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Dr Jenni Jones

Dr Jenni Jones

Associate Professor in Coaching and Mentoring

  • Email address jenni.jones@wlv.ac.uk
  • Phone number 01902 32 3763
  • Location MN 220, Arthur Storer(MN)Building
  • Faculty Faculty of Social Sciences
  • Institute University of Wolverhampton Business School
  • Areas of expertise

    Coaching, mentoring, human resource development, organisational development and change, diversity/inclusion with a focus on gender and BAME groups, leadership, learning, employability.

My career has been a mixture of Human Resources and Learning and Development roles within both the private and public sector. I worked for the Prudential for 8 years (1992 to 2000), and had a variety of roles including HR and Training Manager (at their Regional Service Centre, Chester) and Management Development Consultant (at their Head Office, London). These roles gave me an opportunity to develop my skills within a generalist HR role and within a specialist Learning and Development role. I then moved to Britvic Soft Drinks (at their Head Office, Chelmsford) as their Performance and Development Manager, carrying out HR related projects across the Operations, Sales and Logistics parts of the business, including implementing the new performance management strategy and managing their graduate schemes (2000 to 2002).

Then, I moved into a Consultant role (SBC Training Consultancy) supporting Government initiatives (NVQs, Employer Training Pilots etc.) and became their Professional Programmes Manager, working closely with Assessors, Managers, Auditors, etc.(2003-2004). In 2004, I joined the University of Wolverhampton Business School, where I teach both undergraduate and postgraduate courses. I am Course Leader for the PGCert/MA in Coaching and Mentoring Programmes (since 2005), lead all our ILM Coaching and Mentoring awards and lead the Business School/Institute of Directors Student Mentoring programme (since 2011).

Throughout my working life, I have continued to study a variety of qualifications, including the CIPD professional qualifications, two Masters and a PhD in mentoring and learning. I also regularly carry out external consultancy work within the private, public and not-for-profit sector. I have had a number of articles published and an edited book.

My passions are all aspects of learning and teaching, coaching/mentoring and leadership. I often train mentors within the Police (where I have received a special recognition award from both the West Midlands Police and the British Association for Women in Policing), the Institute of Directors and the Black Country Chamber. I have also received two awards for my teaching; an ‘Innovation’ Teaching Award for my Career Management/Employability Skills module (2009) and a ‘Rising Star’ Teaching Award (2006).

My research interests are in the following areas;

Coaching, mentoring, human resource development, organisational development and change, diversity/inclusion with a focus on gender and BAME groups, leadership, learning and employability.

My PhD investigated formal mentoring and learning, within the NHS and the Police. Specifically, the focus was on what was distinctive about the learning from within these formal mentoring dyadic relationships and what were the moderating factors that enabled or hindered this learning? My NHS case study focused on mentored managers studying a management qualification or those new to management. My two Police case studies were within a women’s only mentoring programme, aiming to support more women into leadership roles and a mixed gender programme to support high potential employees.

I have also researched mentoring and learning within a variety of other contexts and have recently been involved in delivering and evaluating a number of public and private sector coaching and/or mentoring programmes to demonstrate the immense learning that can be gained for all parties involved within mentoring.

As well as researching and publishing in areas of coaching and mentoring, I have also researched and published in areas of leadership, change, diversity/inclusion with a focus on gender and BAME groups as well as employability.

I have written a number of articles, presented at a number of Conferences, and edited a book - please see my publications listed later. 

I am a member of the University of Wolverhampton’s Research in Coaching and Mentoring Network Group and the Human Resource Management (HRM) Research Cluster Group. I am a coach/mentor practitioner; I mentor as part of the University Staff Mentoring Programme, as well as facilitate Supervision Groups and Action Learning Sets inside and outside the University.

PhD supervision

I am currently supervising two PhD students; one in the area of food and its symbolic use by migrants to negotiate their identity, and one in the area of psychological contracts.

I have also been an Internal Examiner for a PhD on corporate governance and learning.

I would be interested in supervising further PhDs in the field of coaching, mentoring, human resource development, organisational development and change, diversity/inclusion with a focus on gender and BAME groups, leadership, learning and/or employability.

