FSE Student Services

Support and advice covering all aspects of the student experience!

Queries

If you have a query we would recommend logging a Helpdesk call through evision, for the fastest response (at peak times we guarantee to respond within 3 working days but normally we can respond within 1 working day).

Another benefit to using the Helpdesk call is it's very easy to track your query, update your query and have a record of your queries and our responses for the full duration of your course.

eVision / Course Administration

  • Leave of Absence
  • Internal Transfers
  • Requesting Official Letters (Council Tax, Bank, Confirmation of Study)

eVision / Programmes and Modules

  • If you have a manual assignment submission (i.e. you need to physically hand in a hard copy) please print your arcade cover sheet from eVision attach it to your assignment and bring it into us.
  • Extenuating Circumstances / Extensions (if you need extra time or are unable to attend an exam* you need to complete this process before your deadline / exam date)

*Subject to your reason being acceptable under our policies and suitable independent evidence being provided.  Please discuss this with us for further guidance. 

You can also view the policies entitled Extensions - Guidance for Students and Extenuating Circumstances - Guidance for Student at this link under the Individual Conduct section.

Canvas

We have a Student Services page on Canvas where we will post useful information about your course.  Every student in our faculty should be linked to that page automatically.

SAMS

Our Student Appointment Management System (SAMS) is accessible at any time so that you can make an appointment to see your Personal Tutor / Module Leader / Course Leader or any member of academic staff.

Come and see us

If you would like to come and see us in person we are located in MI024 (Ground floor of the Alan Turing Building, we are just to right of the entrance)

Alan Turing Building

City Campus
Alan Turing Building (MI024)
Tel: (01902) 322129
 
Telford Campus
The Darby Building (SC041)
Tel: (01902) 323860

Open - Monday to Friday     8.45 am – 5.00 pm

 

Come and see our Student Service Administrators

Kate Safi (City Campus) Gerri Whitmore (City Campus) and Lacy Cutler (Telford Campus)

Our Student Services Administrators are your first point of contact when you contact the Student Services office. Our role is to:

  • provide first-line triage to all student queries and offer advice and guidance where appropriate
  • administer assignment submissions
  • conduct the International monthly check-in
  • assist with SAMs and Academic Skills appointments.

 

A Student Service Administrator may then refer you onto a Student Advisor

Student Advisors - Tasha Cassidy and Marjorie Wills

  • Support individual student difficulties in liaison with colleagues in the Faculty of Science and Engineering and the wider University 
  • Support and mentor the Graduate Interns
  • Understand the student  journey and support them throughout their programme to reach their full potential
  • Engage with students to promote support available
  • Encourage students to utilise the support offered

What support can we offer?

  • Advice on University regulations
  • Programmes advice
  • Signposting
  • Progression advice
  • Advice on extenuating circumstances and extensions
  • You can book an appointment to see a Student Advisor using SAMS. 

 

If you would like to contact the manager of the Student Services Team for the Faculty of Science and Engineering please email Kate Faulkner, Student Services Coordinator (Kate.Faulkner@wlv.ac.uk)

 

For details on all of the faculties student services teams please use this link

City Campus

Alan Turing Building (MI024) (we are just to right of the entrance)

Tel: (01902) 322129

Open - Monday to Friday     8.45 am – 5.00 pm

Alan Turing Building

(For details on all of the faculties student services teams please use this link)

Telford Campus

The Darby Building (SC041)

Tel: (01902) 323860
 

Open - Monday to Friday     8.45 am – 5.00 pm 

 

Come and see your Student Services Team

Student Services Administrators

Kate Safi (City Campus) Gerri Whitmore (City Campus) and Lacy Cutler (Telford Campus)

Our Student Services Administrators are your first point of contact when you contact the Student Services office. Our role is to:

  • provide first-line triage to all student queries and offer advice and guidance where appropriate
  • administer assignment submissions
  • conduct the International monthly check-in
  • assist with SAMs and Academic Skills appointments.

 A Student Service Administrator may then refer you onto a Student Advisor

Student Advisors

Tasha Casssidy and Marjorie Wills 

  • Support individual student difficulties in liaison with colleagues in the Faculty of Science and Engineering and the wider University 
  • Support and mentor the Graduate Interns
  • Understand the student  journey and support them throughout their programme to reach their full potential
  • Engage with students to promote support available
  • Encourage students to utilise the support offered
  • Advice of University regulations
  • Programmes (course) advice
  • Signposting
  • Progression advice
  • Advice of extenuating circumstances and extensions
  • You can also book an appointment to see a Student Advisor using the Student Appointment Management System (SAMS) 

Student Services Co-ordinator

If you would like to contact the manager of the Student Services Team for the Faculty of Science and Engineering please email Kate Faulkner, Student Services Coordinator (Kate.Faulkner@wlv.ac.uk)

General Guidance

Queries

If you have a query we would recommend logging a Helpdesk call through evision, for the fastest response (at peak times we guarantee to respond within 3 working days but normally we can respond within 1 working day).

Another benefit to using the Helpdesk call is it's very easy to track your query, update your query and have a record of your queries and our responses for the full duration of your course.

eVision / Course Administration

  • Leave of Absence
  • Internal Transfers
  • Requesting Official Letters (Council Tax, Bank, Confirmation of Study)

eVision / Programmes and Modules

  • If you have a manual assignment submission (i.e. you need to physically hand in a hard copy) please print your arcade cover sheet from eVision attach it to your assignment and bring it into us.
  • Extenuating Circumstances / Extensions (if you need extra time or are unable to attend an exam* you need to complete this process before your deadline / exam date)

*Subject to your reason being acceptable under our policies and suitable independent evidence being provided.  Please discuss this with us for further guidance. 

You can also view the policies entitled Extensions - Guidance for Students and Extenuating Circumstances - Guidance for Student at this link under the Individual Conduct section.

Canvas

We have a Student Services page on Canvas where we will post useful information about your course.  Every student in our faculty should be linked to that page automatically.

SAMS

Our Student Appointment Management System (SAMS) is accessible at any time so that you can make an appointment to see your Personal Tutor / Module Leader / Course Leader or any member of academic staff.