My career has been a mixture of Human Resources Management, Human Resources Development and Training Management roles within both the private and public sector. I worked for the Prudential for 8 years (1992 to 2000), and had a variety of roles including HR and Training Manager (at their Regional Service Centre, Chester) and Management Development Consultant (at their Head Office, London). These roles gave me an opportunity to develop my leadership and training skills within a generalist HR role and within a specialist HR Development role. I then moved to Britvic Soft Drinks (at their Head Office, Chelmsford) as their Performance and Development Manager, carrying out HR related projects across the Operations, Sales and Logistics parts of the business, including implementing the new performance management strategy and managing their graduate schemes (2000 to 2002).

Then, I moved into a Consultancy role (SBC Training Consultancy) supporting Government initiatives (NVQs, Employer Training Pilots etc.) and became their Professional Programmes Manager, working closely with and training Assessors, Managers, Auditors, etc.(2003-2004). In 2004, I joined the University of Wolverhampton Business School and the Faculty of Arts, Business and Social Sciences, where I teach on both undergraduate and postgraduate courses. I have been the Course Leader for the PGCert/MA in Coaching and Mentoring Programmes (since 2005), the University lead for all the ILM Coaching and Mentoring programmes and lead the Institute of Director Student Mentoring programme (since 2010).

Throughout my working life, I have continued to study a variety of qualifications, including the CIPD professional and ILM qualifications, two Masters and a PhD in leadership, mentoring and learning. I also regularly carry out external consultancy work within the private, public and not-for-profit sector. I have had a number of articles and book chapters published and an edited book.

My passions are all aspects of learning and teaching, coaching and mentoring and leadership. I have trained mentors within the Police (where I have received a special recognition award from both the West Midlands Police and the British Association for Women in Policing), coaches within the NHS, Directors in the Institute of Directors and within the Black Country Chamber too. I have also been nominated several times and received two awards for my teaching; an ‘Innovation’ Teaching Award for my Career Management/Employability Skills module and a ‘Rising Star’ Teaching Award. 

I am a National Teaching Fellow and PFHEA (Principal Fellow of Advance HE.)

• NTF - National Teaching Fellow 
• PFHEA - Principal Fellow of Advance HE
• FIoL – Fellow of the Institute of Leadership
• FCIPD – Fellow of the Chartered Institute of Personnel & Development

• ILM (level 7) in Executive Coaching and Mentoring 
• SEDA Digital Transformations Certificate
• PhD in mentoring and learning
• MA in Education (Mentoring and Coaching)
• Post Graduate Diploma in Teaching & Learning
• Post Graduate Certificate in Teaching & Learning, in Higher Education (Distinction)
• A1 Assessor Award, V1 Internal Verifier Award, Key Skills (Level 3) in Information Technology & Key Skills (level 4) in Communication
• University of North Wales – MA in Human Resources Management
• West Cheshire College – Post Graduate Certificate in Business Psychology (Distinction)
• Chester College - An Introduction to Counselling (3 month course)
• North East Wales Institute – Chartered Institute of Personnel and Development Stages 1 & 2
• Brighton University - BA (Hons) Degree in International Hospitality Management (2.1)

Refereed journal articles

Jones, J., Lundgren, H. & Poell, R. F. (2024) “I love and dream of a future where we're all coaches” – an analysis of multiple perspectives on managerial coaching. European Journal of Training and Development No vol/page numbers as currently on-line only. ISSN: 2046-9012 https://www.emerald.com/insight/content/doi/10.1108/EJTD-11-2023-0181/full/html 

Rahimi, R., Jones, J. & Bailey, C. (2024) Exploring contract cheating in further education: student engagement and academic integrity challenges. Ethics and Education 19(1), pp. 38–58. Exploring contract cheating in further education: student engagement and academic integrity challenge (tandfonline.com) ISSN: 1744-9642 

Lundgren, H., Stewart, J., Kah, S., Jones, J., Poell, R. F., Hamlin, R. G. & Scully-Russ, E (2023) Mind the gap – a comparative analysis of (in-)congruences in HRD role perception Human Resource Development International 27(4), pp. 501–525. ISSN: 1367-8868 

Jones, J. & Kah, S. (2022) How well is HRD meeting the needs of those it is intending to serve? From diffusion to confusion. The International Journal of HRD: Practice, Policy and Research 6(1) pp. 39-49.

