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Current Students FAQs

Last updated: Friday 3 July 2020

Advice for students

Following the Prime Minister’s briefing at 5pm on Monday 16 March, the University of Wolverhampton has postponed face-to-face teaching from 18 March 2020.

We will keep students up to date in terms of further developments and when we will be returning to normal operations through the University’s social media channels, Canvas and the University website: www.wlv.ac.uk/coronavirus and the current student news pages: https://www.wlv.ac.uk/current-students/news/ These are regularly updated with news and advice for students.

 

 

 

Assessment Impacted by COVID-19: Student FAQs

The COVID-19 pandemic remains a dynamic and fast moving situation, therefore the University will make decisions about student teaching and assessment in this context.

What we’ve done so far

As lockdown took hold, the University moved quickly to ensure that we could provide the best learning experience under the circumstances for all students, and to ensure that no student would be disadvantaged in their assessments by circumstances that were beyond their control.

Below is an outline of what we have done so far:

  • Wherever possible we replaced offline assessments (such as exams) with and alternative online assessment (such as coursework).
  • We extended all assessment deadlines by two weeks automatically.
  • Where a two week extension was not long enough, you were able to defer your submission to July.
  • In exceptional cases, where an assessment could not be run within a given module, we have explored alternative means of determining if you should be awarded the credit.

What’s happening next?

Assessments submitted in May 2020

Where you have submitted an assessment to the original deadline, results will be available to you in e:Vision by the 6 July 2020.

If you are required to be reassessed on the submitted work, you will have an opportunity to submit that reassessment in the final week of July through the ‘Official University JULY Assessment’ on Canvas.

Assessments deferred to July 2020

If you chose to defer your assessment until July, the portal for you to submit your work is now live on Canvas for the relevant module with an updated deadline date. It will be labelled ‘Official University Assessment’.

Your work will be marked (uncapped) and agreed by assessment boards in August, with your results being made available to you in the first week of September in e:Vision.

You should not be alarmed if you see a 0NS or 0M grade entered in e:Vision – this just reflects that you haven’t made a submission yet.  This will not result in your mark being capped when you do submit in July.

Courses with Practical Assessments

For a small number of modules (such as those with practical assessment) the traditional assessment could not be completed and it was not possible to offer a suitable alternative online.

In this instance, we will be basing the credit on your performance in assessments prior to lockdown. This is known as an ‘exceptional pass’, it is determined by your assessment board and if awarded you will see an ‘EP’ grade in e:Vision.

Additional resit opportunity in September 2020

If your submission in July does not achieve the minimum pass mark, then you will be asked to revise the submission and resubmit in September (week commencing 7 September 2020).

There will be a separate portal in Canvas for you to make this submission. The September submission will be treated as a reassessment and therefore will be capped.

Please note this may not be the case if your course has professional/regulatory body restrictions that prohibit this, in which case this will be clarified should you need to resit.

Extenuating circumstances from 1 July 2020

You should note that from 1 July 2020 extenuating circumstances claims will need to be submitted via e:Vision. If you have evidence to support your claim you should submit this, if you do not have evidence you should provide a brief statement of why you have not been able to obtain it.

Progression to your next year of studies for semester 1 of 2020/21

For students on full-time undergraduate degrees, in line with the University academic regulations, you are required to obtain a minimum amount of credit (typically 80 credits) to progress to your next academic year.

Where you have not obtained the minimum credit, you will be required to resit your failed assessments before progressing. Where you have obtained the minimum amount but not achieved 120 credits, you will be progressed to your next year, but be required to resit your failed assessment alongside your new modules in the next level.

Award classifcation

We are committed to ensuring you graduate on time with your award, and as such we are currently working through how we manage this on a programme by programme basis. Normally your degree classification is based on credits achieved through your modules; however, we recognise that in some cases we will not be able to assess individual modules, therefore calculations may need to be adjusted.

