Accommodation FAQ's

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Q: How can I apply for accommodation?

A: You can apply for accommodation via your e:Vision account.  Your e:Vision ‘Username’ is your 7 digit University of Wolverhampton Student Number and not your UCAS/GTTR number.  You will find your number at the top of your welcome letter.  Your password was sent to you in your 'Welcome Email' when we first received your course application.  If you’ve forgotten this password or did not receive the email and need to generate a new one, click on the 'Forgot Password' link on the e:Vision page.  A new password will be emailed to the email address we hold on record for you.  These instructions and email address will be stated on your 'Welcome Letter'.

Q: What are the deadlines for applying for accommodation?

A: Don’t panic there are no deadlines for applying for accommodation. Applications for accommodation can be made at any time, but just remember that rooms are allocated on a first-come, first-served basis. If you are planning on applying with a group of friend or for one of the smaller flats (with up to 3 bedrooms) probably best to get your application in early.

Q: I have chosen Wolverhampton as my insurance choice. Should I still apply for accommodation?

A: Without beating around the bush simple answer is no, we are unable to send offers of accommodation to students who have chosen Wolverhampton as their insurance choice.  If you decide at a later date to make Wolverhampton your firm choice, then contact Accommodation Services and we will send you an offer of accommodation. 

Q: What is included in the price?

A: The accommodation fee includes all utility bills, internet access, sports membership and limited contents insurance. Ensuite (City, Walsall and Telford) TV and comfy seating in kitchens.

Q: Can I bring a pet with me into the Accommodation?

A: Unfortunately no pets are allowed within the Accommodation. This includes caged pets (such as birds and hamsters) and pets in tanks (such as reptiles and fish). 

Exceptions can be made for pets such as guide dogs etc, please contact Accommodation Services on 01902 321268 for more information.  

Q: Is a prepayment required?

A: Yes, you are required to make a prepayment of £300.00 at the time of signing the Accommodation Licence Agreement. The prepayment will automatically be offset against the final instalment.

Q: Are the rooms cleaned during my stay?

A: It is up to you to keep your room and bathroom (if you are within an ensuite room) clean and tidy this is also applicable to communal areas. 

Q: Can I request to live with my friend?

A: If you wish to live with a friend or a group of friends then you can either complete a group application which is available from the Accommodation Services Office, Lomas Street or you can email Accommodation Services via accommodationservices@wlv.ac.uk, detailing the names of all the people who want to live together. Please note that we cannot guarantee that we will be able to meet all requests.

Q: Can I apply for accommodation for just one semester?

A: Accommodation is offered to student for the duration of the academic period only. If your academic year is only 1 semester then you can apply for a semster licence.   accommodation is also obtainable dependent upon availability, for further details contact accommodationservices@wlv.ac.uk  

Q: Is there a shuttle bus from my accommodation?

A: Yes, there’s a free shuttle bus services from each of the campuses. 

Q: If I have a disability will this be taken into consideration when I apply for accommodation?

A: Yes we always take into consideration any disability or medical issue you may have. At Accommodation Services we on hand to offer advice and answer any question so feel free to drop us an email or give us a call. We often require a referral from the Universities Enabling Centre to confirm this so please contact them. We will also request that you complete an Accommodation Medical Assessment Form that we will email out to you. 

Q: Do you have accommodation suitable for families/couples?

A: For couples we have a limited number of flats on the City and Walsall Campuses.  For families we recommend that you look in the private sector. StudentPad is a good place to start, you can visit the Student's Union web pages. Please note children are not allowed in University accommodation. 

Q: Why did I not get my first choice accommodation?

A: We always try to get as close to your preferences as possible, but unfortunately due to the high volumes of applications this does mean a few compromises. We allocate on a first-come, first-served basis and the more popular sites fill up first.

Q: My accommodation has been cancelled, what can I do?

A: You will need to accept your offer of accommodation within 5 days otherwise we assume you no longer require it and it will be cancelled, be checking your emails and junk mail just in case around this time. If you still want university accommodation you need to contact Accommodation Services via accommodationservices@wlv.ac.uk. However to keep things fair this would go through as a new application so we can no longer guarantee a place.

Q: Am I able to change my room?

A: If you are not happy with your room once you arrive there will be an opportunity to apply for a transfer from the end of October.  You will need to log a helpcall on e:Vision.  If we are able to transfer you there will be an administrative fee of £25.00. 

Q: Do I have to pay a deposit?

A. Nope just the prepayment of £300.00 at the time of signing the Accommodation Licence Agreement.

Q: When are the payments due?

