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Coronavirus

Frequently Asked Questions

Last updated: Friday, 27 March 2020

General

The University continues to closely monitor the national situation regarding Coronavirus and regular meetings have been taking place over the last month to plan potential responses. We are in touch with other universities to ensure we are all sharing best practice and liaising with our local councils and public health regarding situations at a local level.

 

A Planning Team is now meeting daily and will coordinate the University’s response as the situation develops. Its priorities are to protect the health of members of the University community and plan how to reduce disruption to learning outcomes for our students. 

 

In the first instance, staff and students with any queries should visit the University’s dedicated webpage: www.wlv.ac.uk/coronavirus and these Frequently Asked Questions. There are sections providing advice for staff and students, as well as prevention, travel advice and general information.

 

The University would also encourage all staff and students to remember to treat all members of our community with respect and understanding. 

The risk to the UK has been raised to high.

The most up to date information on risk levels is included on the Government advice page.

 

 

The NHS has a dedicated page containing the most up to date guidance on symptoms, avoidance and steps to take if you suspect you might have coronavirus.

Staff are advised to ring their line manager to report sickness absence as early as possible.

Managers should ensure they are accurately recording any reports of absence as appropriate. Guidance for managers is available from HR and in the staff FAQs sections of this page.

 

If you are a student with symptoms, you should:

  • not attend the University for classes, exams, hand in assessments or any other reason
  • please let the University know by logging your call  through e:Vision.  A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible.

 

If you are an international student on a Tier IV visa and you are self-isolating or have the symptoms above, you must not attend the University to have your attendance card signed. Please contact your Faculty Student Services on the number above and they will contact our UKVI support team to let them know.

Large scale events are not currently taking place at the University and students and staff are being advised to observe the latest government advice around social distancing

 

Following the Prime Minister’s announcement on Monday 23 March regarding social movement and travel, the bus timetable is suspended until further notice. We will update students and staff when the situation changes.

 

Advice for students

Following the Prime Minister’s briefing at 5pm on Monday 16 March, the University of Wolverhampton has postponed face-to-face teaching from 18 March 2020.

We will keep students up to date in terms of further developments and when we will be returning to normal operations through the University’s social media channels, Canvas and the University website: www.wlv.ac.uk/coronavirus and the current student news pages: https://www.wlv.ac.uk/current-students/news/ These are regularly updated with news and advice for students.

 

 

 

Assessment Impacted by COVID-19: Student FAQs

The COVID-19 pandemic remains a dynamic and fast moving situation, therefore the University will make decisions about student teaching and assessment in this context.

  1. How do I submit my assessment?

    You will need to submit your work via Canvas. Within the relevant module, you will see a portal for each required piece of assessment. The portal will be marked up with a star and the words ‘OFFICIAL UNIVERSITY ASSESSMENT’. In a small number of cases we may have to use alternative methods of submission, and you will be advised of this through your Canvas module pages.

  2. When do I need to submit my assessment by?

    You should submit your assessment as soon as it is complete and by the original deadline given to you. You will only be able to submit your assessment once – after you submit it, you will not be able to make changes to it.

    The University has agreed to extend all deadlines for all assessment types (including dissertations), by two weeks. This includes both first attempt and resit dates from March 2020 until the start of the next academic year (September 2020). You do not need to apply for this extension and it will automatically be included in the deadline shown within the Canvas portal. Remember however to submit to the original deadline wherever possible.

  3. When will the 2 week extension be applied?

    The two week extension has automatically been added and is already reflected in the deadline date shown on Canvas. You will see this extended deadline with the official university submission portal which will be marked up with a gold star. Again, you do not need to apply for this extension.

  4. Can I get a further extension?

    Students who have extenuating circumstances can request a further extension on top of the extended deadline shown on Canvas for all assessments. Students should request the further extension using the task in e:vision. Documentary supporting evidence is not required.

  5. Will I still get my student support and wellbeing extension?

    Yes. If you normally get a student support and wellbeing extension then the week extension you get on each assessment component will still apply, and is reflected in the deadline date you see on Canvas.

  6. Do sliding penalties for late submissions still apply?

    No they do not. The University has taken the decision to replace the ability to submit late with an automatic two week extension to all deadlines.

  7. What do I do if I am unwell and therefore cannot complete an assessment?

    If you are unwell, and as a consequence cannot meet the published assessment deadlines (even with a further extension), then you should not submit your work. Instead you should complete an extenuating circumstances request via the task in e:vision.

  8. What shall I do if I do not have access to IT equipment in order to complete assessment?

    If you need access to specialist IT equipment or software to complete your assessment, please consult the Canvas topic for your module for advice.

    If you can access the materials to study, for example via a mobile device, but cannot type up your assessment, please write your assessment by hand and submit a photograph of this to the submission portal. You will not be penalised for handwriting an assessment. For larger assessments, such as dissertations and projects, this might not be practical, and therefore you are advised to submit an extenuating circumstances claim.

    Please contact your module tutor if, when you are writing your assessment, you have concerns about whether you have had access to enough information.

    Where access to subject-specialist software is required, please liaise with your School technician who can, where possible, arrange for a remote download or suggest a suitable online alternative. We realise that running this software is dependent on your access to suitable hardware (e.g. laptop), so please speak to your subject leader if you are experiencing difficulties.

  9. Do I need to provide evidence in order to be granted extenuating circumstances or an extension?

    No you do not. The University recognises the difficulties in obtaining supporting evidence at this time, and nor would we wish to place additional burden on health services. Therefore, those students impacted by COVID-19 (be that due to IT access or being ill) will be asked to complete the relevant form on e:Vision and such requests will be processed on the basis of trust.

  10. I have extenuating circumstances and therefore will not be submitting an assessment in the coming month, when will I be assessed?

    Where you are unable to submit work due to the COVID-19 pandemic, there may be further opportunities to do so ahead of the next academic year.

  11. How many modules do I need to pass in order progress onto the next level?

    Your progression to the next level of study will be determined in line with our existing regulations (i.e. students are required to have passed 80 credits).  It is therefore important that you do your utmost to engage as fully as you are able to with the remainder of your teaching, learning and assessment.

