Covid-19 Staying Safe in Halls

Staying safe in halls

We want to reassure our students that all social distancing meassures have been taken into consideration for your safety when you live in our accommodation. There is clear signage and markings to ensure students can adhere to a 2 metre distance and feel safe. We have also placed hand sanitiser at entry points for our students to use when entering and exiting the accommodation.



  • Please inform your hub via email when you have ended quarantine to eliminate any speculations of breaching isolations rules especially if you have opted for the Test and Release scheme.
  • Please ensure you remain cautious and keep your distance from others when travelling around the accommodation and university buildings.
  • We request that students, staff and visitors continue to use face mask in communal areas. Please keep in mind that some people may not be able to wear a facecovering due to a medical reason or disability.
  • Stay within your accommodation bubble (students on your corridor block) until further notice. Despite the government eliminating all restrictions, the university still has its own procedures in place. This includes having no overnight guests
  • Where possible, the use of lifts should be avoided unless required due to disabilities or a medical condition that would be exacerbated by using stairs. Use lifts sensibly if you are not disabled or do not have a mobility impairment to gain access to upper floors.
  • Follow hygiene procedures, including washing your hands regularly with soap and water and using sanitising stations where available. Please report
    any empty hand sanitiser pumps via HRAMS so that the Estates can be fill them up

All international arrivals who have departed or transited through any country outside the Common Travel Area should self-isolate immediately in their own accommodation for 10 days when they arrive in the UK.

You must check the rules for the country you’re coming from or have travelled through. Countries and territories are listed as either red, amber or green. The rules for testing and quarantine when you arrive in England are different for each list.

Before you travel you must also take a COVID-19 test and get a negative result during the 3 days before you travel. For example, if you travel directly to England on Friday, you must take the test on either Tuesday, Wednesday or Thursday

When students arrive in England, they must travel directly to the place they are staying and not leave until 10 days have passed. They should:
● Only use public transport if they have no other option
● Follow safer travel guidance for passengers
● Only leave their accommodation in limited circumstances and follow guidance on how to self-isolate when they travel to the UK (England only)
● Book a travel test package before travelling to the UK – this costs £210 and involves taking a coronavirus (COVID-19), test on or before day 2 for variant surveillance and a test on or after day 8 to check that they do not have coronavirus (COVID-19), students should use the booking portal to book their travel test package

We understand that according to Government Guidance there are some Countries and territories with no self-isolation requirement on arrival in England. However, as a University, self-isolation will be a requirement for all our students as the list of exempt countries changes constantly. This meassure will help us keep our students and campus safe from the virus.

If you are showing any symptoms of Covid-19, we strongly recommend you follow the Goverment Guidelines. There is a self isolation guide below to give you more details on what to do if you are showing Covid symtoms and need to self-isolate.

The University has increased cleaning across the University including the halls of residence to ensure we are working together to help keep our campus free from Coronavirus and decrease the spread.

Our cleaning staff will be cleaning the communal areas in halls from Monday-Fridays. We also expect students to keep on top of cleaning and sanitisation when communals areas such as shared kitchens and bathrooms have been used.

Below is a list of the cleaning timetables for each accommodation block. Please could we request students to have a look at the timetable to be aware of the timings our staff will be arriving. Can we also request that students stay in their rooms whilst the cleaners are on site to ensure social distancing measured can be adhered to:

City Timetable:

Walsall Timetable:

Telford Timetable:

In order to minimise transmission, we strongly advise that students remain in their term time accommodation where possible.

Students are encouraged to test before they travel back to university, where community testing facilities are available. If they test positive, they will be legally required to self-isolate for ten days and should not travel

The government is working with HE providers to offer:

● Two tests to all students eligible to attend their HE provider, upon their return
● Twice weekly testing to all students currently eligible to attend their HE provider.

If students are on a placement and not attending university facilities, they should follow and participate in any testing regime in place at their placement. It is not necessary to travel to university to be tested before travelling to a placement, unless this is advised by the placement provider. Students are also encouraged to test before they travel back to university, where community testing facilities are available to them.

