Admissions Complaints Procedure
Admissions are committed to providing a high standard of service, however it is accepted that applicants / potential applicants may have complaints relating to their enquiry / application or the services and facilities provided.
All complaints will be considered with the highest level of confidentiality that can be maintained whilst allowing for a fair and effective investigation.
The Informal Procedure
Most complaints can be resolved informally and as close to the origin of the complaint as soon as possible. This is usually the most useful and effective means of resolving a complaint and should be the first recourse. If you are still dissatisfied with the response you will have the option to escalate the complaint to the formal procedure.
The Formal Procedure
If having followed the informal route the applicant / potential applicant believes that their concerns have not been properly addressed or where the complaint is particularly serious of confidential then the formal procedure should be followed.
If you feel you have had a negative experience with Admissions and wish to make an official complaint please complete and return the following Complaint Form which also gives further information about our complaints procedure.