  • SFHEA - Senior Fellow of the Higher Education Academy
  • FInstLM – Fellow of the Institute of Leadership & Management
  • FCIPD – Fellow of the Chartered Institute of Personnel & Development
  • FITOL – Fellow of the Institute of Training & Organisational Learning
  • Member of the British Academy of Management
  • Professional Member of the EMCC and member of the EMCC Special Advisors Group
  • BPS Intermediate Plus Status (trained in SHL Occupational, Personality and Motivational Psychometric Questionnaires Stages 1-3, 16PF and Myers Briggs/MBTI)
  • (Associate) Director of the Institute of Directors
  • PhD in mentoring and learning
  • MA in Education (Mentoring and Coaching)
  • Post Graduate Diploma in Teaching & Learning
  • Post Graduate Certificate in Teaching & Learning, in Higher Education (Distinction)
  • A1 Assessor Award, V1 Internal Verifier Award, Key Skills (Level 3) in Information Technology & Key Skills (level 4) in Communication
  • University of North Wales – MA in Human Resources Management
  • West Cheshire College – Post Graduate Certificate in Business Psychology (Distinction)
  • Chester College - An Introduction to Counselling (3 month course)
  • North East Wales Institute – Chartered Institute of Personnel and Development Stages 1 & 2
  • Brighton University - BA (Hons) Degree in International Hospitality Management (2.1)

Refereed journal articles

Jones, J. (2018) How can leaders and managers in the Police support the learning of others and at the same time, support their own? International Journal of Emergency Services

Jones, J. (2018) Ceilings are out – why women are now stuck in the ‘glass labyrinth’, IoD West Midlands magazine, p. 29

Jones, J. (2017) Thinking and rethinking about women in the Police

Jones, J (2017) How can mentoring support women in a male-dominated work place? A case study of the UK Police force, Palgrave Communications 3 Article number: 16103 (2017) 

Jones, J. (2016) Learning from women’s mentoring experiences in the police force UFHRD Conference in Manchester

Jones, J. (2015) What is learnt within formal mentoring relationships and how does this learning change over time? UFHRD Conference in Cork

Jones, J. (2014) Calling all line managers - Learning needs your support. Being ambivalent is not helping! Submission for the CMI Article of the Year Competition, 1-7.

Jones, J (2013) Factors influencing mentees’ and mentors’ learning throughout formal mentoring relationships Human Resource Development International 16 (4) pp.390-408

Jones, J. (2012) An analysis of learning outcomes within formal mentoring relationships, The International Journal of Evidence Based Coaching and Mentoring, 10 (1), 57-73.

Cureton, D., Jones, J. & Foster, W (2011) The Impact of Mentoring on Stress in Higher Education  The International Journal of Mentoring and Coaching  9 (1) 18-45.

Jones, J. (2009) Mentoring in the Milky Way – reviewing the constellations of relationships  The International Journal of Mentoring and Coaching  7 (2) 3-24.

Jones, J. (2008) What makes an effective mentor within the HE sector?  The International Journal of Mentoring and Coaching  4 (3) 12-28.

Books and book chapters

Hamlin. R. G., Ellinger. A. & Jones, J. (Eds.). Evidence-Based Organizational Change and Development  US: IGI Global.  Published in March 2019.

Jones, J., Firth, J., Hannibal, C. & Ogunseyin, M. (2019). Factors Contributing to Organizational Change Success or Failure- A Qualitative Meta-Analysis of 200 Reflective Case Studies In R.G. Hamlin., A. Ellinger., & J.Jones (Eds.). Evidence-Based Organizational Change and Development (pp. 155-178) US: IGI Global.

Hamlin. R. G., Jones, J. & Ellinger, A (2019) Concluding Reflections and Presentation of an EBOCD Conceptual Process Model In R.G. Hamlin., A. Ellinger., & J.Jones (Eds.). Evidence-Based Organizational Change and Development (pp. 724-742) US: IGI Global.

