Purchasing

IT hardware

All IT Hardware orders (desktop PCs, laptops, sofware (including licensing) and telephones (mobile and IP)) must be raised by IT Services.

In order to place a request, please visit the Getech Portal using the button below to browse the models available and view prices, select the new equipment** you would like to order and email itsupport@wlv.ac.uk with the relevant details (equipment, quantity, requestor name). Please ensure you also provide a work order for the requisition to be raised against.

The relevant budget holder will need to approve the requisition on Agresso before the order can be placed with Getech. 

If you have a specific non-standard requirement for equipment, or are intending to order more than five devices, please contact the IT Service Desk in the first instance on ext. 2000 or via email itsupport@wlv.ac.uk.

Getech Portal

**Windows 10

From January 2019, all devices ordered through IT Services via Getech will be deployed with Windows 10.

If you are currently using Windows 7, we have prepared a guide that will help make the transition to Windows 10 as smooth as possible.

We have also created a number of helpful user guides and videos to support you in becoming familiar with the new user interface on Windows 10. They can be found by clicking here.

 

If you know what you require, please complete the email template by clicking on this link: itsupport@wlv.ac.uk. This will automatically log a Service Desk call with your Department/Faculty and Contact Details. You will be provided with an email receipt and call reference.

The following information must be provided in the email:

 Description of Goods/Service:  List of the goods or services to be procured.
 Delivery Location:  Specify location – if blank will default to MX.
 Work Order:  From the requesting department’s range of work orders or the relevant project budget.
 Estimated Cost:  Of all items inc. VAT

You may be contacted by IT Services staff to clarify your requirements. Once these are clear, the required orders will be raised directly on your Faculty/Department Work Order for approval by the relevant budget holder.  TheServiceNow reference will also be included in the message box on the Agresso system, forming part of the workflow and providing a cross-reference between systems and departments.

Small IT Consumables, such as USB memory sticks, can be purchased online using a known supplier such as AmazonEbuyer and Play.

For advice on buying any IT equipment for University use, please raise a Service Desk call by ringing ext. 2000.