just ASK...

ASK@WLV is the first point of contact for all student queries and can be accessed any time online and over the phone or on-campus, Monday to Friday. We can help you access wellbeing support services, complete your enrolment and module registration, and understand your course's rules and regulations. Our friendly and knowledgeable team of advisors are here to help you get the support you need to make the most out of your time at university.

Opening hours

Opening hours for ASK have to change from time to time to ensure we can provide up to date professional advice to all our students.

From Monday 5th February ASK@WLV offices and telephone line will open from 10am to facilitate training.

 

Find the support you need

Don't forget that you can help yourself to lots of useful information 24/7 in our e:Vision FAQs.

You can access FAQs on e:Vision at any time and help yourself to lots of helpful information.

If you can’t find the answer you are looking for, you can raise a helpcall. The team will get back to you as soon as possible, but please note this can take up to 3 working days.

You will need your student number and password to sign in.

Once you've logged in, select ASK@WLV Help from the main menu. 

Go to e:Vision

Instructions on how to use e:Vision.

You can drop in and speak to a member of the ASK@WLV team, Monday to Friday, on one of the main University campuses.

  • Find us on City Campus in the Ambika Paul Building, next to the Harrison Library.
  • Find us on Walsall Campus in the foyer area of the Performance Hub, next to the Library.
  • Find us on Telford Campus on the ground floor of the Darby Building.

If you can’t log into e:Vision or make it to campus to ask your question in person, you can also contact the team by telephone, Monday to Friday, from 10am to 5pm.

Please note the phone lines can be very busy, especially during lunch (12 – 2pm) as there is a reduced number of staff available to take your call.

Please have your student ID number to have and listen carefully to the options. We want to direct you to the right team to assist you as quickly as possible. There are separate numbers for IT support and Admissions.

Have you checked the FAQs on e:Vision? You might find the answer there and not need to wait. 

Call ASK: 01902 518 518

If you need IT support

If you are looking for IT support, why not try the IT Support Portal where you can raise a call for support, help yourself to information as well as grab the latest news.

You will need your University email address and password to sign in. 

ASK are always happy to support with any query, but there are some areas where other Teams can provide more detailed advice. Links for  those Teams are below:

For any queries about accommodation payment, upkeep, or bookings, please check the website and FAQs, if you can not find the answer your question, please contact the Accommodation Hub.

To log an incident or issue in your University accommodation, please use the HRAMS system.

Find out more about the HRAMS system

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Find out more about our support services at the University

Mental Health and Wellbeing Support

Got a question? Just ASK

Go to e:Vision Feedback Form

Log into e:Vision to find our FAQs or submit a help call

Use the feedback form to rate our service. Please note the feedback form is not an escalation route for queries.