Hamlin, R. G., Ruiz, C.E., Jones, J. & Patel, T. (2022) Towards a Universalistic Behavioural Model of Perceived Managerial and Leadership Effectiveness for the Health Services Sector  Health Services Management Research 0 (0) pp.1-13

Jones, J & Smith, H (2022). A comparative study of formal coaching and mentoring programmes in higher education, International Journal of Mentoring and Coaching in Education https://doi.org/10.1108/IJMCE-03-2021-0054   

Award: Outstanding Paper Award in the Emerald Literati Awards (2023)

Hughes, J., Cureton, D. & Jones, J. (2021) ‘I'll play the game, but I cannot stay’: The Role of Third Space Professionals in Encouraging the Retention, Success and Sense of Belonging of Undergraduate Student  Compass: Journal of Learning and Teaching 14 (3) pp. 1-12 

Cureton, D., Jones, J & Hughes, J. (2021) The Postdigital University: Do We Still Need Just A Little of That Human Touch? Postdigital Science & Education 3, pp. 223–241 https://link.springer.com/article/10.1007/s42438-020-00204-6 or https://rdcu.be/cc1xX  

Hamlin, R. G., Jones, J & Ellinger, A. D. (2020) Evidence-Based Organizational Change and Development: is Evidence-based OCD a reality or mere rhetoric? The International Journal of HRD: Policy Practice and Research Article 2, pp. 15-22 https://www.ijhrdppr.com/ 

Cureton, D., Hughes, J. & Jones, J. (2019) Towards bridging the belongingness, progression and attainment gap for our BAME students, Higher Education Race Action Group (HERAG) https://wlv.openrepository.com/handle/2436/622742

Jones, J. (2018) How can leaders and managers in the Police support the learning of others and at the same time, support their own? International Journal of Emergency Services 7(3) pp.228-247 ISSN: 2047-0908  https://doi.org/10.1108/IJES-04-2017-0026  

Jones, J. (2018) Ceilings are out – why women are now stuck in the ‘glass labyrinth’, IoD West Midlands magazine, p. 29

Jones, J. (2017) Thinking and rethinking about women in the Police

Jones, J (2017) How can mentoring support women in a male-dominated work place? A case study of the UK Police force, Palgrave Communications 3 Article number: 16103 (2017) 

Jones, J. (2014) Calling all line managers - Learning needs your support. Being ambivalent is not helping! Submission for the CMI Article of the Year Competition, 1-7.

Jones, J (2013) Factors influencing mentees’ and mentors’ learning throughout formal mentoring relationships Human Resource Development International 16 (4) pp.390-408

Jones, J. (2012) An analysis of learning outcomes within formal mentoring relationships, The International Journal of Evidence Based Coaching and Mentoring, 10 (1), 57-73.

Cureton, D., Jones, J. & Foster, W (2011) The Impact of Mentoring on Stress in Higher Education  The International Journal of Mentoring and Coaching  9 (1) 18-45.

Jones, J. (2009) Mentoring in the Milky Way – reviewing the constellations of relationships  The International Journal of Mentoring and Coaching  7 (2) 3-24.

Jones, J. (2008) What makes an effective mentor within the HE sector?  The International Journal of Mentoring and Coaching  4 (3) 12-28.

Books and book chapters

Jones, J., Stewart, J., Kah, S., Hamlin, B., Poell, R. F., Lundgren, H., Scully-Russ, E. (2024) HRD Practitioner Roles in organizations; challenges, congruence and changes in Rocco, T. S., Morris, M. L & Poell, R. F (Eds), The Sage Handbook of Human Resource Development Chap 13. London: Sage. 