Additional published work

Jones. J (2017) Women as Leaders Panel debate (2017) at the IM Powered Event sponsored by Irwin Mitchell and the Institute of Directors; https://www.iod.com/events-community/events/event-details/eventdateid/6942

Jones, J (2016) Book Review: Gender and Social Hierarchies Management Learning online pp.1-3

Jones, J. (2014) Book Review:  Leadership Resilience Management Learning  45 (4) pp. 503-505

Jones, J. (2013) Book review: Coaching and Mentoring – A Critical Text Management Learning 44 (3) pp. 307-310

(2011) Good to talk - an article written about my mentoring work in WLV Dialogue (Issue 13 – page 8-9); https://issuu.com/universityofwolverhampton/docs/wlvdialogue-summer11

Conferences

Jones, J. (2018) Extolling the virtues of mentoring in the workplace at the EMCC International Research Conference, University of Chester

Jones, J. (2018) Distance Travelled: Exploring the impact of a Business School mentoring programme at the HEA Annual Conference, Aston University

Jones, J. (2018) Keeping up with and rethinking organizational change at the UFHRD Conference, Northumbria University

Jones, J. (2018) Distance Travelled: Exploring the impact of a Business School mentoring programme at the UFHRD Conference, Northumbria University

Hamlin, R.G., Ellinger, A. D & Jones, J (2018) Understanding Evidence-based Organizational Change and Development Practice: Insights Gleaned from Culturally Diverse ‘Critically Reflective Case Histories’ at the UFHRD Conference, Northumbria University

Jones, J. (2018) Distance Travelled: Exploring the impact of a Business School mentoring programme at the University of Wolverhampton Annual Research Conference

Jones, J., Firth, J & Hannibal, C (2017) Keeping up with the changes: Perceptions, paradigms and pedagogy,  British Academy of Management Conference, Warwick University  

Jones, J. (2016) Learning from women’s mentoring experiences in the police force UFHRD Conference in Manchester

Jones, J. (2015) What is learnt within formal mentoring relationships and how does this learning change over time? UFHRD Conference in Cork 

Jones, J. (2013) – ‘Using Active and Experiential Learning to improve student employability
in Business & Marketing’ at the HEA Seminar Series Workshop, University of Wolverhampton

Jones, J. (2013)  ‘Mentoring our students into employment 1 + 1 > 2’ at the HEA Conference, Warwick University

Jones, J. (2011)  ‘Learning about learning from mentoring women in the public sector’ (keynote speaker) at the Women E-mentoring in Lifelong Learning (WELL) Conference, Women’s Library London Metropolitan University

Jones, J. (2011)  ‘Coaching & Mentoring: Making the most out of women’s talents’ at the West Midlands Association for Women in Policing Professional Development Day, Birmingham

Jones, J. (2011)  ‘Mentoring – exploring the benefit to the mentor’ at the CIPD Special Interest Group presentation, Telford Hospital

Jones, J. (2010)  ‘Mentoring and learning – the what and the how’ at the Management Research Centre Conference, University of Wolverhampton

Please see my Biography above, for my experience in industry.

Since working at the University, I have also carried out external teaching and consultancy work with the following; 

  • MBTI/Team Building events at Arconic, Telford
  • Carter Thermal Industries MBTI sessions as part of CMI level 5 and 7 programme
  • ILM level 5 Coaching and Mentoring training at Sandwell Council
  • Mentor training at the Metropolitan Police
  • Mentor training at the West Midlands Counter-Terrorism Unit
  • Platinum Group HR forum – sharing coaching and mentoring best practice
  • Wolverhampton City Council Coach Supervision sessions
  • CMI level 5/Coaching skills at the Shropshire Housing Group
  • Goodyear Dunlop Leadership Training (MBA/CMI level 7) – 3 cohorts
  • Mentor training and evaluation – Staffordshire Police
  • Coaching and mentoring best practice in Health – Burton Hospital
  • Black Country Chamber New Enterprise Allowance (NEA) mentor training
  • Leadership training and Action Learning Sets – Dudley Community Services
  • Mentor training and evaluation - West Midlands Police
  • Review of mentoring within the NHS - Telford & Shrewsbury
  • Review of support for new FE Lecturers - Telford College
  • Supporting/mentoring Apprentices - E.ON, Shropshire
  • Mentoring Young Offenders – Youth Support Service

External academic roles

External Advisor for Oxford Brookes on their postgraduate programmes in Coaching and Mentoring (2009).

Active member of the EMCC Special Advisors group.

External Examiner for Manchester Metropolitan University.

Regional Coordinator for the West Midlands Regional European Mentoring and Coaching Council events.