Access to IT Facilities for all University staff and visitors

In order to access IT facilities within the University, applications should be submitted using one of the following processes. Please read the examples and, if you are unsure as to which process should be followed, contact the IT Service Desk who will be happy to assist.

Telephone: 01902 32 2000 or internal extn 2000

Email: itsupport@wlv.ac.uk

New Members of Staff

All members of staff who join the University as part of the HR recruitment process will be issued with their IT account via an electronic process as part of their contract. This process replaces the current paper application form. HR and the Directorate of Academic Support (DAS) will liaise with the new member of staff using their personal email address used throughout the recruitment process.

For any queries contact: HR Support team on ext. 1351 or email HR.recruitment@wlv.ac.uk

The above process will apply to new substantive members of staff and VLs who are being paid by the University. All casual temporary employees and agency workers should adhere to the process for external staff.

External Members of Staff

This process will apply to anyone who is working for, or on behalf of the University, but is not being paid via University payroll. The process is electronic and requires an online application form to be completed by a University member of staff who will act as the sponsor for this account. External accounts are intended for those who do not qualify for a full staff account and will have restricted access. These accounts are issued for a maximum period of 12 months and are not automatically issued with a University email address. Please request this type of account using the following link:

External User Account Application

University Temporary Visitors

Application for Temporary/Visitor Accounts (also known as 'batch' accounts)

Temporary visitor accounts should be applied for by a member of staff (the University sponsor) by filling in the  Application for Temporary Account (PDF 147K, Downloads file) form which must be signed and submitted to itsupport@wlv.ac.uk.

  • These accounts are issued on a short term basis for visitors to the University such as visiting students.  
  • Please specify on the form if the user/s are under 18 years of age. 
  • By submitting a request you agree to be recorded as the responsible member of staff for the account. The responsibility may require you to actively manage both the account and user should a breach of the ICT Acceptable Use Policy occur. The member of staff completing the form should ensure a physical signature is provided which demonstrates acceptance of the T&Cs for acceptable use.
  • The accounts are deleted on the expiry date specified on the form.

Please note: visitor accounts do not provide an email address or personal storage space. Once the account is deleted, all information will be lost.

 

 

 

Guest WiFi

As of 1 November 2017, the University has a new, simpler way for visitors, guests or commercial tenants to get access to the internet. The previous system required a member of University staff to create an account and pass on the details, whereas now the guest simply needs to connect to the network and register online.

Visit the Guest wireless network page for instructions on how to connect.