Ellinger, A.D., Jones, J., Hamlin, R.G. & Beattie, R.S. (2024) The Manager as Coach In Cox, E., Bachkirova, T. & Clutterbuck, D (Eds) The Complete Handbook of Coaching 4th edn, Chapter 18. London: SAGE. Pagination: 263-280. ISBN: 978-1-5296-0489-4 

Godwin, E.S., Jones, J., Whale, J. & Mpofu, T. (2022) Rethinking a model of Trans-National Education (TNE) partnership: A critical review of TNE partnership within the UK Higher Education institutions In Apaydin, M., Branch, J. D., Dent. M. M. & Regalado, O (Eds) The Internationalisation of HE Concepts, Cases and Challenges. Part of the Contemporary Issues in HE Series. US:IAP. pp. 119-140.

Jones, J. (2021) Using interviews and focus groups to investigate the effectiveness of mentoring in a UK healthcare trust In Tilly. L (Ed) Health and Social Care Research Methods in Context. London: Routledge. pp. 57-73. https://www.amazon.co.uk/Health-Social-Research-Methods-Context/dp/036774418X/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1636729141&sr=1-1

Jones, J., Firth, J., Hannibal, C & Ogunseyin, M. (2021) Keeping up with, and rethinking organizational change In IRMA (eds) Digital Transformation, Organizational Change, and the Impact of Remote Work, Chapter 71, Volume III. US: IGI Global. 

Jones, J., Hamlin, R. G & Ellinger, A. D. (2020) Examining Evidence-Based Change Agency Practice in Anglo and Non-Anglo Countries: Implications for Professional HRD Practitioners In Loon, M., Stewart, J & Nachmias, S (eds) The Future of HRD, Chapter 5, Volume II. UK: Palgrave Macmillan. https://www.palgrave.com/gp/book/9783030524586 

Hamlin, R. G., Ellinger, A. D. & Jones, J. (2019) Evidence-based Initiatives for Organizational Change and Development  US: IGI Global

Book Award: Won R. Wayne Pace HRD Book of the Year 2020

https://www.igi-global.com/newsroom/archive/igi-global-business-management-publication/4555/

Jones, J., Firth, J., Hannibal, C. & Ogunseyin, M. (2019). Factors Contributing to Organizational Change Success or Failure- A Qualitative Meta-Analysis of 200 Reflective Case Studies In R.G. Hamlin., A. Ellinger., & J.Jones (Eds.). Evidence-Based Organizational Change and Development (pp. 155-178) US: IGI Global.

Hamlin. R. G., Jones, J. & Ellinger, A (2019) Concluding Reflections and Presentation of an EBOCD Conceptual Process Model In R.G. Hamlin., A. Ellinger., & J.Jones (Eds.). Evidence-Based Organizational Change and Development (pp. 724-742) US: IGI Global.

Additional published work/other outputs

Adams, N. & Jones, J. (2024) Bitesize Mentoring conversation for Association of Volunteer Managers (AVM) https://volunteermanagers.org.uk/resources/avm-bitesize/bitesize-mentoring-conversation/  

Jones, J (2023) Working with and embracing difference Coach Global magazine pp.52-53 https://thecoachmagazine.com/magazine

Jones, J., Burns, A., Edwards, E., Phillips, A & Hamilton, J. (2022) Busting the myths of feedback  AdvanceHE blog  2/11/22

Jones. J. & Ellinger, A. (2022) Coaching HRD Masterclass AHRD Podcast  Season 2, Episode 10 https://podcasts.apple.com/us/podcast/coaching/id1570347449?i=1000548919996

Machold, S. & Jones, J. (2021) REF impact case study entitled Increasing gender diversity in leadership positions

Jones, J. & Adams, N. (2020) Coaching for Resilience for the Covid-19 Business Support Hub https://youtu.be/z4YmFYLyMJ8  

Jones, J. (2018) Ceilings are out – why women are now stuck in the ‘glass labyrinth’ IoD West Midlands magazine, p. 29 https://www.iod.com/Portals/0/PDFs/Regions/West%20Midlands/IoD%20West%20Midlands%20Winter%20Magazine%202018.pdf?ver=2018-01-04-101405-090

Jones, J. (2017) Thinking and rethinking about women in the Police http://icpra.org/www.icpra.org/sites/default/files/icpra_enews_issue_1_2018.pdf