A: A breakdown of all of your payments, options and dates is available in the Accommodation Information section.

Q: Where do I report any damage or issue with my flat?

A: When you arrive you will be given an inventory form to fill in where you report any damage/ware and tear (if any) that exists in your room. From that point on if you find anything that needs repairing or issues with your room then you can log these on FixIT! The inventory form can’t be forgotten about otherwise you may be charged for any damage at the end of your Licence Agreement after your room inspection. If any damage occurs during the year you can request for repairs to be undertaken by logging the damage on the FixIT! Reporting system.

Q: Can I extend my Licence Agreement?

A: If you require an extension to your time within the accommodation you will need to inform Accommodation Services towards the end of your contract period. This will be subject to availability.

Q: Can I find out the names of my flatmates before I move in?

A: Unfortunately due to data protection we can’t give you names of your new flatmates before you arrive.

Q: Can I apply to stay in University Accommodation for my 2nd and 3rd year?

A: Yes you can apply online from the end of January or you can pick up an application from Accommodation Services. Good news is you can apply to live with the same people in your flat or any new friends you have made at uni.

Q: I need short term accommodation, can you help?

A: We do offer accommodation for a semester at a time, but if you are looking for something a little shorter it will depend if we have any vacancies at the time you need it – but we will do everything we can to source accommodation for you. If we are talking days rather than weeks we can also provide information on local guest houses and hotels.

Q: I've been made an offer of Accommodation, how do I accept it?

A:  Congrats! For all the information you need on how to accept your offer follow the instructions on your offer letter 

Q: Is there anything you are not allowed to bring into University Accommodation?

A: Unfortunately we ask you not to have the following items in your room for safety reasons:

  • Cooking appliances (such as toasters, rice cookers etc)
  • Kettles
  • Candles
  • Joss Sticks
  • Oil Burners
  • Smoking Equipment (such as bongs, sheesha, ashtrays etc)
  • Electric & Halogen Heaters/Fans
  • Mini Fridges/Freezers
  • Ceremonial knives
  • E-cigarettes

And no goes for the kitchens/communal areas:

  • Deep-Fat Fryers
  • Chip Pans
  • Rice Cookers (can only be used if they have a 3 pin plug conforming to British Standards).

Q: I want to cancel my Accommodation, what do I do?

A: If you want to cancel your Accommodation, you should check out if you are eligible to by reading your cancellation rights first.

If you are eligible, then you should contact Accommodation Services on 01902 321268 or email us at AccommodationServices@wlv.ac.uk.

Q: Does the Accommodation have its own doctor or dentist?

A: Accommodation Services does not have a drop in doctor or dentist, however we do have a list of local doctors and dentists available online.

Q: How often does the hot water come on?

A: The hot water is on 24/7, the heating is set to a timer

Q: I have a maintenance issue, what do I do?

A: all maintenance issues should be reported onto fixIT!

Q: My neighbour is being noisy, is there anything I can do about this?

A: If you have a noise neighbour, you can call campus security who will respond to your issue and investigate it. Security are on site 24/7 to handle any issues. If the issue persists, you can log an e:vision query and Accommodation Services will do their best to resolve it for you.

Q: I want to throw a party, is this allowed?

A: Yep – didn’t expect that one? If you want to throw a party all you need to do is request permission by filling in the party application form and hand it in at least 48hours before the event. This is within reason of course so have a read through the info on the Party Application Form.

Q: Where is post delivered to?

A: Post is delivered to the postal boxes.

  • At City Campus they are located at the entrance of each accommodation block.
  • At Walsall Campus they are located in WA Building.
  • At Telford Campus they are located in Main Reception in SA Building.

Q: Can I smoke in my room?

A: All University Accommodation is non-smoking. Anyone who smokes must use the designated smoking areas. This includes the use of e-cigarettes.

Q: Do you have any accommodation outside of Wolverhampton?

We offer accommodation across 3 different campuses, Wolverhampton, Walsall and Telford. You can apply to live at whichever campus you want, so make sure you check out the Where Can I Live Pages webpages.

Q: Do you have any accommodation for mature students?

We do have accommodation for mature students, it’s mostly an exclusive block of shared flats within the campus accommodation. For more information contact Accommodation Services by emailing accommodationservices@wlv.ac.uk

Q: How much does the accommodation cost?

The accommodation prices for 2016/17 are listed on our webpages, you can find them here.

For the latest events and information about what's happening in Accommodation, Sports and Catering check out WLVCampusLife!