    For some programmes (for example, those involving performance or practice-based assessments) decisions on progression may necessarily need to be based on alternative criteria. If your programme is one of these then we will provide further information in the future.

  12. What if my assessment type is not something that can be submitted online, e.g. a practical or an exam?

    Wherever possible your module tutor is working to establish alternative forms of assessment that can be submitted online through Canvas. Where alternative forms of assessment are not possible, for example because an examination or practical needs to take place as part of the course accreditation, then arrangements will be made for you to sit this assessment before the next academic year, or alternative arrangements will be put in place. 

  13. Due to having extenuating circumstances or being required to resit assessment, I was expected to submit during the Easter assessment period. Do I still have to?

    The Easter assessment period will go ahead as planned with two weeks added to the deadlines; however, if you are not able to submit your work within that period, you can do so in July instead and without penalty. If you previously had extenuating circumstances and Easter was to be your first submission, then you may defer submission until July. This will still be your first submission and you will not have your mark capped.

  14. How will my award and classification be impacted?

    We are committed to ensuring you graduate on time with your award, and as such we are currently working through how we manage this on a programme by programme basis. Normally your degree classification is based on credits achieved through your modules; however, we recognise that in some cases we will not be able to assess individual modules, therefore calculations may need to be adjusted.

We are working with our placement providers to ensure that students will not be adversely affected in your studies if the placement is postponed, cancelled or you are unable to attend.

If whichever organisation you are working at cancels the placement, please let us the University know by logging your call through e:Vision.  A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

Your learning outcomes will not be adversely affected by this.

If you need medical assistance or are unsure whether you need to self-isolate, please contact NHS online or by telephoning 111. Do not attend a GP surgery.

The Home Office have now confirmed that attending remotely will temporarily be acceptable under Tier 4. As the university has postponed all face to face teaching, you will need to demonstrate your attendance in the following ways:

  • Undergraduate and Postgraduate taught students must engage with their studies through Canvas, including submitting any assignments. You must access course materials at least once per week during term time.
  • Postgraduate Research students will still need to meet with their supervisory teams at least once a month, but this can now be through telephone, video-call, or email. Your supervisor will still log these meetings.

The government has released a statement confirming people in this position will be able to extend their visas until 31st May 2020. Please contact visa-enquiries@wlv.ac.uk for more guidance on how to do this.

Library online resources

 Whilst the libraries may be closed, there is a still a wealth of online resources and support available for students. 

In Canvas:

  • Your reading list will link you directly to the recommended resources for your module. 
  • The Skills for Learning Canvas course provides lots of resources and online workshops to help develop your academic study skills such as finding information, academic writing, and referencing. 

On the Library webpages go to the Subject Resources section to access a wide range of electron resources including:  

 

  • LibrarySearch  search tool to find ebooks, journals and other digital resources 
  • Databases, where you can find journal articles, reports and other materials specific to your subject. If you don’t know which databases to use, don’t worry, just go to the Subject Page and select your course.
  • BrowZine journal library where you can follow your favourite e-journals and build your own library. Get the app for mobile devices. 

Log in to e-resources with your University username (student ID) and IT account password.

Support

For assistance with any library or academic skills related queries use Assist online Chat, available 24/7, or you can email library@wlv.ac.uk for general enquiries or skills@wlv.ac.uk for skills support. 

 

Other useful links

Get the MyWLV app to access all the services you need, at: www.wlv.ac.uk/its/mywlv/

Current students homepage: www.wlv.ac.uk/current-students/

Digital Services (formerly IT Services) website: www.wlv.ac.uk/its/ for software and learning off campus  advice and support. 

e:Visions: https://smsweb.wlv.ac.uk/ 

 

If you are an international student and you wish to return home and are able to do so, the University will endeavour to put in place support and resources to ensure that that your studies will not be adversely affected.

Anyone considering this please let the University know by logging your call  through e:Vision.  A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

 

 

You should not come onto campus and you should follow the government's current advice about social distancing.

The University will endeavour to put in place support and resources to ensure that that your studies will not be adversely affected. There is information about online assessments and deadlines available.

If you have a query please log your call  through e:Vision - A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

 

Assessment Impacted by COVID-19: Student FAQs

The COVID-19 pandemic remains a dynamic and fast moving situation, therefore the University will make decisions about student teaching and assessment in this context.

  1. How do I submit my assessment?

    You will need to submit your work via Canvas. Within the relevant module, you will see a portal for each required piece of assessment. The portal will be marked up with a star and the words ‘OFFICIAL UNIVERSITY ASSESSMENT’. In a small number of cases we may have to use alternative methods of submission, and you will be advised of this through your Canvas module pages.

  2. When do I need to submit my assessment by?

    You should submit your assessment as soon as it is complete and by the original deadline given to you. You will only be able to submit your assessment once – after you submit it, you will not be able to make changes to it.

    The University has agreed to extend all deadlines for all assessment types (including dissertations), by two weeks. This includes both first attempt and resit dates from March 2020 until the start of the next academic year (September 2020). You do not need to apply for this extension and it will automatically be included in the deadline shown within the Canvas portal. Remember however to submit to the original deadline wherever possible.

  3. When will the 2 week extension be applied?

    The two week extension has automatically been added and is already reflected in the deadline date shown on Canvas. You will see this extended deadline with the official university submission portal which will be marked up with a gold star. Again, you do not need to apply for this extension.

  4. Can I get a further extension?

    Students who have extenuating circumstances can request a further extension on top of the extended deadline shown on Canvas for all assessments. Students should request the further extension using the task in e:vision. Documentary supporting evidence is not required.

  5. Will I still get my student support and wellbeing extension?

    Yes. If you normally get a student support and wellbeing extension then the week extension you get on each assessment component will still apply, and is reflected in the deadline date you see on Canvas.

  6. Do sliding penalties for late submissions still apply?

    No they do not. The University has taken the decision to replace the ability to submit late with an automatic two week extension to all deadlines.

  7. What do I do if I am unwell and therefore cannot complete an assessment?

    If you are unwell, and as a consequence cannot meet the published assessment deadlines (even with a further extension), then you should not submit your work. Instead you should complete an extenuating circumstances request via the task in e:vision.

