Access to IT Facilities for all University staff and visitors

In order to access IT facilities within the University, applications should be submitted using one of the following processes. Please read the examples and, if you are unsure as to which process should be followed, contact the IT Service Desk who will be happy to assist.

Telephone: 01902 32 2000 or internal extn 2000

Email: itsupport@wlv.ac.uk

New Members of staff

All members of staff who join the University as part of the HR recruitment process will be issued with their IT account via an electronic process as part of their contract. This process replaces the current paper application form. HR and the Directorate of Academic Support (DAS) will liaise with the new member of staff using their personal email address used throughout the recruitment process.

For any queries contact: HR Support team on ext. 1351 or email HR.recruitment@wlv.ac.uk

The above process will apply to new substantive members of staff and VLs who are being paid by the University. All casual temporary employees and agency workers should adhere to the process for external staff.

External members of staff

This process will apply to anyone who is working for, or on behalf of the University, but is not being paid via University payroll. The process is electronic and requires an online application form to be completed by a University member of staff who will act as the sponsor for this account. External accounts are intended for those who do not qualify for a full staff account and will have restricted access. These accounts are issued for a maximum period of 12 months and are not automatically issued with a University email address. Please request this type of account using the following link:

External User Account Application

University temporary visitors

Visitors to the University requiring access to IT facilities fall into two categories:

  1. Those who require a log in for a pc on the University network, regardless of the number.
  2. Visitors using their own device and requiring internet access only.

Temporary visitor accounts should be applied for by a member of staff using the following form Temporary visitor application (PDF 147K, Downloads file) and submitting to itsupport@wlv.ac.uk . The member of staff completing the form should ensure a physical signature is provided which demonstrates acceptance of the T&Cs for acceptable use. These accounts are issued on a short term basis for visitors to the University such as visiting students. The accounts are deleted on the expiry date specified on the form. Please note: visitor accounts do not provide an email address or personal storage space. Once the account is deleted, all information will be lost.

Guest Wifi accounts

These accounts provide access to the internet via the University wireless network using a personal device. This can be a laptop, tablet, smartphone, etc. To request this type of account, please contact the IT Service desk on ext. 2000 or email itsupport@wlv.ac.uk