Nicky worked in customer services and customer services management for a number of years before moving into Learning and Development consultancy and teaching role in 2000. During this time she worked with a variety of clients providing bespoke learning, development, coaching and mentoring solutions for individuals in blue chip organisations, SMEs and third sector organisations. Nicky has worked with staff at all levels from shop floor to senior management, identifying and developing the skills they need to develop. Her teaching experience is in the areas of leadership, HR and learning and development in both Further Education and Higher Education, and involves working closely with awarding bodies such as the CIPD and CMI.
Nicky teaches in a variety of areas including elements of Human Resource Management, Learning and development, Business ethics and Coaching and Mentoring
Chartered Fellow of the Chartered Institute of Personnel and Development
Member of the Chartered Management Institute
MSc in HR Development and Organisational Change , University of Wolverhampton (2011)
CMI L5 Certificate in Management Coaching and Mentoring in Action Learning (2010)
PGCE in Post-Compulsory Education, University of Wolverhampton (2009)
CIPD Certificate in Training Practice (2001)
Chartered Institute of Marketing Diploma, Wolverhampton Polytechnic (1992)
BA in Languages for Business, Wolverhampton Polytechnic (1986)
Nicky has a long standing connection with Samaritans. As well as being an active volunteer in her local branch, she holds an organisation-wide strategic role overseeing volunteer training and development and delivers training for the charity to organisations who want to improve how they manage contacts with vulnerable and suicidal people.
Nicky is also involved in supporting inpatients within a local Mental Health Foundation Trust.