  8. What shall I do if I do not have access to IT equipment in order to complete assessment?

    If you need access to specialist IT equipment or software to complete your assessment, please consult the Canvas topic for your module for advice.

    If you can access the materials to study, for example via a mobile device, but cannot type up your assessment, please write your assessment by hand and submit a photograph of this to the submission portal. You will not be penalised for handwriting an assessment. For larger assessments, such as dissertations and projects, this might not be practical, and therefore you are advised to submit an extenuating circumstances claim.

    Please contact your module tutor if, when you are writing your assessment, you have concerns about whether you have had access to enough information.

    Where access to subject-specialist software is required, please liaise with your School technician who can, where possible, arrange for a remote download or suggest a suitable online alternative. We realise that running this software is dependent on your access to suitable hardware (e.g. laptop), so please speak to your subject leader if you are experiencing difficulties.

  9. Do I need to provide evidence in order to be granted extenuating circumstances or an extension?

    No you do not. The University recognises the difficulties in obtaining supporting evidence at this time, and nor would we wish to place additional burden on health services. Therefore, those students impacted by COVID-19 (be that due to IT access or being ill) will be asked to complete the relevant form on e:Vision and such requests will be processed on the basis of trust.

  10. I have extenuating circumstances and therefore will not be submitting an assessment in the coming month, when will I be assessed?

    Where you are unable to submit work due to the COVID-19 pandemic, there may be further opportunities to do so ahead of the next academic year.

  11. How many modules do I need to pass in order progress onto the next level?

    Your progression to the next level of study will be determined in line with our existing regulations (i.e. students are required to have passed 80 credits).  It is therefore important that you do your utmost to engage as fully as you are able to with the remainder of your teaching, learning and assessment.

    For some programmes (for example, those involving performance or practice-based assessments) decisions on progression may necessarily need to be based on alternative criteria. If your programme is one of these then we will provide further information in the future.

  12. What if my assessment type is not something that can be submitted online, e.g. a practical or an exam?

    Wherever possible your module tutor is working to establish alternative forms of assessment that can be submitted online through Canvas. Where alternative forms of assessment are not possible, for example because an examination or practical needs to take place as part of the course accreditation, then arrangements will be made for you to sit this assessment before the next academic year, or alternative arrangements will be put in place. 

  13. Due to having extenuating circumstances or being required to resit assessment, I was expected to submit during the Easter assessment period. Do I still have to?

    The Easter assessment period will go ahead as planned with two weeks added to the deadlines; however, if you are not able to submit your work within that period, you can do so in July instead and without penalty. If you previously had extenuating circumstances and Easter was to be your first submission, then you may defer submission until July. This will still be your first submission and you will not have your mark capped.

  14. How will my award and classification be impacted?

    We are committed to ensuring you graduate on time with your award, and as such we are currently working through how we manage this on a programme by programme basis. Normally your degree classification is based on credits achieved through your modules; however, we recognise that in some cases we will not be able to assess individual modules, therefore calculations may need to be adjusted.

 

The University is closed until further notice and you should not come to campus

If you have special requirements to complete assessments, please let the University know by logging your call  through e:Vision.  A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

 

 

 

The University has received the below message from the Council of Deans of Health to share with healthcare students:

“The current Coronavirus (COVID-19) outbreak presents a significant challenge for the entire world. We understand that this is a time of worry for all concerned. The situation is changing rapidly and all students are urged to continue to follow public health advice.

"The health and social care sector is expected to come under unprecedented pressure in the coming months. As healthcare students you all have skills which could be useful during this time. We do not yet know how students will be asked to contribute or how education programmes and placements will be affected.

"We hope to have more information very soon. You should expect most healthcare students to see changes to placement experiences and university-based education. We know that you are likely to be asked to help in some way over the next few months. As a university, we will do everything we can to support health and social care and we know that many of you will want to do the same. We will not however lose our focus on student support. We urge you to continue to come to us with your concerns. Further updates will follow soon.”

Your approved Provider (such as Randstad, Clarion etc) will continue supporting your needs. Please refer to the advice and information they have posted on their web pages.

The country, and whole world, is in an unprecedented situation. We hope that will be returning to on-campus teaching and learning soon but we have to wait for Government/Health Authority advice before we can do so. Please keep an eye on the regular communications from the University in this regard and stay safe in the meantime.

 

The situation with regard to our scheduled graduation ceremonies in September 2020 is uncertain. However, we recognise the importance of graduation for our students and can confirm that if we are unable to hold our September ceremonies, we will graduate our students as soon as possible after that in an appropriate way. If your graduation ceremony is delayed and you have completed your course, you will still be sent your certificate.

Library Advice

For Students

You can contact the Library in a number of ways including live chat (ASSIST), e-mail (library@wlv.ac.uk) or by social media. See our Library Contact us page for more details.  

We’ve got extra staff answering live chat enquiries, so please try that method if you’re struggling to get through to us via other routes.

Yes, our staff will continue to support you even though the libraries are closed.

We offer a number of options including email and online teaching through Canvas. For further information, check our website www.wlv.ac.uk/skills or email Skills@wlv.ac.uk with a brief outline of your support needs and we will get back in touch with options available.

Yes, we will be offering these as virtual workshops using Canvas. For further details check our web site at www.wlv.ac.uk/skills.

Following the Prime Minister’s announcement of social restrictions, the University has announced the closure of all campus libraries until further notice to protect the health and wellbeing of students and staff. This is in effect from the evening of Monday 23 March 2020.

This means you will no longer be able to borrow printed books, but you can keep hold of the books you already have on loan. They will be automatically renewed, with no fines. 

Please check the library webpage for updates and use the contact us link for up to date information.

Access to e-books and online resources will continue as normal.

Following the Prime Minister’s announcement of social restrictions, the University has announced the closure of all campus libraries until further notice to protect the health and wellbeing of students and staff. This is in effect from the evening of Monday 23 March 2020.

Library books will be automatically renewed and there will be no fines or recalls until our services return to normal. We will notify all students and staff when they can start to return their books.

No, books will automatically renew and we are currently suspending recalls of items on loan. You will not have to return anything at the moment and you will not be charged.

You can search across some online resources through LibrarySearch.   

