Learning Centre Direct

If you are unable to visit one of the Learning Centres in person you can call Learning Centre Direct 24 hours a day for renewals and information.

  • 01902 321333
  • 0845 408 1631 (UK local call rate)

Staffed hours

For help with renewals, PINs, reservations, searching the catalogue and paying fines, press 0 (zero). Staff will be available to take your call during the following hours. At all other times you can leave an answerphone message.

Monday - Friday       8.30am - 7.30pm
Saturday - Sunday       10am - 7pm

A message can be left on our answerphone outside staffed hours (press 0) and we will get back to you as soon as possible.

Telephone Renewal

Follow the spoken instructions to renew your items or to get information about your account. The initial options are:

  • Press 5 - renew all your items
  • Press 2 - to hear borrower information
  • Press 1 - to hear useful information about the Learning Centres
  • Press * - to repeat the last message

Please remember to quote your borrower number in all messages.

Alternate Contact Details

It is also possible to contact us using ASSIST, our online chat information service, or by emailing learningcentredirect@wlv.ac.uk