Key contacts within your Faculty are listed in your Course Guide along with their contact details, or you can visit the individual Faculty pages for Online Distance Learning.
Your Module Leaders are your first point of contact for everything module related whether that's help with a particular part of the module or advice on how to complete the assessment. Module Leaders will usually be able to schedule a meeting with you via phone, WebEx or Skype. A list of module leaders is available in your Course Guides, along with their contact details.
The Course Leader has overall responsibility for your course and the enrolled students. They monitor the quality of the course through Course Committees which collect feedback from staff and students. They manage the academic programme of study and are responsible for reporting any issues raised and examples of good practice.
A Personal Tutor is allocated to every student. They maintain regular communication with each of their tutees in order to support students who may not be making satisfactory progress or who are at risk of withdrawal. They may assist students in their personal and academic development, planning and progression as well as helping them liaise with other staff and support facilities in their Faculty and the wider University. You can find out who your personal tutor is by visiting e:Vision.
Student Enabling Tutors
The Faculty Student Enabling Tutor (FSET) liaise with the Student Enabling Centre (SEC) regarding provision for specific disabled students and disseminates information from the SEC on the needs of specific disabled students. The FSET also monitors requests for, and provision of, specific examination and assessment arrangements, publicise FSET ‘surgery’ arrangements and make available time to meet with individual disabled students to enable them to discuss their own faculty-specific disability issues where necessary. The FSET takes a pro-active role in monitoring the welfare and academic progress of disabled students within the school. If required a Personal Emergency Evacuation Plan (PEEP) will be completed.
Distance Learning Administrator
Your distance learning administrator can help with WLVglobal queries, module and course queries. If you're not sure who to contact with regards to the help you need, your course administrator will be able to point you in the right direction.
Student Advisors work within the Faculty and can provide extra support for any student who might be struggling to keep up to date with their work or facing other issues affecting their studies.