You will find a list of online databases where you can search for journal articles, reports and other materials specific to your subject by finding your subject on the database page.

Your reading lists can still be accessed via your Canvas topics.

You will need your University username and password to log on to these resources.

In the first instance, we recommend that you contact us by ASSIST online chat. Further details on our contact us page.

Yes, we will continue to provide you with digitised chapters and journal articles if they are not available online via LibrarySearch.  However, we will not be able to get print books or copies of theses (print or digitised). Requests for inter-library loans can now be made online. Further details.

Advice for staff

Staff who wish to cancel annual leave which has already been booked, may do so using the Agresso absence notification procedure.  Staff wishing to cancel annual leave must do so as soon as possible to assist with workload planning.  We encourage all staff to use their annual leave allowance using the normal approval procedures.  Please be aware that staff may carry over a maximum of 5 days annual leave from one leave year to the next.

To cover business critical activities, and as a last resort, you can ask staff to cancel annual leave, but bear in mind that people who have booked and paid for a holiday may not be compensated by their insurance.  

In order to cancel leave, you must give as many days’ notice as the length of the leave (e.g. 2 weeks’ notice to cancel a 2 week holiday). 

Staff must take a minimum of 28 days leave per year under the Working Time Regulations. Departments should not ask staff to cancel leave if that leaves less than 28 days to take during the remainder of the leave year. 

Where staff are exceptionally required to cancel annual leave, they should not be left out of pocket as a result. 

When you ring in to report your self-isolation to your manager, you should discuss with them your ability to work from home and agree how this will be managed, including contact arrangements. The University encourages managers to be flexible in their consideration for home working in this situation. If home working is agreed, the line manager should record this in Agresso.

Where home working is not feasible, the University will allow special paid leave for seven days of any absence for self-isolation reasons (if you live alone) which should be recorded as such in Agresso. If you are in a family or shared living situation and need to self-isolate, special paid leave will be for fourteen days, as per the Government’s recommendations on isolation for those living with others.

Should you begin to feel unwell and exhibit symptoms of COVID-19, you should follow the government’s advice and alert your manager to the change in your health, in line with the sickness reporting procedures.

It is recognised that many colleagues will need to work flexibly around family commitments at this difficult time in order to ensure that their family members who are self-isolating for a prolonged period have the support they need to remain safe and well in their homes. If staff are working from home then managers are encouraged to discuss and agree plans for flexibility to assist with any issues of this kind. If staff are working on University premises (whether they are continuing with their normal roles or have been assigned to duties to support other teams) then the same applies. This may include but is not limited to:

  • Flexibility on start/finish times
  • Flexibility on timing of lunch breaks

Staff should observe the guidance from Public Health England on how best to carry out any tasks such as providing assistance with shopping, fetching medication etc for people in self-isolation.

If you are working from home then you should be in regular contact with your manager who should be able to assess your performance on this basis. As such any probationary processes should be observed as they normally would be if you were in the office. If you are not able to work because your role is not feasible for home working or you are not at work for a prolonged period due to other circumstances, then the probationary period will need to be extended for an appropriate period of time to ensure that the correct period of assessment can be applied. If managers need further advice on this please contact HR.

The College of Learning and Teaching has updated the staff Help and Guidance Page in Canvas.  This enhanced advice for staff preparing for the potential impact of Covid-19 gives advice on using Canvas, Panopto and Big Blue Button.

 

The advice is available here: https://canvas.wlv.ac.uk/courses/10325/pages/preparations-for-covid-19.

The Business Continuity Planning process identifies which ‘activity’ is business critical, and without which the university would be unable to function. Out of this planning activity a Business Continuity Plan (BCP) is developed for each faculty or service.

 

This BCP is based on the level of exposure to business disruption likely to be caused by COVID-19, and is likely to vary across the institution.  This is likely to be a dynamic plan and is likely to change in line with advice received by the university.

 

The BCP identifies the basic infrastructure needed to be able to deliver services, and this will include details of the roles that will be critical (and therefore need to covered), and will also illustrate the minimum cover required to deliver this critical activity.

You must telephone your line manager at the earliest opportunity. If they are not available, make arrangements to speak to another manager in your department as per the usual procedures for sickness reporting. Email contact and text messaging is not appropriate / acceptable.

What should I say to my manager when I call in? Tell them the facts as you would usually do if reporting in sick; tell them if you have any symptoms or not. Your manager will ask you who else you have come into close contact with at work in order that we can ascertain what advice, if any, needs to be given to colleagues

In some cases where there are not enough employees available to undertake the critical activity, the University will need to look at whether staff from other areas and roles, who are not holding such critical roles to be deployed into these roles. 

 

This does not de-value the work that staff are undertaking, but does allow some flexibility to ensure the critical business continues.

 

When looking at deploying staff elsewhere, a number of factors will be looked at such as;

  • Skills, knowledge, experience
  • Current grade/salary and status
  • Location
  • IT accessibility

 

Regular meetings will be held to assess possible redeployment, and advice taken from Human Resources colleagues will be taken where necessary.

The University understands that some staff may have concerns about their own health or indeed the health of those in their immediate family / domiciliary grouping, especially if the staff member / family member has underlying health conditions which may increase their risk in relation to respiratory illnesses like COVID-19.

 

You may have had guidance from your GP/specialist about how best to manage a health condition and this should be taken into account.

 

If you are worried please speak with your line manager about how best to manage the situation; they can carry out a dynamic risk assessment with you with support from your HRBP or HR Adviser to look at how any risk can be mitigated, where and if possible. 

 

It may be that the most appropriate way to mitigate risk is for staff affected in this way to work from home, however managers will need to consider this in the context of the wider needs of the team and the work to be done.

 

Staff are advised to follow best practice about reducing the risk of infection which can be found on the www.wlv.ac.uk/coronavirus page.

The University is in dialogue with suppliers of temporary and agency staff to ensure that as far as possible work can still continue, perhaps through remote working arrangements or other appropriate methods.

 

Please discuss specifics with your agency contact / line manager.

