Box Office: 01902 321 321
Email: arena@wlv.ac.uk

Health and Safety Information - COVID-19

Information About Your Visit

As we continue to welcome audiences back to the Arena and in response to the removal of restrictions by the Government the Arena will be operating the following entry requirements for audiences until further notice.
 
When you attend a performance at the Arena Theatre, we encourage you to wear a face covering throughout the entirety of your visit: this includes whilst you are seated in the auditorium.

We also encourage audience members to take a lateral flow test 24-hours prior to their visit.

The Arena Theatre runs on a staff base of six people, and if one of us becomes ill with COVID-19 we will have to close for two weeks and cancel all performances in that period.

We thank you for your understanding, and look forward to welcoming you to the venue soon.
(Proof of double vaccine can be obtained through the NHS app or by SMS or email following a negative test result. Tests are available at the Civic Centre in Wolverhampton or at home via the NHS website.)
 
The Arena will continue to offer Socially distanced seating for its professional programme to those who would feel more comfortable visiting in this manner.
(Socially distanced seating will be limited and provided on a first-come, first-served basis)
 
If you have any queries about your visit to the Arena please email the team on arena@wlv.ac.uk and someone will be on hand to help out.
 
Thank you for your support and understanding, and we look forward to welcoming you back to the Arena Theatre for a performance soon.

Lateral Flow Testing

We encourage that everybody attending a performance at the Arena Theatre has either a negative lateral flow test no more than twenty-four hours before the show begins, or alternatively provides proof that they have received both doses of their COVID-19 vaccine. If you have received one dose, you will still require a negative lateral flow test.
 
(Proof can be obtained through the NHS app or by SMS or email following a negative test result. Tests are available at the Civic Centre in Wolverhampton or at home via the NHS website.)

Face coverings

As of Friday 10th December –in line with these measures – it is now a legal requirement to wear a face covering within public indoor venues. When you attend a performance at the Arena Theatre, please ensure you wear a face covering throughout the entirety of your visit: this includes whilst you are seated in the auditorium.

Members of the Arena Theatre staff team will wear protective face coverings at all times. 

Seating pods

To ensure that all members of the audience feel safe during their visit to the Arena Theatre, we will continue to operate seating pods in some parts of the auditorium. 

Whilst rows A-G will be sold at full capacity, we will maintain distancing on rows H-K where seats will be sold in pods of two. This is to enable audience members to distance should they wish to.

E-tickets

Please ensure your contact details are up to date on our box office system – these are the details we will use to contact you if required.

When you book for an event at the Arena Theatre, you will be sent a booking confirmation which contains an e-ticket. This e-ticket can be scanned directly from your phone with our contactless ticket scanner in our reception areaa– this prevents you having to print your ticket at home, and also means we do not need to handle printed tickets.

Streaming tickets

When you book for our events that also have a livestream option, you will receive a unique room link code in your booking e-mail. This link will take you to a page where you can watch the performance, but there will be a holding screen in place until one minute before the performance. This room link is unique to your household. You will receive an e-mail from the Arena Theatre one day prior to the online performance with instructions on how to access the online performance if you remain unsure.

If you have any trouble accessing one of our online streams, please e-mail our Box Office team at arena@wlv.ac.uk

We will endeavour to ensure British-Sign Language, captions and audio description are available across our livestream performances. These may, however, be released and available at a later point.

Refreshments

Our bar will remain closed for performances. When booking your ticket, you will be taken to a screen which will enable you to pre-order drinks for the beginning of the performance. Your drinks must be booked twenty-four hours before.

When arriving at the Arena Theatre, a member of staff will direct you to the area where you can pick up your refreshments.

Please note: if you do not pre-order your drinks at the time of purchasing your ticket, we will be unable to offer you any refreshments on the evening of the performance.

 

 

Flexible ticketing policy

In the unfortunate event that future performances are cancelled, we will offer you one of four options:

  • A refund to the full value of your ticket.
  • A refund to part of the value of your ticket if you wish to make a donation to the Arena Theatre.
  • A voucher which you can use on future performances at the Arena Theatre. This voucher is valid for twelve months.
  • The option to donate the full value of your ticket to the Arena Theatre.

If you are unable to attend a performance due to displaying symptoms of COVID-19, we will offer you the same four options above, and an added extra of: 

  • Swapping your auditorium for a ticket to a livestream of the performance. In this instance, we would offer to refund you the ticket price difference (if applicable) or you could donate this if you prefer. 

If you are unable to attend for any other reason, the same five options outlined above would apply.

 

Before you arrive

If you are displaying symptoms of COVID-19, we ask that you refrain from attending a performance and let the Box Office team know as soon as possible.

Before leaving home, please check our website and social media for any updates. We will also send you an e-mail prior to the performance to outline any guidelines and information about the event.

Please only bring one small bag with you if possible. Our Front of House team will be unable to store any personal items from audience members.

Hygiene

Auditorium seating is fully deep cleaned in-between performances with a fogging machine.

In the interest of maintaining good hygiene, we politely ask audience members to take their seat in the auditorium as soon as possible upon arrival.

We have the following hygiene health and safety measures in place: hand sanitisation points and staff wearing face masks. The Box Office window will remain closed on the evening of a performance.

We politely ask for our visitors and audience members to uphold good hygiene standards, this includes regular hand washing and the frequent application of hand sanitiser.