Jones. J (2017) Women as Leaders Panel debate (2017) at the IM Powered Event sponsored by Irwin Mitchell and the Institute of Directors; https://www.iod.com/events-community/events/event-details/eventdateid/6942

(2011) Good to talk - an article written about my mentoring work in WLV Dialogue (Issue 13 – page 8-9); https://issuu.com/universityofwolverhampton/docs/wlvdialogue-summer11

Conferences

O'Leary, M., Cui. V., Monserrat. S., Yang. Y., Jones, J.,& Pearce. A. (2024). Supporting and recognising staff who engage students as partners  QAA Student Engagement Festival 

Jones, J. & Stokes, P. (2024) EMCC festival https://www.youtube.com/watch?v=aVFdK77dUqg  

Jones, J. & Phillips, J. (2024). Working in partnership with business professionals to quickly and meaningfully build a sense of belonging for first year students at the CABS LTSE Learning Teaching and Student Experience Conference, Aston University 

Jones, J. (2024). The power of students working in partnership with professional bodies at the Advance HE Student Engagement Conference, Leeds Conference Centre

Jones, J. (2024). Belonging, mattering and becoming: accelerating students sense of belonging with high-impact, meaningful activities at the International UFHRD Conference, Lisbon, Portugal

Poell, R. F., Lundgren, H., Jones, J., Shokunbi, O., Stewart, J. & Hamlin. (2024). To be or not to be strategic? What factors might explain the lack of strategic role for HRD professionals? at the International UFHRD Conference, Lisbon, Portugal

Jones, J. (2023). “I can now see my privilege and how that plays out” – evaluating a reverse mentoring programme in HE at the International UFHRD Conference, National College of Ireland

Jones, J., Lundgren, H. & Poell, R. F. (2023). How do line managers and HRD professionals use coaching and mentoring to drive the delivery of L&D in the workplace at the International UFHRD Conference, National College of Ireland

Jones, J. (2023). Reverse mentoring: learning from, within and across difference at the Advance HE EDI Conference, Hull University

Lundgren, H., Kah, S., Jones, J., Poell, R. F., Stewart, J., Hamlin, R. G. & Scully-Russ, E. (2023). A comparative analysis of (in) congruences in HRD role perception at the Academy of Human Resource Development Conference, US

Award: AHRD Cutting Edge Award 

Hicks, T. & Jones, J (2022) Developing Inclusive Collections at the Mercian Conference

Jones, J & Booth, J. (2022) Sharing learning from a pilot Higher Education buddying scheme launched pre and post the Covid-19 pandemic at the UFHRD Conference, Sheffield Hallam

Jones, J & Kah, S. (2022) Managing tensions and stakeholders expectations within the HRD role at the UFHRD Conference, Sheffield Hallam

Jones, J & Smith, H. (2022) Sharing and comparing a coaching programme and a mentoring programme in HE at the UFHRD Conference, Sheffield Hallam

Godwin, E.S., Jones, J., Whale, J & Mpofu, T. (2022) Effective Trans-National Education (TNE) partnership and student sense of belonging at the BAM Conference 

Adeghe, A., Jones, J., Cureton, D & Hughes, J. (2021) Levelling the playing field; sharing insights into developing an inclusive institutional culture exploring and improving our BAME student experiences and outcomes at HEIR Conference

Jones, J., Adeghe, A., Cureton, D & Hughes, J. (2021) Levelling the playing field; exploring and improving our BAME student experiences and outcomes at the Improving Outcomes for BAME students in Higher Education Conference, part of Government Events Series

Adeghe, A., Cureton, D., Hughes, J. & Jones, J. (2021) The inclusive university: the SoTL challenges at the EUROSoTL Connect Festival of Learning and Teaching, in Manchester Metropolitan University

Hughes, J., Jones, J & Cureton, D. (2021) The impact of the Third Space Professional in the ‘Wonderland’ of Academic Success at the SHIFT Conference, University of  Greenwich  

Hughes, J., Jones, J & Cureton, D. (2020) The impact of the Third Space Professional in the ‘Wonderland’ of Academic Success at the Learning and Teaching Symposium, University of East London 