You should adhere to the advice given by HM Government and remain at home. If you are well and able to work from home, this should continue for the period of self-isolation / social distancing. Should you be unable to work from home because this is not feasible for your role, you will be considered to be on special paid leave for the period. If at any point you become ill during this period, you should report in sick as per the usual reporting procedures and your manager will record the absence accordingly in Agresso. If you remain ill up to the last four weeks before your expected week of childbirth, your maternity leave would start at that point.

If a member of staff or a student has been confirmed as having the virus and they have been attending work/study on campus, their work area and a 2 metre perimeter around that site will be cordoned off immediately. 

 

A deep clean will follow to mitigate the risk of further infection. Estates and Facilities staff will of course be provided with the relevant PPE to support them in carrying out this task.

Anyone undertaking tasks on University premises will be supported to do so with appropriate personal protective equipment (PPE) if the tasks require it, for example, cleaning tasks. Risk assessments, where appropriate, will also be carried out by line managers in conjunction with colleagues. 

If anyone has concerns about undertaking any tasks of this nature they should speak with their immediate line manager for further advice and guidance.

Lone working guidance is available from the Health and Safety intranet site - https://www.wlv.ac.uk/staff/media/departments/health-and-safety/documents/GN-Managing_Personal_Safety_Risks_at_Work-Updated_Feb-2019.pdf

Managers should ensure their staff who are lone working are aware of this and they themselves should be appraised of the contents, ensuring that they have applied the principles therein to anyone who is now in a lone working situation.

All staff and managers are again reminded to follow the NHS guidance on staying safe during this time; particularly in terms of hand hygiene.

Ultimately if you have had leave booked and approved it is your decision as to whether or not to travel and you should consult your tour operator / insurer for further advice, as many flight operators have cancelled flights to these areas.

 

The University is recommending that staff adhere to the guidance issued by the FCO on worldwide travel, please see their website for more details .

 

If a staff member knowingly puts themselves in harm’s way consideration may be given to withholding permission to have paid special leave if required to self-isolate upon their return, depending on the advice in force from PHE at the time of their return.

Advice for staff (continued)

Assessment impacted by COVID-19: Staff FAQs

  1. Do I need to do anything with assessment that is already set-up on Canvas?

    Assessment that was already set-up to be submitted online through Canvas (this accounts for the overwhelming majority) should be unaffected with no further action required. However, if you are yet to add an assessment brief to the automatically created portals in Canvas then you should do so as soon as possible.

    For those assessments which were set to be submitted online, but for which the brief is no longer appropriate in the context of online teaching, then an alternative brief should be established where possible.

    Remember that the portals are automatically created and published.

  2. What do I need to do with offline assessment?

    Where possible, all offline assessment will be converted to online assessment. That is to say Registry will create a portal in Canvas for offline assessment to be submitted into. Once created, module leaders will need to establish an alternative assessment brief that is compatible with online teaching and submission.

    It is important to note, that the existing offline assessment type e.g. EXAM, PRACTICAL etc. will be used in the title of the portals created in Canvas. There is no easy way of changing this. Simply add the changed assessment brief into the portal and we will let students know that they should read the brief and not the portal title to gain an understanding of the type of assessment.

  3. What if the offline assessment has to be delivered offline?

    There will be some assessment components (often due to PSRB restrictions) that are required to be delivered offline e.g. an exam that has to take place or a piece of practical. Registry are working with your faculty staff to identify these assessments. Where identified, Canvas portals will not be created for these components, instead students will be given an opportunity to sit the assessment in either July 2020 or September 2020. In some exceptional cases we may be able to pass students on modules based on work to date where no reasonable alternative exists.

    Where PSRB requirements remain in place that prevent alternative assessment or progression rules being applied, then these will take precedent, and further information will be provided in due course.

  4. Do I need to get approval for changing assessment briefs?

    We are managing approval of these temporary changes through Dean’s Advisory Guidance (DAG). Such changes will not be taken forward into future academic years. However, registry and your faculty staff will keep a record of the temporary changes through the template that has recently be shared.

  5. What do I do about setting the deadline dates for these assessments?

    Registry are working with faculty staff to update blank deadline dates for what were formerly offline assessments, and these will be used for the online Canvas portals. For assessment that was previously an exam (and therefore didn’t have a deadline date) that you have now converted to an alternative form of assessment, this will be defaulted to 19 May 2020 at 14.00.  An e:vision helpdesk call should be submitted where the default deadline needs to be changed.

  6. How does the university-wide two week extension work?

    The University have agreed that all assessment components (including dissertations) are to be given a two week extension. This extension will be applied centrally by Registry, and therefore the deadline students see in their Canvas assessment portal includes the 2 weeks. The extension will be applied to both first attempt and resit dates from March 2020 until the start of the next academic year.

  7. Are there other extensions available to students?

    Yes, students who have the automatic one week extension, owing to Student Support and Wellbeing reasons, will still get this. The deadline they can see in the Canvas portal will therefore reflect the additional two weeks plus their automatic 1 week extension.

    Students (regardless of whether they have a SSW extension) can also request an exceptional additional week long extension. They do this through e:Vision and it will be approved by faculty staff in communication with yourself. This additional week extension request will be processed on a trust basis as opposed to an evidence base therefore it is not expected that evidence is attached to the request.

  8. When can I start marking the work and do I have to turn it around within 20 days?

    You can begin marking as soon as you receive the work – student shave been instructed that they can only submit once and thereafter cannot make changes to their work. The mark turnaround would be counted from the deadline (which includes the automatic 2 week extension) therefore the additional 2 weeks would not eat into the marking window. However, nevertheless, the university have communicated to students just that we will endeavour to provide timely marks and feedback where possible.

  9. What if I have students without online access?

    As a university we are trying to identify students who do not have online access and/or appropriate IT equipment. In doing so, we may need to work with you on each individual case in order to establish how we manage and support assessment for such students. In such scenarios you should refer to the ‘Guidance to staff on IT queries from students’ document.   

  10. Are students still able to choose to submit late and receive a deduction to their mark?

    No they are not. The university has taken the decision to postpone implementing the extension policy (whereby students could choose to submit up to a week late with penalty) to the 2020/21 academic year.

.