We are working with our placement providers to ensure that students will not be adversely affected in your studies if the placement is postponed, cancelled or you are unable to attend.

If whichever organisation you are working at cancels the placement, please let us the University know by logging your call through e:Vision.  A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

Your learning outcomes will not be adversely affected by this.

If you need medical assistance or are unsure whether you need to self-isolate, please contact NHS online or by telephoning 111. Do not attend a GP surgery.

The Home Office have now confirmed that attending remotely will temporarily be acceptable under Tier 4. As the university has postponed all face to face teaching, you will need to demonstrate your attendance in the following ways:

  • Undergraduate and Postgraduate taught students must engage with their studies through Canvas, including submitting any assignments. You must access course materials at least once per week during term time.
  • Postgraduate Research students will still need to meet with their supervisory teams at least once a month, but this can now be through telephone, video-call, or email. Your supervisor will still log these meetings.

The government has released a statement confirming people in this position will be able to extend their visas until 31st May 2020. Please contact visa-enquiries@wlv.ac.uk for more guidance on how to do this.

Library online resources

 Whilst the libraries may be closed, there is a still a wealth of online resources and support available for students. 

In Canvas:

  • Your reading list will link you directly to the recommended resources for your module. 
  • The Skills for Learning Canvas course provides lots of resources and online workshops to help develop your academic study skills such as finding information, academic writing, and referencing. 

On the Library webpages go to the Subject Resources section to access a wide range of electron resources including:  

 

  • LibrarySearch  search tool to find ebooks, journals and other digital resources 
  • Databases, where you can find journal articles, reports and other materials specific to your subject. If you don’t know which databases to use, don’t worry, just go to the Subject Page and select your course.
  • BrowZine journal library where you can follow your favourite e-journals and build your own library. Get the app for mobile devices. 

Log in to e-resources with your University username (student ID) and IT account password.

Support

For assistance with any library or academic skills related queries use Assist online Chat, available 24/7, or you can email library@wlv.ac.uk for general enquiries or skills@wlv.ac.uk for skills support. 

 

Other useful links

Get the MyWLV app to access all the services you need, at: www.wlv.ac.uk/its/mywlv/

Current students homepage: www.wlv.ac.uk/current-students/

Digital Services (formerly IT Services) website: www.wlv.ac.uk/its/ for software and learning off campus  advice and support. 

e:Visions: https://smsweb.wlv.ac.uk/ 

 

If you are an international student and you wish to return home and are able to do so, the University will endeavour to put in place support and resources to ensure that that your studies will not be adversely affected.

Anyone considering this please let the University know by logging your call  through e:Vision.  A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

 

 

You should not come onto campus and you should follow the government's current advice about social distancing.

The University will endeavour to put in place support and resources to ensure that that your studies will not be adversely affected. There is information about online assessments and deadlines available.

If you have a query please log your call  through e:Vision - A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

 

The University is closed until further notice and you should not come to campus

If you have special requirements to complete assessments, please let the University know by logging your call  through e:Vision.  A key benefit to using the Helpdesk call is it's very easy to track, update and have a record of your query and our responses, we will respond to your call as soon as possible. 

The University has received the below message from the Council of Deans of Health to share with healthcare students:

“The current Coronavirus (COVID-19) outbreak presents a significant challenge for the entire world. We understand that this is a time of worry for all concerned. The situation is changing rapidly and all students are urged to continue to follow public health advice.

"The health and social care sector is expected to come under unprecedented pressure in the coming months. As healthcare students you all have skills which could be useful during this time. We do not yet know how students will be asked to contribute or how education programmes and placements will be affected.

"We hope to have more information very soon. You should expect most healthcare students to see changes to placement experiences and university-based education. We know that you are likely to be asked to help in some way over the next few months. As a university, we will do everything we can to support health and social care and we know that many of you will want to do the same. We will not however lose our focus on student support. We urge you to continue to come to us with your concerns. Further updates will follow soon.”