Hughes, J., Jones, J & Cureton, D. (2020) The impact of the Third Space Professional in the ‘Wonderland’ of Academic Success at the HEIR Annual Conference, University of Brighton  

Cureton. D., Jones, J & Hughes, J. (2019) Towards bridging the belonging, progression and attainment gap for our BAME students at the HEIR Annual Conference, University of Wolverhampton  

Jones, J. (2019) Getting a better understanding of our BAME students at the Advance HE Annual Conference, Northumbria University 

Cureton. D., Jones, J & Hughes, J. (2019) Ensuring that belonging is not another example of white privilege at the Narrowing the Gap HERAG Conference, Sheffield University  

Hamlin, R. G., Jones, J & Ellinger. A. (2019) Common ‘Insights’ and ‘Lessons’ on Evidence-Based Initiatives for Organizational Change and Development at the UFHRD Conference, Nottingham Trent University 

Award: Alan Moon Award 

Jones, J. (2019) Getting a better understanding of our BAME students at the UFHRD Conference, Nottingham Trent University  

Jones, J. (2019) Getting a better understanding from women in the workplace at the UFHRD Conference, Nottingham Trent University  

Jones, J. (2019) Getting a better understanding from women in the workplace at the UFHRD Conference, Nottingham Trent University  

Jones, J. (2018) Extolling the virtues of mentoring in the workplace at the EMCC International Research Conference, University of Chester

Jones, J. (2018) Distance Travelled: Exploring the impact of a Business School mentoring programme at the HEA Annual Conference, Aston University

Jones, J. (2018) Keeping up with and rethinking organizational change at the UFHRD Conference, Northumbria University

Jones, J. (2018) Distance Travelled: Exploring the impact of a Business School mentoring programme at the UFHRD Conference, Northumbria University

Hamlin, R.G., Ellinger, A. D & Jones, J (2018) Understanding Evidence-based Organizational Change and Development Practice: Insights Gleaned from Culturally Diverse ‘Critically Reflective Case Histories’ at the UFHRD Conference, Northumbria University

Jones, J. (2018) Distance Travelled: Exploring the impact of a Business School mentoring programme at the University of Wolverhampton Annual Research Conference

Jones, J., Firth, J & Hannibal, C (2017) Keeping up with the changes: Perceptions, paradigms and pedagogy,  British Academy of Management Conference, Warwick University  

Jones, J. (2016) Learning from women’s mentoring experiences in the police force UFHRD Conference in Manchester

Jones, J. (2015) What is learnt within formal mentoring relationships and how does this learning change over time? UFHRD Conference in Cork 

Jones, J. (2013) – ‘Using Active and Experiential Learning to improve student employability
in Business & Marketing’ at the HEA Seminar Series Workshop, University of Wolverhampton

Jones, J. (2013)  ‘Mentoring our students into employment 1 + 1 > 2’ at the HEA Conference, Warwick University

Jones, J. (2011)  ‘Learning about learning from mentoring women in the public sector’ (keynote speaker) at the Women E-mentoring in Lifelong Learning (WELL) Conference, Women’s Library London Metropolitan University

Jones, J. (2011)  ‘Coaching & Mentoring: Making the most out of women’s talents’ at the West Midlands Association for Women in Policing Professional Development Day, Birmingham

Jones, J. (2011)  ‘Mentoring – exploring the benefit to the mentor’ at the CIPD Special Interest Group presentation, Telford Hospital

Jones, J. (2010)  ‘Mentoring and learning – the what and the how’ at the Management Research Centre Conference, University of Wolverhampton

Please see my Biography above, for my experience in industry.

Since working at the University, I have also carried out external teaching and consultancy work with the following; 

EAB member - International Journal of Mentoring and Coaching in Education (IJMCE) 

I have been an External Examiner for Manchester Metropolitan University, University of the West of England, Sheffield Hallam and Leeds Beckett.

I am interested in collaborating with and supporting others in the areas of learning, teaching, leadership, mentoring, coaching and HR Development, organisational development and change, diversity and inclusion research with a focus on under represented groups. Please do get in touch.