I've not received my funding yet, what do I do!

If you’ve received your notification letter and completed your enrolment, but have still not received any money, your funding should be released shortly so keep an eye on your bank account.

Make sure that you have completed all of the enrolment tasks as this may delay receipt of your funding.

If you have not received your notification letter

Have you checked your Student Finance Account on the www.gov.uk/studentfinance website to make sure you’ve supplied all the evidence required?

We advise you to print off the Student Account Summary page, should you need to show the University proof of application.

Some common problems

Did you supply your National Insurance number?

Student Finance check with the DWP to ensure you have provided the correct national Insurance number.  They do not do this until your application has been approved and you have signed and returned your declaration form.  

Please note: this normally takes a week (Wednesday to Wednesday) so pleas ensure you return any evidence and the declaration form in plenty of time.

Did you provide your passport, a certified copy of it or passport number?

If you do not have a passport contact Student Finance England for advice

Did you send your evidence by Recorded Delivery?

Have you checked the Track and Trace facility on the Royal Mail website:www.royalmail.com  to see if it has been delivered?

Was your evidence sent within the last couple of weeks?

If so, your evidence may have been received but your student finance account may not have been updated to show this yet. Allow a couple of weeks before checking again.

Have you received, signed and returned your student declaration form?

This is sent to you when your assessment has been completed but no money will be released until this has been received and procesed by Student Finance.

What is my Student Support Number?

If at any point you are asked for your Student Support Number in relation to your funding then you can either look it up on your notification of entitlement letter or ring Student Finance and ask for it over the phone.

It normally begins with a series of 4 letters (usually SFDU but not always) followed by 8 numbers and then 1 final letter.

With Student Finance you have a Customer Reference number and with us a 7-digit student number each of which identify you to that organisation.  The Student Support Number is a linked identifier between Student Finance and us.

Student Finance have said the University needs to send confirmation of registration?

This means we need to confirm electronically whether or not you have fully enrolled on a course here at Wolverhampton.  It normally happens automatically but can sometimes take longer depending on when your finance was completely processed.

If you have been told by Student Finance that everything is ready except for this (and they have already received and processed your declaration form) you simply log a helpdesk call vai the help and contacts tab of your e:Vision and request we send a confirmation off.  Please have your student support number handy and add into the call.

How do I contact Student Finance?

Telephone - 0300 100 0607.

Opening hours -

Monday to Friday, 8.00 am to 8.00 pm
Saturday and Sunday, 9.00 am to 5.30 pm
.

Minicom -0845 604 44 34 (you must have access to a minicom device in order to use this service).

EU Student Finance Team: 0141 243 3570

If you need further advice

Contact the Students’ Union Advice & Support Centre on

Alternatively, contact Funding Support on:

Useful links