Latest Library Service Information

Information for students and staff accessing the Library services during the Covid-19 pandemic

Library Service

Last updated 19 July 2021 

The Library is available for safe access to individual study space, browsing the collections as well as our Click and Collect request service.

Please keep checking the webpages for the latest advice and updates from the university.

Opening Hours

Harrison Library (City Campus)

  • Monday - Thursday:  09:00 - 22:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

Walsall Library

  • Monday - Thursday: 09:00 - 19:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

Hutchison Library (Telford Campus)

  • Monday - Friday: 09:00 - 17:00
  • Saturday and Sunday: Closed 

The University will continue to keep opening hours of the library under review, but if you have any questions please do contact us via our live chat service which runs 24/7.

Study Spaces and PCs in the Library

Students accessing study spaces should follow all of the current government and University guidelines which can be found here.

You should be considerate to all users and we recommend the use of face coverings and social distancing where possible.

Please ensure you bring your Student ID to access the library. Please book your study space in advance of travelling and show your booking confirmation to staff upon arrival.

We have a number of drop-in study spaces which may also be available. We will still need to sign you in to these and ID card will be required.

You can find more information and book a study space here. 

Click & Collect Books

Click & Collect and book returns remain operating at Harrison, Walsall and Hutchison (Telford) libraries.

Request available items through LibrarySearch and collect from the library Helpdesk. No appointment needed to collect or return. 

Note - recalls and fines are currently disabled. Please keep an eye on your university email as you will be notified when these are switched back on.

For more details see the Item Request and Collection FAQs below.

Browse & Borrow

Browsing our physical collections is now available at all open libraries. Slots for browsing can be pre-booked but there will also be some drop-in availability. For information on this service and how to book, please visit our Browse & Borrow webpage.

Student Laptop Loans

This service is currently still operating from Harrison, Walsall and Hutchison (Telford) libraries. However, please be aware that laptops are in very high demand and we are not able to give any indication of wait times.

Find out more on our Laptop Loans webpage.

Need Help?

Contact us on our 24/7 live chat service, ASSIST.

Academic skills support remains available with our library team continuing to help you identify, develop and refine your academic skills. One to one support remains available by appointment together with a range of on-line support, on-campus support and live training workshops offered via a range of platforms. Find out more about study support in the Skills for Learning FAQs below


For more information see FAQs below. 

Bookable PCs and Study Spaces FAQs

Harrison, Walsall and Telford Libraries 

We’ve got spaces available to book at City, Walsall and Telford libraries. Some spaces have a PC, others are located close to power sockets if you want to use your own device.


Please see latest opening hours above and then book a study space here.

Burton Library remains closed until further notice.

You can book up to 7 days in advance or on the day (providing it is before the beginning of the time slot). You can book more than one session per day if you want to spend longer in the Library.

For the latest updates on service changes and opening hours check the information at the top of this page.  

We recommend that you continue to book study spaces in advance – this enables you to select a preferable location to suite your learning needs. However, we also offer some drop-in study spaces. If you are on-campus, please visit the library helpdesk who can advise on availability of these drop-in study spaces.

You will need to bring your ID card and be signed in.

You will need to bring your ID card to access the Library. You should also bring your email booking confirmation. You will need to show Library staff the confirmation email, either on your mobile phone or as a printout. 

We strongly encourage you to bring a face-covering when in the library.

Finally, if you have booked a single study space, you may wish to bring a laptop or device for working.

You will find cleaning kits (disinfectant spray and paper towel), hygiene wipes and sanitiser dispensers within the libraries for you to use. Extra cleaning is also taking place within the open study spaces.

You should use the cleaning kits to clean down your study space before and after use.

For everybody’s safety, we strongly encourage you to observe social distancing whilst in the library and follow marked routes around buildings.

If you are browsing the print collections, please ensure you have used the hand sanitiser before handling any books and to allow other users and staff to exit an aisle before entering one yourself.

You are welcome to bring a drink with a lid but we ask that you please do not eat in the library.

Print/photocopying facilities are available at Harrison, Walsall and Telford libraries, accessible to students who have booked a study space. 



Item Request and Collection

latest library information 

Book requests are available from Harrison, Walsall and Hutchison Libraries.

