Due to technical issues, the online counselling service is not available at this time. We apologise for any inconvenience this may cause and we are working to rectify this situation. Information is available on these pages about other ways to access counselling and support.

Welcome to online and email counselling

There may be many questions you have about online and email counselling so we have provided a lot of information about them both on our website.  Here below are the important facts, which you need to read, however, do try the links to answer any further questions, or you can always contact us directly if you can’t find the answer to your query.


What are online ‘real time’ and online ‘email’ counselling?

Online ‘real time’ counselling is an effective and useful way for students to communicate with a counsellor in ‘real time’ via a ‘chat’ facility.  Online ‘real time’ counselling offers students the chance to express themselves, describe their issues and get an immediate response.  It is similar to having a conversation, but in writing. For online ‘real time’ counselling you will need a fixed time, or ‘appointment’, to talk ‘live’ to your counsellor via a dedicated and protected ‘chat’ room.

Online ‘email’ counselling offers students the chance to express themselves and describe their issues, writing to their counsellor when it suits them. Through this medium, students can build a clearer understanding of their concerns and subsequently make choices, or changes, as necessary.  So with email counselling there is the opportunity to write when you wish, as well as reflect on the responses to your emails at a convenient time.

Both online services enable students to participate in counselling without coming into the Counselling Service – for example, for reasons of time, ability, distance, emotional factors, etc. – and instead, to communicate with a counsellor either at a specific time in a private and confidential location of their own choice or, in the case of email counselling, whenever they like.

We work to the same Professional Code of Ethics and confidentiality guidelines (within the context of online counselling) and deal with similar issues to those addressed in face to face counselling.

Online clients are usually offered up to six exchanges.

Please click here to access our WOLF Online Counselling topic.