Your approved Provider (such as Randstad, Clarion etc) will continue supporting your needs. Please refer to the advice and information they have posted on their web pages.

The country, and whole world, is in an unprecedented situation. We hope that will be returning to on-campus teaching and learning soon but we have to wait for Government/Health Authority advice before we can do so. Please keep an eye on the regular communications from the University in this regard and stay safe in the meantime.

 

As you are aware from our previous update, the 2020 graduation ceremonies which were due to take place in September this year have been rescheduled because of uncertainty around continuing social distancing requirements due to the COVID-19 pandemic.

Graduations are a significant and cherished milestone celebration for our students, together with their peers and their families, and we want to emphasise that we remain committed to holding physical ceremonies and we have given you our assurances that they will not be cancelled.

Current advice around mass gatherings continues to be reviewed by the government and Public Health England, and our priority must continue to be the health and safety of our students, staff and our local community. 

We have been liaising with our partner organisation, the Grand Theatre, to find suitable dates that can accommodate the ceremonies but unfortunately availability is extremely limited as they also make efforts to try to recover their business activity and find new ways of working.

To this end we have managed to secure dates which are suitable for both parties and the postponed ceremonies will now take place at the Grand Theatre in Wolverhampton next summer from Monday 5th until Saturday 10th July and from Monday 12th until Saturday 17th July 2021.

You will be able to request your certificate through e:Vision soon, once your award has been conferred. Further information on the process to request and receive your certificate will be sent to all graduating students by email in the near future. Please do take some time to check on e:Vision that your contact details are up to date.

We realise that this is disappointing news for graduands who were due to attend these ceremonies this year, but we do thank you for your patience and your understanding. Do keep in touch with us through our Alumni team and you can find out more about your graduation ceremonies closer to the time on the Graduation web pages

SFE released a statement on Monday 6 April saying their call centres have re-opened. This will provide limited access for students to contact them by phone between 9am & 5pm. It will be the regular number 0300 100 0607. As waiting times will be long students are asked to visit the FAQs section which can be found at: www.slc.co.uk

If you cannot find the answer to your query on the FAQs contact SFE via Facebook or Twitter via this link:

https://www.gov.uk/guidance/guidance-for-prospective-students#can-i-still-contact-you-if-i-need-help

Guidance when phoning SFE

Before you make the call ensure you have your unique Customer Reference Number (CRN) and you know your secret answer and password as you will need this information to access your account.

Send all requested evidence Recorded Delivery and keep the barcode the Post Office give you so  that you can track delivery details and the exact date you sent the last piece of evidence. Do not discard this even when SFE confirm they have received it. Keep it until your funding has been fully approved and payments have been received.

If SFE still require further evidence ensure you know exactly what it is that they need. Every time you have to chase SFE it means that your application is being delayed and you will not receive your funding.

Change of Circumstances (CoCs)

CoCs can include the following:

A transfer between universities, transfer of course within the same institution, change in mode of study, i.e., part time to full time or visa versa, Leave of Absence (LoA) request, and return from LoA, repeat study, change of cohort.

Please note that you will need to obtain your Student Support Number (SSN) from SFE for these scenarios to be actioned. Your SSN will normally start with SFDU followed by 9 further characters, for example SFDU12345678D. The University will be unable to report any CoCs without this and your application will be delayed.

To resolve any CoCs SFE will need the University to send electronic notifications to update your details and process your application. These notifications will be sent via your Faculty Student Records or Central Student Records (CSR). Make sure you know exactly what SFE require from the University, as this information is very specific.

When you do this, it is vital that you quote your Student Support Number (SSN) SFDU as above.

You will need to log a Helpdesk call via your e-vision account. Your faculty office or CSR will pick this up and report back to SFE. Processing times will vary depending upon what time of the academic year it is. Make sure you confirm a timescale with SFE and chase them up at regular intervals if necessary.

Ensure you keep an eye on your online SFE account by checking on letters/emails as they will confirm all updates there.

