Welcome to ASSIST

We aim to answer your enquiry within 3 minutes.

Tips when chatting via ASSIST

• Type your messages in the box (bottom left) and click ‘Send’
• Please don’t close or navigate away from this browser window or you may lose your connection with us
• If you do lose connection, just start another chat and we’ll pick things up with you
• We may send you web pages to look at during the chat – they’ll appear here

Once we’ve answered your enquiry to your satisfaction

• Do please let us know you are finished and click ‘Exit Chat’
• You will then receive a full transcript of the chat to the email address you provided
• You’ll be asked to complete a quick survey – its optional, but we do appreciate and act on your feedback

ASSIST is available 24/7

You can chat to University of Wolverhampton staff on ASSIST during these hours:

Outside of these hours questions will be answered by librarians at other institutions who will be able to answer most enquiries and refer any others back to Wolverhampton staff if needed.