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Our Customer Charter
Customer Charter
We are committed to providing a professional, high quality sales & conference co-ordination, through listening to our customers, understanding their needs, advising customers on the most appropriate University facilities to use, in order to deliver the best solutions to meet all requirements.
Standards
The University of Wolverhampton conference department provide dedicated all year round conference centre in the Midlands for business and private hire. We are committed to continuous improvement and investment in buildings, products and services offered to provide a good quality and competitive conference.
Training
Committed to developing the potential of all our employees to deliver consistently the very best products and services and to train them always to perform at the highest level. Staff have the opportunity to enter into industry awards, apply for a variety of self-development courses and training sessions, complete work experience at other venues and work closely with industry suppliers to keep up to date with the latest trends and ideas.
Business Conduct Policy
We listen to customers, provide honest and accurate information and conduct customer appointments and venue show rounds in an open and friendly manner. We will always strive to conduct our business with our clients in a professional, courteous and efficient manner.
Customer Feedback or Complaints
All customer feedback and complaints are important to us. We provide a number of channels for receiving feedback and complaints:
• Face to face: to reception staff or any member of staff
• Email: conferences@wlv.ac.uk
• Post:
University of Wolverhampton
Science Park Site Office
Technology Centre
Wolverhampton
WV10 9RU
• Telephone: 01902 51 8906 (Mon-Fri, 9am to 5pm)
All customer feedback and complaints will be responded to by a Senior Manager within 2 working days, various departments will be involved depending on the feedback or complaint details.
Our Catering Awards
Did you know the catering outlets across all our campuses are award winning? We're proud of the recognition of quality that our catering services have received over the years. For a full list of our awards, please click here to learn more.
We Value Your Feedback
We always value your feedback. In order to continually improve our services, we encourage you to complete this quick feedback survey as applicable. Thank you.
University Defibrillators
Please click the link below to view where our defibrillators are located across our campus sites.