Advice for students (continued)

Guidance for students to contact Student Finance England (SFE) during pandemic

SFE released a statement on Monday 6 April saying their call centres have re-opened. This will provide limited access for students to contact them by phone between 9am & 5pm. It will be the regular number 0300 100 0607. As waiting times will be long students are asked to visit the FAQs section which can be found at: www.slc.co.uk

Guidance when phoning SFE

Before you make the call ensure you have your unique Customer Reference Number (CRN) and you know your secret answer and password as you will need this information to access your account.

Send all requested evidence Recorded Delivery and keep the barcode the Post Office give you so  that you can track delivery details and the exact date you sent the last piece of evidence. Do not discard this even when SFE confirm they have received it. Keep it until your funding has been fully approved and payments have been received.

If SFE still require further evidence ensure you know exactly what it is that they need. Every time you have to chase SFE it means that your application is being delayed and you will not receive your funding.

Change of Circumstances (CoCs)

CoCs can include the following:

A transfer between universities, transfer of course within the same institution, change in mode of study, i.e., part time to full time or visa versa, Leave of Absence (LoA) request, and return from LoA, repeat study, change of cohort.

Please note that you will need to obtain your Student Support Number (SSN) from SFE for these scenarios to be actioned. Your SSN will normally start with SFDU followed by 9 further characters, for example SFDU12345678D. The University will be unable to report any CoCs without this and your application will be delayed.

To resolve any CoCs SFE will need the University to send electronic notifications to update your details and process your application. These notifications will be sent via your Faculty Student Records or Central Student Records (CSR). Make sure you know exactly what SFE require from the University, as this information is very specific.

When you do this, it is vital that you quote your Student Support Number (SSN) SFDU as above.

You will need to log a Helpdesk call via your e-vision account. Your faculty office or CSR will pick this up and report back to SFE. Processing times will vary depending upon what time of the academic year it is. Make sure you confirm a timescale with SFE and chase them up at regular intervals if necessary.

Ensure you keep an eye on your online SFE account by checking on letters/emails as they will confirm all updates there.

How can I check on the progress of my Dennis Turner application?

You will need to contact the Student Funding Team via Money@wlv.ac.uk 

 

I am in need of urgent financial assistance, who can I contact?

Email the Student Funding Team via Money@wlv.ac.uk

 

Can I still get assistance via the Foodbank?

You will need to contact the Students’ Union.

Please visit www.wolvesunion.org/ssf/ for details. 

 

I have problems with my student finance, where can I go for help?

You will need to go to www.slc.co.uk. You can also call them on 0300 100 0607 between 9am & 5pm Monday – Friday. There will be an increase in waiting times so you should also check their FAQs and other online resources at: https://www.gov.uk/government/news/update-on-slc-customer-contact-services

 

How can I make a payment to the University?

Email: incomesection@wlv.ac.uk  or visit www.wlv.ac.uk/howtopay

 

I need help submitting evidence for my Extenuating Circumstances, where can I get help?

Log an E-vision Helpdesk call 

 

I am having issues with my Travel Fund

Email student@wlv.ac.uk

 

I am querying my Tuition Fees

Log an E-vision Helpdesk call

 

Student Wellbeing

Welfare Form Available Online       

We recognise that these are difficult times and the ever changing nature of the COVID-19 crisis is affecting people in all kinds of different ways.  Your health and wellbeing is a priority for us and we also realise that you are reaching a crucial stage in your studies and need all the support that you can get – both with your learning and with your wellbeing.

The Student Support and Wellbeing Team has created a form that you can fill out if you feel you need someone from the University to stay in touch with you over the coming weeks. The welfare form is available at www.wlv.ac.uk/welfare. If you don’t have access to the internet you can call 01902 321834 between the hours of 9.00 am and 5.00 pm Monday to Friday or email: student@wlv.ac.uk.