Prevention

How to avoid catching or spreading coronavirus

Do

  • wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work

  • use hand sanitiser gel if soap and water are not available

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately and wash your hands afterwards

  • try to avoid close contact with people who are unwell

Don't

  • do not touch your eyes, nose or mouth if your hands are not clean

Coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

Students

Students with underlying health conditions, or those who care for family members with an underlying health condition, may be in a position where they are no longer able to attend university in person.  The University will endeavour to put in place support and resources to ensure that that your studies will not be adversely affected.   

If you have a query please log your call  through e:Vision - A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

 

Staff 

 

The University understands that some staff may have concerns about their own health or indeed the health of those in their immediate family / domiciliary grouping, especially if the staff member / family member has underlying health conditions which may increase their risk in relation to respiratory illnesses like COVID-19.

 

You may have had guidance from your GP/specialist about how best to manage a health condition and this should be taken into account.

 

If you are worried please speak with your line manager about how best to manage the situation; they can carry out a dynamic risk assessment with you with support from your HRBP or HR Adviser to look at how any risk can be mitigated, where and if possible. 

 

It may be that the most appropriate way to mitigate risk is for staff affected in this way to work from home, however managers will need to consider this in the context of the wider needs of the team and the work to be done.

 

Staff are advised to follow best practice about reducing the risk of infection which can be found on the www.wlv.ac.uk/coronavirus page.

There is little evidence of widespread benefit for members of the public, however face masks do play a very important role in places like hospitals.

 

Of greater importance for the general population is good hand hygiene, which should be practised by all, regardless of symptoms or the lack of them. Another effective risk control measures is the use of paper tissues, when combined with prompt disposal and hand-washing.

How to avoid catching or spreading coronavirus

Do

  • wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work

  • use hand sanitiser gel if soap and water are not available

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately and wash your hands afterwards

  • try to avoid close contact with people who are unwell

Don't

  • do not touch your eyes, nose or mouth if your hands are not clean

The University is following Public Health England advice which is below:

DO:

  • wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work

  • use hand sanitiser gel if soap and water are not available

More information is available: https://www.nhs.uk/conditions/coronavirus-covid-19/

Travel advice

The University has decided to stop international travel until further notice. 

If you are travelling anywhere in the world, you should check the Foreign and Commonwealth Office country information for the latest advice. The latest World Health Organisation situation report also has information about where cases of coronavirus have been confirmed. You should also be familiar with the list of areas to which PHE self-isolation guidance applies. 

 

If you are an international student and you wish to return home and are able to do so, the University will endeavour to put in place support and resources to ensure that that your studies will not be adversely affected.

 

Anyone considering this please let the University know by logging your call  through e:Vision.  A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

 

 

The PHE advice is that anyone who has been in Category 1 areas should isolate themselves, whether or not they are showing symptoms of the virus. On that basis, you should not receive visitors from these areas. 

 

If your visitors are from Category 2 areas they would need to self-isolate for 14 days if they developed symptoms. Please make them aware of the PHE guidance as part of their induction or welcome process. 

Ultimately if you have had leave booked and approved it is your decision as to whether or not to travel and you should consult your tour operator / insurer for further advice, as many flight operators have cancelled flights to these areas. The University is recommending that staff adhere to the guidance issued by the FCO on worldwide travel, please see their website for more details.

 

If a staff member knowingly puts themselves in harm’s way consideration may be given to withholding permission to have paid special leave if required to self-isolate upon their return, depending on the advice in force from PHE at the time of their return.

Please seek advice on circumstances of this nature from Aisla Nicholls, Deputy Director of HR (A.Nicholls4@wlv.ac.uk)

Applicants

We are doing everything we can to limit any impact recent events may have on applicants to study at the University of Wolverhampton.

Our Admissions teams are working hard to process all applications and provide decisions as soon as possible. Please acknowledge that the speed of our decision making may be slightly slower than normal, as we balance the wellbeing and support of our staff, with the level of applications and enquiries we typically receive at this time of the year.

If any of these details change, we will communicate directly with all relevant applicants and stakeholders.

Yes, we will continue to review new applications to the University as normal.

The best way to contact our enquiries team is through our online enquiry form. Our enquiries teams are also available to speak to directly on our Unibuddy staff page.

You can also get in touch via email at enquiries@wlv.ac.uk and our social media channels:

Twitter: @wlv_uni

Instagram: wlvuni

Facebook: universityofwolverhampton

Youtube: University of Wolverhampton

We are receiving a high volume of enquiries into the University. Many of our services are running with reduced teams and we may take slightly longer than normal to respond. We will be in touch as soon as we can.

Following the announcement of the closure of schools in England, Scotland, Wales, and Northern Ireland, and the cancellation of examinations and assessments in England, UCAS, Ofqual, the Department for Education, the Scottish Government, the Office for Students, and examination awarding bodies are working together to ensure that students are not disadvantaged.

The exam regulator, Ofqual, and exam boards will work with teachers to provide calculated grades to students who have had their exams cancelled this summer. This calculated grade will take into account a range of evidence and data including performance on mock exams and previous work undertaken. These grades will be provided to students before the end of July.

We understand that this is an unsettling time for students, and the University of Wolverhampton is committed to ensuring that students are supported and are not disadvantaged by this change. We will keep you informed of any other updates moving forward and remain flexible and responsive in our admissions processes.

We are closely monitoring the situation around university study and will be doing everything we can to support students and limit the impact on their continuation to postgraduate study at the University.

We will continue to update this information as more becomes available, and contact applicants directly where relevant.

All interviews will be undertaken via online platforms or telephone and applicants will receive information prior to their interview. These interviews will still take place on the date and times previously allocated. If any of these details change, applicants will be notified directly by the faculty.

Applicants who have applied for a course that is subject to audition or portfolio will be advised of the process for fulfilling this requirement by the faculty.

We are reviewing these on an ongoing basis as more information becomes available. All applicants will be contacted directly if there is any change to their offer deadline.

UCAS have also announced a 2 week extension to applicants’ deadlines to make decisions on any offers that they have received. UCAS will be communicating with applicants directly regarding this change.

All on campus events for prospective students have been cancelled until Tuesday 14 April. We are running virtual live Q&A events for both our Postgraduate event on Thursday 26 March and our Undergraduate open day on Saturday 28 March.