Note that many of our items are available electronically. If you require a help checking for electronic copies of books, please contact us for support via ASSIST.

For the latest updates on library openings and changes to service check the information at the top of the page.

To request a book or resource, you’ll need to visit LibrarySearch. Check the item is available and not already on loan.

To request an item in LibrarySearch just click on ‘Request’, choose which library you want to collect it from and click on ‘Send request’.  You will receive an email when it is ready for collection (usually within 3 days) and you then have 7 days in which to collect it.

Once you have received the email saying it is ready to collect, visit the Library Helpdesk to collect your items. You will need to use your ID card to access the campus and to have the item(s) issued to your account.

Please ensure: 

  • before traveling to campus please check you are familiar with the latest guidance which can be found here
  • that you arrive within 7 days of receiving the ‘Item are ready to collect’ email
  • that you've read the information on display when you enter the building and follow all of the signed guidance

Yes, items from Harrison, Walsall and Hutchison libraries can be requested for collection at any site.

Check for latest updates at the top of this page.

We do not currently have request and returns set-up for Burton Library, but hope to be able to offer this service soon. Updates will be posted on our website. Books borrowed from Burton can be returned to one of our other sites if needed. 

We have a number of things in place to reduce risk including:

  • All students on campus should be following the latest coronavirus guidance which includes taking a rapid lateral flow test twice weekly
  • All items that are returned are quarantined for a minimum of 72 hours
  • Protective screens will be up at the point of collection

In addition, we strongly encourage you to:

  • Maintain social distancing with staff and other library users
  • Follow any floor markings and one way systems in place
  • In the instance that more than one person is onsite collecting their requested items, you ensure you allow enough space and follow the on-floor markers. 

You can return your books to the return bins/slots at the following locations:

  • Between the entrance and exit doors to Harrison Library, City Campus
  • In the entrance foyer of the Performance Hub at Walsall Campus
  • In the foyer of the Angad Paul Building at Hutchison Library, Telford Campus

Books can be returned at any point during Library opening hours.

Fines are currently disabled. 

When items are returned, we are required to quarantine them for a minimum of 72 hours. After 72 hours, we will then discharge the item from your account. If you have concerns about items still remaining on your account after 5 days of returning, please contact the library team who can investigate.

Skills for Learning FAQs

Yes! All of our workshops can be booked here on the Online Workshops page. We normally hold them in Canvas, and you’ll be given details of how to join the session shortly before it starts.

If you’re in a study group, contact us and we can arrange a session just for you and your course-mates. Our email address is

Definitely – we are holding appointments via both Canvas and Microsoft Teams (if you’d prefer another platform just let us know).

If you’d like an appointment to discuss your referencing, writing style etc., just contact us at

We do – you can access all of our video tutorials on our Skills Canvas page, which is available to all current students.

Studying from home has meant we’re all spending more time on our devices. If you need the essential computer skills for study, please visit our Digital Skills Workbook. The videos and short tasks shared here will get you up to speed.

You can also book onto our Digital Skills Workshop

If you’re looking for practice with your referencing, writing etc., but can’t attend a live session, you can work through the Skills Canvas page, which has quizzes to test your learning.

We also subscribe to the fantastic platform, Skills4Study, where you can learn about and test your understanding of all the key university skills.  Please note, you will need to create a free account with your student details.

Library advice

For academics and researchers 

Our staff continue to support academics and researchers as usual.

  • Research and Skills workshops are being held virtually, via Big Blue Button in Canvas. For details, email
  • To update your Leganto Reading List in Canvas, or for any support with curriculum development, validations and accessing e-resources email
  • You can continue to request digitised extracts through you Reading List – see the Digitisation webpage for guidance on how to do this. Please be aware that it may not be possible to obtain some scans during this time. We will inform you if this is the case.
  • Researchers can continue to submit publications to WIRE and Elements. For support, email
  • Requests for Inter Library Loans, including print books, can now be placed. For more information, and to make a request, please visit our Inter-Library Loans webpage.


You can search for online resources through LibrarySearch. You will find a list of online databases where you can search for journal articles, reports and other materials specific to your subject by finding your subject on the database page.

Students can access their reading lists via your Canvas topics.

You will need your University username and password to log on to these resources. Please get in touch via email or live chat (ASSIST) if you are having any problems with access.