If you have concerns about your mental health or wellbeing the University provides a service through the Mental Health and Well Being team, you can register through the following - www.wlv.ac.uk/mhw

There is also a wealth of other information that you may find useful if you are looking for support in other areas: https://www.wlv.ac.uk/ssw

The University has arranged for all our students to have access free-of-charge to Big White Wall, a 24/7 digital mental health and wellbeing service which offers self-help resources and online support. You are very welcome to make use of the Big White Wall at any time; just log-in using your Wolverhampton University email address.

Care Leavers and Estranged Students

The University also offers support and resources to enable fair access to higher education for students who have spent time in care, or are 18 to 24 and have no communicative relationship with either living biological parent and wider family. Additional support can be found here: www.wlv.ac.uk/care.  You may be eligible for extra pastoral and financial support, so please do get in touch with us.

Additional Counselling Services

Members of the Department of Psychology who run a research project, Psychology Community Research Clinic (PCRC), at the University are offering students over the age of 18 free counselling sessions online through Zoom which is GDPR protected. The clinic is open between 9.30 am and 4.30 pm every FRIDAY and you can book a session by email: PCRC@wlv.ac.uk.

The staff leading the PCRC are fully qualified British Psychological Society Chartered and Health and Care Professions Council Registered Psychologists, experienced in working with psychological issues. Several members are in training to become either a Counselling Psychologist or a Doctor of Psychology.

These trainees offer counselling as part of their placement and course requirements and have experience working in the NHS, schools, charities and private settings. Students are all members of the British Psychological Society.

This service has run for the past two years and covers a range of issues including stress, trauma, depression, anxiety, family issues, phobias, anger management and bereavement. Students can either book an information meeting which will last 10 minutes or an assessment for 30 minutes.

WLV Gym and Technogym bring you free fitness in your home

It really does help to try to stay active during the lockdown period and WLV Gym is taking steps to help you keep fit and healthy in your home by partnering with Technogym. All students can download a fully interactive app to your smart-device that will provide you with daily home workouts and challenges, and will motivate you with leader boards and milestone records.

To benefit from this FREE app, visit www.mywellness.com/wlvgym and sign up for an account then download the “mywellness” app and sign in to get started.

You can also follow WLV Gym’s social media channels (@wlvgym, @wlv_sport) to keep you informed about the latest Gym and Sport updates, as well as other great tips and guides for staying healthy. If you have any questions please email: gym@wlv.ac.uk.

Coaches’ Kitchen

Academic Coaches and Graduate Teaching Assistants have created a virtual social hub for students who are experiencing lockdown during the COVID-19 pandemic.

The new online facility has been created as a new topic on the student learning portal, Canvas, where a range of regular activities are being hosted.  The idea is based around an initiative called Coaches Kitchen which was held in the University’s Chaplaincy which encouraged students to cook and eat together, creating a safe space with community focus.

The activities on offer include weekly ‘cookalongs’ where students can log on and watch Academic Coaches cook their lunch or follow recipes.  A list of ingredients is provided and students can add recipes, tips and pictures of their food.  Everyone then eats lunch together virtually.

The team is also hosting Netflix watch parties where students can gather virtually to watch the latest films or series.

Samaritans

Advice on the Samaritans website https://www.samaritans.org/how-we-can-help/support-and-information/if-youre-having-difficult-time/if-youre-worried-about-your-mental-health-during-coronavirus-outbreak/ 

Anyone can contact the Samaritans for free either by calling or emailing them. If you need someone to talk to you can call them on 116123. The phone is answered 24 hours a day, seven days a week. At some times of the day, there are lots of calls, but if your call is put into a queue it WILL be answered. If you don't feel able to talk on the phone you can email them on jo@samaritans.org. They aim to respond to your email in 24 hours and will support you for as long as needed. When people ring, they can't see your phone number and when you email they can't see your email address.

Their service is strictly confidential so they are providing a safe space for callers to talk to them about how they are feeling. 

