Students on the bus

Student Travel Fund

We're proud to confirm our £250 travel fund helping eligible new UK full-time undergraduate entrants* with the costs of travel continues for students starting in 2018/19!

We recognise travel is an essential expenditure, so to help you get the most out of your studies, the fund covers travel by bus, train and the Metro Tram within the West Midlands Network region.  

You do not need to apply separately for this travel fund. During enrolment, if eligible, you'll be asked to choose from:

  • £250 travel fund - to use on buses, trains and trams within the West Midlands Network,
  • Accommodation cost reduction - £250 off University-managed accommodation,
  • £250 Printer Credit - for use on a University campus, or
  • Donation to the Dennis Turner Opportunity Fund (the University's hardship fund)

If you choose the travel fund option, once you've fully enrolled (ID check) you'll be sent a confirmation email which includes a unique validation link.  The code within the link (starting with AWV) can only be used once, so you must not copy it or forward it on.  The account must be registered using a University of Wolverhampton email address (ending @wlv.ac.uk).  Once registered you simply choose the ticket option best suited to you.

For additional help regarding the travel fund you can download this useful step-by-step guide: Travel Fund Activation Guide (PDF)

Please note: Once you have added your code you should then be able to see your funds balance of £250 in the top right-hand corner.

What are the ticket options?

Once you have activated your account:

You simply log on to your account with National Express, you should be able to see your balance in the top right hand corner, and click Available Tickets at the top. 

There are various tickets you can choose.  The first section are for use on the Metro tram and National Express buses within the West Midlands Travel Network (see mTicket and Swift ticket choices below).

The second section of choices is a multi-operator option which can be used on other buses.  Please see the link for details of which operators they can be used on.

The third section is where you can choose an nNetwork ticket which covers all buses, trams and trains within the specified area (again please see link to show areas covered).

The second and third sections are via Swift cards which will be posted out to you pre-loaded with the ticket choice your details including a photo (uploaded during purchase process). 

The first option can be either a Swift card or an mTicket but we do advise you to double check your mobile is compatible BEFORE you purchase an mTicket (see information below). 

The app can be downloaded from both the Apple store and google play, just search for mTicket.

mTickets

Please remember that you have to log back in to your account online to purchase or update your tickets, you CANNOT do it through the app.

What is an mTicket?

The mTickets app allows you to download tickets purchased through your online account for use on your phone.

You then just show the mTicket on the phone to the driver and he will accept it just like any other ticket. It replaces the paper ticket as no ticket will be issued by the driver, although mTickets will be checked for validity.

How does the mTicket work?

After you have registered your account with National Express using your university email address (ending in @wlv.ac.uk) you can choose what kind of "ticket" would be best for you.

Once you have decided to buy a mTicket and clicked buy and confirmed the purchase, it will go into your mTicket wallet on your app until you want to travel at which point you 'activate' it.

The details of how long it is valid for will appear on the mTicket on the phone.

When the mTicket expires it will automatically go into the 'Expired' area of the wallet but cannot be used again like an active mTicket.

What choices of mTickets are there?

choice of mTickets available

How do I get the mTicket app?

PLEASE NOTE: Please ensure you can download and use the app BEFORE purchasing any products (it may not be compatible with windows phones):

I downloaded the app and logged in but can't see any of my tickets

You need to create/log on to the account you set up.  When you open the app you need to click on the 3 horizontal lines in the top right hand corner - as circled in red in this screenshot:

 

Then click on my profile:

Choose the New account tab and complete the details using your university email address (ending @wlv.ac.uk) and the password you created when you registered your Travel Fund:

At that point you should be able to see your ticket on the home screen (see example):

However, if it’s still not working, please contact National Express directly via the contact us link on their home page. Make sure you put your university email address and your claim code.

Please be as specific as possible in regards to your issue to ensure a quick response.

Swift Cards

What is a Swift Card?

Swift Card” means a transport smartcard that can be loaded with electronic travel Products for use on Participating Operator services and is issued by West Midlands Combined Authority.

If you do not have a Swift card already we will send you one with your first order and if you already have a suitable card then you can collect your purchase almost immediately using the Swift App for Android phones and tablet devices or one of over 80 Swift card Collectors across the region.

How do I use my Swift Card?

Simply place your smartcard on the red scanner at the front of the bus on each bus you board and wait for the green light to appear. 

You will not be issued with a paper ticket so the smartcard should be placed on the scanner every time you board the bus. 

Please keep the Swift smartcard separate from any contactless bank cards or other smartcards you may have when placing it on the scanner.  Please do not bend the smartcard.

What are my Swift card choices?

How do I top up my swift card?

You can:

Log in, select the ticket then click to checkout.

Then all you need to do is collect. Use the Swift Card app, or over 100 on-street Swift Collectors to load your credit or ticket to your card. 

 

 

 

Frequently asked questions ....

How do I get the best value from my Travel Fund?

Spend a moment to work out which ticket provides the best value for your travel needs.  Alternatively, depending on the date of your purchase, you could buy 4-week tickets which would allow you to travel later into the academic year.

You can have either an mTicket or a Swift card but please make sure your phone is compatible with the mTicket app BEFORE you purchase one (see mTicket questions below).

I live outside of the Travel West Midlands Network – can I use the card?

We are sorry that the travel fund can currently only be used for services operating across the Travel West Midlands Network.  You can still receive the Travel fund and we would suggest that you can use this for part-journeys or other journeys across the West Midlands Network. 

Alternatively you can choose to donate it to our hardship fund, the Dennis Turner Opportunity Fund,  if you know you will not benefit from the other options.