For more information on these events and to register, please visit our open days pages.

We’re working to deliver online sessions and workshops to support students in finding out more about university courses, university life, how to research university choices, student fees and finance, as well as the opportunity to speak to current students about their experiences.

We acknowledge that recent events will make it harder for students to engage with universities and prepare for life at university and we’re here to help.

We’ll post more information about our events and online materials soon, but why not speak to our current staff on our Unibuddy staff page with any questions you may already have?

Our team is here to help. We’re currently working hard to produce online, digital versions of our materials, workshops and support presentations for you to share with your learners.

We’re also here for one to one conversations through our Unibuddy staff profiles, as are our student ambassadors.

We appreciate that this is a challenging time for teachers and advisors at our schools and colleges, so please do contact us directly at schoolsandcolleges@wlv.ac.uk if you need any further support or would like to be added to our newsletter.

Please see the following joint statement from MillionPlus, Russell Group, GuildHE and the University Alliance:

“We know many students are anxious about what the cancellation of exams and assessments might mean. Our message to students is: we understand and universities are here for you.

Universities are committed to doing all they can to support students and applicants and ensure they can progress to university. This will involve being flexible and responsive in their admissions processes.

We want to reassure students who have applied to university, or are thinking of doing so through clearing, that every effort will be made to ensure they are not disadvantaged in any way by the decision not to go ahead with exams this summer.”

Apprenticeships

The FAQ’s on this webpage will provide you with guidance in relation to your academic studies. All apprentices will now have received details of online tutorials/alternative delivery, skills coach visits where possible will still continue to take place, your skills coach will agree with you the most suitable way of holding this meeting.

The Education Skills Funding Agency have now released further guidance in response to Covid-19, the following link will take you to the latest guidance that has been issued:

https://www.gov.uk/government/publications/coronavirus-covid-19-apprenticeship-programme-response/coronavirus-covid-19-guidance-for-apprentices-employers-training-providers-end-point-assessment-organisations-and-external-quality-assurance-pro

This is a difficult time for apprentices, employers and providers of apprenticeship training, assessment and external assurance. The Government is committed to supporting apprentices and employers continue to build the skills capabilities the country needs now and in the future.

The Education and Skills Funding Agency is responding by taking steps to ensure that wherever possible apprentices can continue and complete their apprenticeship, despite any break they need to take as a result of COVID-19.

We will keep students up to date in terms of further developments and when we will be returning to normal operations through the University’s social media channels, Canvas and the University website: www.wlv.ac.uk/coronavirus and the current student news pages: https://www.wlv.ac.uk/current-students/news/

You should continue to keep your record of off the job hours updated with any online or distance learning that you are undertaking and make sure that you log any virtual sessions that you attend. If you need advice in relation to recording your hours please log a helpdesk call through your e:vision account or you can discuss with your Skills Coach when you both meet to review progress against the apprenticeship. A key benefit to using the Helpdesk call is it’s very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible.

The University has received the below message from the Council of Deans of Health to share with healthcare students:

“The current Coronavirus (COVID-19) outbreak presents a significant challenge for the entire world. We understand that this is a time of worry for all concerned. The situation is changing rapidly and all students are urged to continue to follow public health advice.

"The health and social care sector is expected to come under unprecedented pressure in the coming months. As healthcare students you all have skills which could be useful during this time. We do not yet know how students will be asked to contribute or how education programmes and placements will be affected.

"We hope to have more information very soon. You should expect most healthcare students to see changes to placement experiences and university-based education. We know that you are likely to be asked to help in some way over the next few months. As a university, we will do everything we can to support health and social care and we know that many of you will want to do the same. We will not however lose our focus on student support. We urge you to continue to come to us with your concerns. Further updates will follow soon.”

We understand that you have been preparing during your training period for the End Point Assessment of your Apprenticeship to successfully complete the course.  We are currently working with our End Point Assessment Organisations to get clarity on when these can take place and there has been further guidance issued by the Institute for Apprenticeships and Technical Education. 

https://www.instituteforapprenticeships.org/response-to-covid-19/

As End Point Assessment Organisations are working through alternative assessments we will keep you updated, but we may need to put a ‘pause’ by using a break in learning to allow time for the End Point Assessment to be rescheduled at a time when this can be supported.

The FAQ’s on this webpage will provide you with guidance on the University’s current position and is the main source of information for you and your Apprentices. The University is acting on guidance from Public Health England.

The Education Skills Funding Agency have now released further guidance in response to Covid-19, the following link will take you to the latest guidance that has been issued:

https://www.gov.uk/government/publications/coronavirus-covid-19-apprenticeship-programme-response/coronavirus-covid-19-guidance-for-apprentices-employers-training-providers-end-point-assessment-organisations-and-external-quality-assurance-pro

This is a difficult time for apprentices, employers and providers of apprenticeship training, assessment and external assurance. The Government is committed to supporting apprentices and employers continue to build the skills capabilities the country needs now and in the future.

The Education and Skills Funding Agency is responding by taking steps to ensure that wherever possible apprentices can continue and complete their apprenticeship, despite any break they need to take as a result of COVID-19.

If any of your apprentices are self-isolating or they are unable to participate in any online/alternative delivery of courses please ensure that they notify the university on their first day of absence.

The updated ESFA guidance now allows employers and training providers to initiate a break in learning for their apprentices, please note a break in learning can only be applied where an interruption to learning is greater than 4 weeks. If you need further advice with regard to this please contact your account manager or apprenticeshiphub@wlv.ac.uk

The University has received the below message from the Council of Deans of Health to share with healthcare students:

“The current Coronavirus (COVID-19) outbreak presents a significant challenge for the entire world. We understand that this is a time of worry for all concerned. The situation is changing rapidly and all students are urged to continue to follow public health advice.

"The health and social care sector is expected to come under unprecedented pressure in the coming months. As healthcare students you all have skills which could be useful during this time. We do not yet know how students will be asked to contribute or how education programmes and placements will be affected.

"We hope to have more information very soon. You should expect most healthcare students to see changes to placement experiences and university-based education. We know that you are likely to be asked to help in some way over the next few months. As a university, we will do everything we can to support health and social care and we know that many of you will want to do the same. We will not however lose our focus on student support. We urge you to continue to come to us with your concerns. Further updates will follow soon.”