Following the Prime Minister’s announcement of social restrictions, the University has announced the closure of all campus libraries until further notice to protect the health and wellbeing of students and staff, but support is still available both in terms of online resources and study skills.  Visit www.wlv.ac.uk/lib/ for more information.

Library Advice

for students

  • Go to our library website wlv.ac.uk/lib and click on Subject Resources
  • We have thousands of online resources accessible through LibrarySearch.   
  • You can also search for journal articles, reports and other materials specific to your subject on the database page. (Log on to with your student number and IT password.)
  • Your Reading Lists can still be accessed via your Canvas topics. 

Need help? 

If you have any problems accessing e-resources or you want some support in finding and using them, we recommend you contact us by ASSIST online chat. More contact options are on our contact us page.

 

We’ve extended our Digital Library Collection!

The University already provides access to over 400,000 eBooks and 80,000 print journal titles. We are finding ways to bring you relevant content and extend our digital collection with access to thousands more e-resources to support you whilst you study and learn from home.  

To improve your home learning experience, we are:

  • converting print textbooks to eBooks
  • Upgrading to Unlimited usage for existing Ebooks

We’ve signed up to a ‘Free Student eTextbook Programme’ to share access to textbooks with other campus libraries. Access to some essential print textbooks has been requested and titles have been added to reading lists where possible.  The access will be temporary until June.

Three of the Library’s main eBook providers (ProQuest, EBSCO and Askews and Holts) have extended licences to provide unlimited access until mid-June, meaning that all students who need to access their eBooks can do so simultaneously.

  • Collating Open Access resources
  • Signing up to additional content made temporarily made available by publishers

We’ve compiled a list of Open Access resources containing links to eBooks, eTextbooks and online journal articles which are free for anyone to use.

During this unprecedented time, publishers are making content that is usually “paywalled” by subscriptions freely available. The Library has set up temporary access to thousands of additional resources. Find out more.

Need help with referencing or finding the right e-resources?

We offer a number of options including email and online teaching through Canvas.

Check wlv.ac.uk/skills or email Skills@wlv.ac.uk with a brief outline of your support needs and we will get bak in touch with options available.

From Monday 27 July 2020 all students will be able to click and collect print items from the helpdesk at the Harrison Library, this will be extended to our Walsall Library from Monday 3 August 2020.

To request a book or resource, you’ll need to visit Library Search to check it is available. You can then get in touch with the Library team through Assist to reserve your item and secure a collection slot.

You will only be able to collect items during a pre-booked collection slot. You will be able return borrowed items to the return boxes at the Harrison and Walsall Library, Monday to Friday between 10:30 am and 3:30 pm. Please ensure you have your University ID card with you, this will be required to gain access to the building.

 

Whilst we will continue to do our best to provide you with digitised chapters and journal articles if they are not available online via LibrarySearch, there may be some items that we cannot supply.

Please place the request and we will get back to you.

Restrictions are due to the British Library limiting their document supply service to electronic collections only, and other Universities suspending their inter-library loan service.  We will be unable to provide inter-library loans for print books or copies of theses (print or digitised).

Requests for inter-library loans are now made online. Further details.

You can contact the Library in a number of ways including live chat (ASSIST), e-mail (Ask the Library) or by social media. See our Library Contact us page for more details. 

We’ve got extra staff answering live chat enquiries, so please try that method if you’re struggling to get through to us via other routes.

From Monday 10th August, we are able to offer some bookable study spaces within Harrison Library, City Campus.

We will have 16 PCs and 20 desk spaces (with plug sockets for you to use your own device) available on the ground floor of the library.

These will only be available to students who have booked in advance using our online booking system.

We have two daily sessions available to book – 10:00-12:00 & 13:00-15:00, Monday-Friday.

All study spaces will be cleaned before and after use plus we have cleaning materials & hand sanitiser stations for your reassurance.

We politely ask that you adhere to social distancing guidelines and wear a face covering whilst in the library.