My studies are in Telford – can I use the card?

Yes, if you are eligible and live or study at the Telford Campus you can use the travel award on both buses and trains (details to follow).  You can also use this for part-journeys or other journeys across the West Midlands Network.  You can also continue to use the FREE University Shuttle Service between campuses:  www.wlv.ac.uk/bus

I commute by car because public transport is not convenient for me? What about car parking?

The scheme is designed to encourage use of public transport as part of our commitment to being a greener, sustainable institution.  We understand that this will not suit everyone but you can use your travel fund for any and all journeys – so if you can’t use it to commute to the University you can use it at the weekends – for example to go shopping in Wolverhampton or Birmingham.

Can I change my mind afterwards?

Unfortunately, once you have both chosen and confirmed your choice it cannot be changed so please do make sure you choose the correct option for you first.

I'm a returning/part-time/postgraduate/EU student...am I eligible?

Unfortunately, the fund is only for full-time new entrants on an undergraduate programme where the course is studied at a University of Wolverhampton Campus commencing in September 2018. This includes Foundation degrees and HNC/D where studied full time, and based at a University Campus.

If you are part-time, continuing on a course, postgraduate or studying a course that is taught somewhere else (not a University of Wolverhampton campus) you may be eligible to apply to the Dennis Turner Opportunity Fund for support – see www.wlv.ac.uk/fund for details.  Applications are made through e:Vision and any award which may or may not be made will depend on individual circumstances.

If you are classed as an EU student where your fees are concerned then there is no additional financial support available to you.  However, if you think this is incorrect, please email us at student@wlv.ac.uk, clearly putting your student number in the subject line and attaching the following evidence, and we will look into it:

  • Student Finance - current Student Finance Notification letter (all pages) which can be downloaded directly from your online account under Letters and Emails - click the link then download the pdf to save
  • Evidence of residency - EU nationals must have been resident in the UK for at least five years – bank statements/wage slips/school reports/college reports/child benefit/tax credits or similar but  needs to show inclusive dates from 31/07/2012 to 01/08/2017

Is there a cash alternative?

There is no cash alternative. However, students living in University of Wolverhampton-operated Halls of Residence can choose to have the £250 award deducted from their accommodation fees or you could choose to recieve £250 printer credit (for use on University campuses and valid for the duration of your course). 

Does the fund run out after a period of time?

You must activate your Travel Fund by 31st December 2018. Any Travel Fund codes not activated by that date will be withdrawn. 

Once you have activated your Travel Fund by that date, funds will remain in your account.

What do I do when my Travel Fund is empty?

The University is providing a maximum of £250 to each eligible student.  Once you have spent that amount, you can still use your registered account and top it up yourself. We hope that you will continue to use public transport for your commute to and from campus.

If I choose to have £250 off my accommodation when does that happen?

We will take the £250 off your second instalment due in January.

Who can I contact about the Travel Fund?

Please email student@wlv.ac.uk if you have a query regarding the Travel Fund.

Once you have clicked the link and created your account, if you have any issues please go to Contact us and put your details in as this will need to be sorted by National Express directly.

I was told I was eligible but still haven't received anything

If you believe that you should be eligible for the fund then please email student@wlv.ac.uk ensuring you give us your student number and why you believe you should be receiving the fund and we will get back to you as soon as we can

Clicked the link but won't let me register

If you have been trying to log in from your phone we would suggest the first thing you do is try from a pc instead.

If this still does not work then please contact National Express directly via the Contact us page. Please be as specific as possible in regards to your issue to ensure a quick response.

I've fully enrolled but still haven't received my code?

It does take at least 24 hours for the code to then come through so please be patient - if you have not received it within a week then please email student@wlv.ac.uk explaining this, ensuring you put your student number clearly in the subject line.

I applied for the fund but haven't received any link?

The email would have been sent to the email address you confirmed as being yours on e:Vision when you enrolled (not your University one unless you put that one down).  You can log in to your e:Vision account and check the personal information to see which one you put down and to make sure it is correct as well as to find your University email address if not known. 

If your email is incorrect please amend it under personal information on your e:Vision account and email student@wlv.ac.uk requesting the activation email be resent ensuring you put your student number in the subject line.

*Terms, conditions and restrictions:

The £250 (two hundred and fifty pounds) travel fund will be offered to all full-time new entrants on an undergraduate programme where the course is studied at a University of Wolverhampton Campus. This includes Foundation degrees and HNC/D where studied full time, and based at a University Campus. To qualify for the Travel Fund, which is only provided in the first year of study, students must be fully enrolled by the end of October.  Eligible students will receive the fund details at the point of enrolment, through e:Vision.

Exclusions: 

Students who have previously enrolled at the University of Wolverhampton will not be eligible.

International and EU Students will not be eligible to receive the travel award. Students at partner colleges or other locations that are not a University Campus are not eligible for the travel award.

Alternatives: 

Students who are eligible for the travel award can choose, as an alternative, either to have £250 deducted from their University of Wolverhampton-operated Halls of Residence accommodation fees; £250 of printer credit for use on a University campus only, is non-refundable and will last for the life of the current course; or, if you are eligible but do not wish to receive the travel fund then you can donate this (starter value only) to the University Hardship Fund for the benefit of other students.  

The travel fund product only operates within the West Midlands Regional Travel Network (and Telford) – and is currently valid for travel on buses, trains and trams. 

All students can apply to the Dennis Turner Opportunity Fund for support if experiencing genuine financial hardship: www.wlv.ac.uk/fund