The FAQ’s on this webpage will provide you with guidance in relation to your academic studies. All apprentices will now have received details of online tutorials/alternative delivery, skills coach visits where possible will still continue to take place, your skills coach will agree with you the most suitable way of holding this meeting.

We will keep students up to date in terms of further developments and when we will be returning to normal operations through the University’s social media channels, Canvas and the University website: www.wlv.ac.uk/coronavirus and the current student news pages: https://www.wlv.ac.uk/current-students/news/

If you are unable to take part in any online tutorials/alternative delivery you should continue to log any short term absences on your first day of absence in the way you normally would with your Faculty. This can be done by logging a helpdesk call through your e: vision account or by phoning your Faculty student services.

In light of the developing situation the University has cancelled all Functional Skills testing that was due to be held in March and April 2020.The University will put further testing dates in place when this is possible.

Whilst testing has been cancelled, you will still be able to access the online learning resources and any webinar sessions that are being held for Functional Skills. Your Functional skills tutor will also be available to support you with your studies and online learning.

The FAQ’s on this webpage will provide you with guidance on the University’s current position and is the main source of information for you and your Apprentices. The University is acting on guidance from Public Health England.

In relation to Apprenticeships, we are currently awaiting guidance from the ESFA as to how this could impact the delivery of Apprenticeship programmes including any breaks in learning and upcoming end point assessments.

If any of your apprentices are self-isolating or they are unable to participate in any online/alternative delivery of courses please ensure that they notify the university on their first day of absence.

Business Advice and Support

The University of Wolverhampton is committed to supporting businesses currently affected by the Covid-19 outbreak, this page provides useful links to partner organisations offering support in the regions served by the University:

 

 

 

The Federation of Small Business has information for small independent traders: https://www.fsb.org.uk/

Further details on the wider support on offer for UK businesses https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses

Research Student FAQs

Frequently asked questions from Postgraduate Research Students (PGR), whether studying towards an MPhil, PhD or Professional Doctorate. If you have any further queries email doctoralcollege@wlv.ac.uk 

Please take a look at the support on offer for all students

PGR pastoral care continues from your Faculty's Research Support Tutors. Their names and contact details are available on Canvas.

The Doctoral College provide a series of resources through the Postgraduate Researcher Development Programme topic in CANVAS.

If you are a student with symptoms, you should:

  • not attend the University for supervision meetings, lab or studio work, workshops, annual progress review, your viva voce , or any other reason
  • please let the University know by logging your call  through e:Vision.  A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible.

If you are an international student on a Tier IV visa and you are self-isolating or have the symptoms above, you must not attend the University for your supervisory meeting. Please contact your Faculty Student Services on the number above and they will contact our UKVI support team to let them know.

The NHS has a dedicated page containing the most up to date guidance on symptoms, avoidance and steps to take if you suspect you might have coronavirus.

Staff are advised to ring their line manager to report sickness absence as early as possible.

Managers should ensure they are accurately recording any reports of absence as appropriate. Guidance for managers is available from HR and in the staff FAQs sections of this page.

If you are an international student and you wish to return home and are able to do so, the University will endeavour to put in place support and resources to ensure that that your studies will not be adversely affected.

Anyone considering this please let the University know by logging your call through e:Vision

A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

You are encouraged to contact your Director of Studies (DoS) to make appropriate arrangements.

The full Postgraduate Researchers’ Development programme has been transferred to delivery through BigBlueButton in the Postgraduate Researchers’ Development Course in Canvas.

Assessment deadlines are automatically being extended for two weeks. See this update for more information.

As per government advice the labs and studios are now closed until further notice. Please contact your supervisory team as a matter of urgency if this affects you.

We will be conducting, wherever possible, online meetings or we will have telephone conversations, including for Tier 4 students. We are talking to UUK and we are waiting for further guidance on this.

Students should discuss this with your Director of Studies (DoS). If your primary data collection involves the NHS you need to follow NHS HRA advice: https://www.hra.nhs.uk/planning-and-improving-research/policies-standards-legislation/covid-19-guidance-sponsors-sites-and-researchers/ 

Where your current situation requires you to step back from your research, a Leave of Absence will be granted, and the period of this Leave of Absence will not count against the maximum Leave of Absence time permissible, which is 24 months.

The Home Office have now confirmed that attending remotely will temporarily be acceptable under Tier 4. As the university has postponed all face to face teaching, you will need to demonstrate your attendance in the following ways:

  • Undergraduate and Postgraduate taught students must engage with their studies through Canvas, including submitting any assignments. You must access course materials at least once per week during term time.

  • Postgraduate Research students will still need to meet with their supervisory teams at least once a month, but this can now be through telephone, video-call, or email. Your supervisor will still log these meetings.

We will conduct these online or postpone when not possible.

These can continue as arranged, but will occur online. Guidance will be available shortly.

The University is committed to supporting its students and we will work with you to review all options available to you to enable you to financially continue your studies.

The University has decided to stop national and international travel until further notice. 

In line with government guidance on avoiding face-to-face contact, research involving human participants should either be delayed until further notice or conducted online where possible.

If you foresee the need for a major change to your research methods and/or design, you will need to seek a new ethics review via your faculty ethics committee.

If your research involves a health or social care setting, you must follow the NHS Health Research Authority Guidance – please see https://www.hra.nhs.uk/planning-and-improving-research/policies-standards-legislation/covid-19-guidance-sponsors-sites-and-researchers/. Please check updates on this site regularly.

 

Further advice

Public Health England is regularly publishing information, advice and guidance on Coronavirus (Covid-19). This includes the most up to date travel information.

Advice and guidance about the symptoms and what to do if you think you may have Coronavirus is available via NHS 11 Online.

The Department for Education (DfE) has also launched a new helpline to answer questions about COVID-19 related to education.

Staff, parents and students can contact the helpline by telephone and email:

Phone: 0800 046 8687
Email: DfE.coronavirushelpline@education.gov.uk

The helpline is open from 8am to 6pm, Monday to Friday. 

Social distancing measures are steps you can take to reduce the social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).

For more information visit: https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults