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Coronavirus FAQs

Information for students and staff accessing the Library services during the Covid-19 Pandemic

Latest library service availability information

Harrison, Walsall and Telford libraries are currently running a reduced service, we are working towards returning some key library services as soon as possible.

All students and staff are now able to request access to our print collections from Hutchison Library (Telford).

This is the first phase for reopening our on-campus library services at Telford, please be aware that no study spaces, PCs or other facilities will be open at this time.

Please view our FAQs below for more information. 

Bookable PCs and Study Spaces – Harrison & Walsall Library

We are able to offer some bookable study spaces within Harrison & Walsall Library.

At Harrison we will have 16 PCs and 20 desk spaces (with plug sockets for you to use your own device) available on the ground floor of the library.

Book a PC or study space at Harrison Library

At Walsall 10 PCs will initially be available to book.

Book a PC at Walsall Library

At both Harrison & Walsall, study spaces will only be available to students who have booked in advance using our online booking system. We have two daily sessions available to book – 10:00-12:00 and 13:00-15:00, Monday-Friday.

All study spaces will be cleaned before and after use plus we have cleaning materials and hand sanitiser stations for your reassurance. We politely ask that you adhere to social distancing guidelines and wear a face covering whilst in the library.

We are looking forward to welcoming you back into the library, but please be aware that we are operating with reduced staffing levels and limited services.

Please see the FAQs below for more information about booking a study space. 

Book Requests 

Book requests are now available from Harrison, Walsall & Hutchison (Telford) Libraries.

To request a book or resource, you’ll need to visit Library Search to check it is available and not already on loan. You can then get in touch with the Library team through Assist to reserve your item and secure a collection slot. 

15 minute collection slots will be available Monday-Friday, between the hours of 11:00-12:30 and 13:30-15:00.  

Once the collection slot has been agreed and confirmed you will be able to  collect your requested item from the Library reception desk. You will need to use your ID card to access the campus and to have the item issued to your account.  

Book Returns  

Students can return items on loan to one of our secure book return bins/slots, located:

  • Between the entrance and exit doors to Harrison Library, City Campus
  • In the entrance foyer of the Performance Hub at Walsall Campus
  • In the foyer of the Angad Paul Building at Telford Campus

You will need to use your ID card to get access to the buildings and access the return points. We will quarantine returned books for 96 hours before discharging the item from your accounts. No fines will be accrued at the current time. 

For any information relating to our on-campus services, please view the FAQ below or contact us. 

Bookable PCs and Study Spaces

Harrison & Walsall Library

Monday – Friday, 10:00-12:00 and 13:00-15:00. The time between is to allow for cleaning.

Students must book in advance, we will not be offering any drop-in study space at this time. Bookings should be made at least 36 hours prior to your visit.

Book a PC or study space at Harrison Library

Book a PC at Walsall Library

Students can book PCs as well as single study space. NOTE: the single study spaces do not have a PC, but are located close to power sockets if you wish to bring your own laptop.

At Harrison Library you can also book a specialist Faculty of Science & Engineering PC, or an Arts PC (please see the booking page for details of software available).

Book a PC or study space at Harrison Library

Book a PC at Walsall Library

We have provided additional cleaning kit, hygiene wipes and sanitiser dispensers within the libraries for you to use. Extra cleaning is also taking place within the open study spaces.

Students will need to observe social distancing guidance and follow marked routes around buildings. We also ask that you wear a mask or face covering if studying in the Library (unless exempt from this guidance).

Toilets are open for you to use, but are restricted to one customer at a time.

ID cards are needed for access. You will need to use your ID card to access the Ambika Paul building at City Campus or the Performance Hub at Walsall.

You should also bring a face covering, unless you are exempt from government guidelines.

Finally, if you have booked a single study space, you may wish to bring a laptop or device for working.

You are welcome to bring a drink with a lid but we ask that you please do not eat in the library.

Item Request and Collection

latest library information 

You can request an item from our collections at Harrison, Walsall or Hutchison Library (Telford) by contacting our library support team through Assist.

Our team on site will then check to ensure the item is available and contact you to arrange an appropriate collection slot.  

Once you have received an email confirming your collection slot, you will need to use your ID card to access the campus building and come to the library helpdesk. From there, you will need to contact a member of the on-site library team at the helpdesk or via the number/phone provided who will then bring you your requested items. You will need to show your ID card to the member of library staff who will then issue the item to your library account. Please ensure you: 

  • Arrive promptly for your collection slot 
  • Read the information on display when you enter the building and follow all of the signed guidance 
  • Adhere to the social distancing rules 
  • Keep to the correct side of any 2-way systems to reduce contact with others 
  • Please leave the building as soon as you have collected your items 

Collections slots will be made available in 15-minute intervals. There will be morning and afternoon collection windows, which will run from 11.00am-12:30 & 13:30-15:00 respectively. Collections are currently available Monday-Friday.

Currently we don’t have access to our regular transit service between our libraries so requests can only be made against items that are in stock at the planned collection site. As soon as we are able to transit items between sites, we will provide an update. 

We do not currently have request and returns set-up for Burton Library, but hope to be able to offer this service as soon as we can safely do so. Updates will be posted on our website. Books borrowed from Burton can be returned to one of our other sites if needed.

Since March we have disabled our item recalls and so the item will stay on your account without accruing any fines for now. Once the new academic year has started and more students have returned to campus we will need to enable our recalls so that more students are able to have access to the resources. Please keep checking our webpages and monitoring your University email, as we will notify you when recalls are re-activated. 

No. You will need to have your university ID card to come onto campus and use the collection service.

 

We have a number of things in place to reduce risk including: 

  • All items that are returned are quarantined for minimum of 72 hours 
  • Protective screens will be up at the point of collection 
  • Allocated 15 minute time slots to reduce the amount of people on campus/at the library at the same time  

In addition, it is important that as somebody who wishes to use this service you: 

  • Maintain social distancing at all times 
  • Stick to the correct side of any 2-way systems 
  • Follow any floor markings  
  • In the instance that more than one person is onsite collecting their requested items, you ensure you allow enough space and follow the on-floor markers. 

Unfortunately, not. Please ensure you request the item through the correct procedure so that we can reduce risk to staff and students as much as possible.

No. At the present time, please contact the library team for any items you wish to request. Use LibrarySearch to check that the item appears in stock and to view which library it is available at. Providing the team with details of the link to the item on LibrarySearch will also speed up the requesting process. Please keep checking our webpages and monitoring your University email, as we will notify you when requests are re-enabled on LibrarySearch.

 

Item Returns

latest library information 

You can return your books to the return bins/slots at the following locations:

  • Between the entrance and exit doors to Harrison Library, City Campus
  • In the entrance foyer of the Performance Hub at Walsall Campus
  • In the foyer of the Angad Paul Building at Telford Campus

Book return times are between 10.30 and 15.30 Monday-Friday.

No, for now there is no drop-in access to the Library. If you wish to study in the Library you will need to pre-book a study space.

When items are returned, we are required to quarantine them for a minimum of 72 hours. After 72 hours, we will then discharge the item from your account. If you have concerns about items still remaining on your account after 5 days of returning, please contact the library team who can investigate.

Library Advice

for students

  • Go to our library website wlv.ac.uk/lib and click on Subject Resources
  • We have thousands of online resources accessible through LibrarySearch.   
  • You can also search for journal articles, reports and other materials specific to your subject on the database page. (Log on to with your student number and IT password.)
  • Your Reading Lists can still be accessed via your Canvas topics. 

Need help? 

If you have any problems accessing e-resources or you want some support in finding and using them, we recommend you contact us by ASSIST online chat. More contact options are on our contact us page.

Need help with referencing or finding the right e-resources?

We offer a number of options including email and online teaching through Canvas.

Check wlv.ac.uk/skills or email Skills@wlv.ac.uk with a brief outline of your support needs and we will get bak in touch with options available.

From Monday 27 July 2020 all students will be able to click and collect print items from the helpdesk at the Harrison Library, this will be extended to our Walsall Library from Monday 3 August 2020.

To request a book or resource, you’ll need to visit Library Search to check it is available. You can then get in touch with the Library team through Assist to reserve your item and secure a collection slot.

You will only be able to collect items during a pre-booked collection slot. You will be able return borrowed items to the return boxes at the Harrison and Walsall Library, Monday to Friday between 10:30 am and 3:30 pm. Please ensure you have your University ID card with you, this will be required to gain access to the building.

 

Whilst we will continue to do our best to provide you with digitised chapters and journal articles if they are not available online via LibrarySearch, there may be some items that we cannot supply.

Please place the request and we will get back to you.

Restrictions are due to the British Library limiting their document supply service to electronic collections only, and other Universities suspending their inter-library loan service.  We will be unable to provide inter-library loans for print books or copies of theses (print or digitised).

Requests for inter-library loans are now made online. Further details.

You can contact the Library in a number of ways including live chat (ASSIST), e-mail (Ask the Library) or by social media. See our Library Contact us page for more details. 

We’ve got extra staff answering live chat enquiries, so please try that method if you’re struggling to get through to us via other routes.

From Monday 10th August, we are able to offer some bookable study spaces within Harrison Library, City Campus.

We will have 16 PCs and 20 desk spaces (with plug sockets for you to use your own device) available on the ground floor of the library.

These will only be available to students who have booked in advance using our online booking system.

We have two daily sessions available to book – 10:00-12:00 & 13:00-15:00, Monday-Friday.

All study spaces will be cleaned before and after use plus we have cleaning materials & hand sanitiser stations for your reassurance.

We politely ask that you adhere to social distancing guidelines and wear a face covering whilst in the library.

Library advice

For academics and researchers 

Harrison & Walsall libraries are currently running a reduced service, we are working towards returning some key library services as soon as possible.

Although the libraries are running a reduced service, our staff continue to support students, academics and researchers as usual.

  •  Research and Skills workshops are being held virtually, via Big Blue Button in Canvas. For details, email Skills@wlv.ac.uk.
  • To update your Leganto Reading List in Canvas, or for any support with curriculum development, validations and accessing e-resources email LISLiaison@wlv.ac.uk
  • You can continue to request digitised extracts through you Reading List – see the Digitisation webpage for guidance on how to do this. Please be aware that it may not be possible to obtain some scans during this time. We will inform you if this is the case.
  • We currently offer a restricted Inter-Library Loans service, for journal articles and book chapters only. (No book or theses requests can be processed until further notice.) These will be emailed to your university email address. During this time any books you have out on interlibrary loan will be automatically renewed, with no fines. Place requests through the online form. Email queries to ill@wlv.ac.uk.
  • Researchers can continue to submit publications to WIRE and Elements. For support, email wire@wlv.ac.uk

You can search for online resources through LibrarySearch. You will find a list of online databases where you can search for journal articles, reports and other materials specific to your subject by finding your subject on the database page.

Students can access their reading lists via your Canvas topics.

You will need your University username and password to log on to these resources. Please get in touch via email or live chat (ASSIST) if you are having any problems with access.