Important Update e:Vision Helpdesk

Please be aware that this information was shared with students by email and correct at the time of sending. For the latest Covid-19 guidance, please visit our coronavirus webpages: www.wlv.ac.uk/coronavirus. If you are a student who has a query or needs support, please log a helpcall with ASK@WLV in e:Vision (www.wlv.ac.uk/evision).

We have become aware of a systems fault which has resulted in a number of e:Vision Helpdesk enquiries remaining unanswered. This fault has affected a proportion of applicant and current student enquiries, which our support teams are now working through.  

Our dedicated teams are urgently working to respond to you, so if you currently have an outstanding Helpdesk Call, you do not need to submit a new one.  

Please be assured that staff in our Admissions and Faculty Student Services teams are working hard to process all queries and that this will not adversely affect your application. 

We recognise that this is a stressful time for students, and we thank you for your patience. 

You can find more information about our plans for the safe and managed return to our campuses in the Road to Reopening @WLV, this includes our latest updates, how we will manage your learning and teaching in the new academic year, and what you can expect on-campus. 

It is important that you consult your personal timetable on MyWLV, and only attend the sessions for which you are scheduled.  

You can find more information and help with enrolment here: www.wlv.ac.uk/enrol-online   

We recognise that many of our students will have additional commitments outside their studies, so we are doing all we can to ensure timetables are ready as soon as possible. These are exceptional circumstances and we really appreciate your patience in relation to this in these challenging times.