Tips to keep safe:

  1. Wash your hands for at least 20 seconds when entering building. If you do not have access to water, please use hand sanitiser.
  2. Avoid touching surface areas unnecessarily when out and about or in your accommodation block.
  3. Catch sneezes or cough into a tissue if possible and dispose the tissue immediately.
  4. Observe the 2 metre distance where possible.
  5. Change out of clothing as soon as possible after returning from outdoors.
  6. Use your own cutlery in the communal kitchen.
  7. Wipe down all surfaces with disinfectent after using kitchen.
  8. Wash up straight away after using untensils and kitchen area.
  9. Wipe down communal bathroom after use and not leave behind personal belongings.
  10. Do not bring friends/family or students from other blocks inside your accommodation as this breaches social distancing measures.

In the event of an Emergency maintenance issue between the hours of 8:45am –  5:00pm (out of hours)  –  what should I do ?

You should call 01902 32 2106 (Security), they will ensure that your query is dealt with and if required, call out a member of the on call Maintenance Team to deal with the matter urgently.

I have taken a Covid test and the result has come back as positive, what should I do?

You should go to the below link and report that you have tested positive; you will then be given instructions on what you need to do - Covid 19 reporting.

If you are having financial difficulties, please contact the below email address and staff will respond to you as quickly as they can.   - Financial Issues

Issues with keys Inc. loss/theft or fob not working.

Please email your campus hub and inform them of the issue, you will be signposted to the correct department.

I am having issues with my Internet connection

You need to contact the Internet Provider, Glide, on, or telephone 0333 1230115

Overnight Guests

No Overnight guests will be permitted for the foreseeable future due to the current pandemic.

Collecting a Parcel

City parcels are to be collected from the Post Room in the MX Building. No parcels are retained at the hub reception area.

Walsall parcels are to be collected from Jerome K Jerome (WA) building.

Telford parcels are collected from the Angad Paul (SA) reception.


This will be delivered to your post box

Alternative communications for Students to contact University Staff:

We will continue to provide student support services online. Faculty Student Services are the first point of call for students to access support and advice. The easiest way to contact your Faculty Support Services is via the e:Vision Helpdesk. A key benefit to using the Helpdesk is that it's easy to track your query and have a record of our responses for the full duration of your course.
The pandemic has created and exacerbated many challenges for us all and we have a range of services to support your wellbeing during this time. All of our students and staff can access online mental health and wellbeing support 24/7 through Togetherall – an online community monitored by trained clinicians. 

Find out more about the student support services available here:

Support is available for staff through our Health and Wellbeing Hub and the Employee Assistance Programme, CIC

Although face coverings are now not required to be worn in public settings, please take your own precautions when travelling and keep in mind that some places will still expect face coverings to be worn.

Face coverings are mandatory in all parts of our campuses; this includes communal areas (for example stairwells, corridors and when entering/exiting a building) as well as in teaching spaces, which includes classrooms, lecture theatres and practical rooms.

When on campus, please ensure you have a face covering with you to wear.

Please be mindful that there may be some staff and students who are exempt from wearing a face covering due to a disability. This includes hidden disabilities, such as anxiety and autism. There is not a requirement for people to prove that they are exempt from wearing a face covering, and students can choose to communicate their exemption in their way.

Please be sensitive to this.

Everyone must understand that face coverings do not replace good hand hygiene and other safety precautions. This includes effective hand washing, the use of hand sanitisers where soap and water are not readily available, and social distancing.

Every Mind Matters is a platform that has been created by Public Health England with tips and advice developed with experts and approved by the NHS.
Every Mind Matters gives simple and practical advice to manage and maintain mental health – from how to deal with stress and anxiety, to boosting mood or sleeping better. It will help spot the signs of common mental health conditions, give personalised practical self-care tips, and provide information on further support. There is also information available on steps to take to help other people.

Please visit for more information.

The University also has a Mental Health and Wellbeing team who can help you if your mental health and wellbeing has been affected. You can find out more infomation and how to get in touch with them via their support pages: Mental Health and Wellbeing

The University also has a Chaplaincy which is open to everyone regarless of your beliefs and faith. The Chaplaincy is a great place and in particular they support students with religious or cultural concerns as well as those who are feeling isolated or anxious. They have worked with students to arrange interfaith conversations, social justice activities and visits to places of worship.

For information on how the Chaplaincy can help you, please visit their webpage: Chaplaincy

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