Student Update: Road to Reopening @WLV – Safety on Campus, Digital Campus and Student Support
We are looking forward to welcoming you back to your studies in the new academic year. As you will appreciate, the effect of the COVID-19 pandemic means that working and studying on-campus will be rather different to previously.
This means that there will be strict social distancing measures and other controls, such as wearing of face-masks in certain areas, which will be in place in line with local authority and UK Government requirements at any time. It is your responsibility as a member of the University community to be aware and abide by these so that we are all safe. Therefore, I would ask you to carefully read the 12 classroom principles before you come back onto campus.
The classroom principles prohibit the changing of room layouts, provide guidance on keeping your work space clean, and outline what to do if you are experiencing any Coronavirus symptoms.
The classroom principles will be displayed across our campuses on digital screens, in classrooms and are now available to view on the Road to Reopening @WLV webpage.
Access to IT and learning technologies will form a significant component of this and your educational experience at the University. There will be a set of common and core IT essentials that all students will need to access, as well as specialist software for some courses.
It will be important for you to re-familiarise yourself with your digital learning environment and those IT essentials you will need for your day-to-day studying.
Whether you are studying from home on your own device or on-campus using a University PC, you will have access to all our core applications:
- Microsoft 365 for your email, file creation and storage.
- Canvas for your Virtual Learning Environment (VLE).
- MyWLV app for central access to everything in one place (including your timetable).
- E:Vision where you can update your details and log a Helpdesk call.
Software and PCs will be available for you to use on-campus. You can also access a full range of free software to use on your own laptop or PC, including a free version of Microsoft Office 365.
If your course requires access to specialist software, for example Adobe Creative Cloud, your course team will provide you with more information during WLV Welcome and Induction on how this will be managed.
For help and support you can contact the University IT Service Desk by email (email@example.com) or via the online portal, Monday to Friday, 8 am to 5 pm.
In preparation for your return to campus, any student who has arranged to stay in University accommodation will be able to select a date and time slot to arrive. This is so we can manage the number of people moving around accommodation at any one time.
For more information on staying safe in our halls of residence, alongside guidance on our expectations for those staying in accommodation, please visit: https://www.wlv.ac.uk/university-life/accommodation/residential-life/covid--19/
Support for you
If you are a UK or EU student continuing your studies in 2020/21 you should remember to reapply for your student finance, the easiest way to do this is online.
You can find more information and advice on the financial support available to you during your studies here: www.wlv.ac.uk/moneymatters or if you have a specific query you can email firstname.lastname@example.org
Mental Health – Togetherall (formally known as Big White Wall)
You might have previously known this service by Big White Wall, it has recently been renamed but continues to offer the same great support.
Visit: www.togetherall.com to sign up, using your @wlv.ac.uk email address.
More information about mental health support services can be found here: www.wlv.ac.uk/mhw
The Advice and Representation Centre (ARC) offers professional, free, independent, and confidential advice and representation for all students and is independent of the University. This means the team can represent you in your dealings with the University without any conflict of interest.
The advice team can aid you in a variety of enquiries from academic misconduct to housing concerns to student finance. The service itself is also exploring to expand ways in which it support students looking at online drop-in methods and live chat functions. Further detail on this will be available shortly.
School Reps and Course Reps have grown from strength to strength, representing your Student Voice while you study at the University. Reps ensure that all students have their say on the improvement of their learning experience.
By talking and listening to students, School and Course Reps gather collective views to present to the University and the SU, and focus on closing the feedback loop to students- so they are aware of the impact their voice is having.
Enrolment and module registration
It is important that you complete both of these tasks as soon as possible so that we can prepare your personalised timetable ahead of the new academic year.
It is important that you access your own personal timetable via the MyWLV app. Only those students registered to attend a taught session on-campus will be allowed into the classroom. This is essential for managing social distancing, and will be enforced by teachers with reference to the class register.
Instructions for enrolment
You can find further instructions, including a step-by-step video guide on how to enrol here: wlv.ac.uk/enrol-online
If you are experiencing any problems completing your enrolment tasks, please log a Helpdesk call in e:Vision. A key benefit to using the Helpdesk call is that it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible.
Little Scholars Nursery
Unfortunately due to the current restrictions brought about by the Coronavirus it is no longer viable to run the Little Scholars nursery and we have therefore had to make the difficult decision not to reopen this facility and service.
This has been a very difficult decision for the University as we understand the provision of childcare is important for members of our University community. We are identifying alternative provision in the area with good OFSTED ratings to assist users of the nursery in the future.
Where you can find more information
We are committed to keeping students up to date and we do this by email, on our social media channels (Instagram, Twitter and Facebook) and the University Student News web page.
I want to reassure all students that staff across the University are working hard in preparation for the new semester. We strive to provide the best student experience possible and we always welcome your feedback.
The ‘Services for students at the University of Wolverhampton’ survey is now open and you can access the survey here: https://enp.onlinesurveys.ac.uk/services-for-students-at-the-university-of-wolverhampton
Professor Julia Clarke
For more information please contact the Corporate Communications Team.