IT Service Desk – SDI Best Small Team Award Finalists 2014

Earlier this year the IT Service Desk entered the Service Desk Institute annual awards in the ‘Best Small Team’ category building on individual success for Nalini and shortlisting for the team in previous years as well as winning the University internal Vice Chancellors Award for Excellence in Customer Service in 2013.

The award winners were announced at the Annual Conference on 17th June, we didn’t win this year but we did reach the final three, a great achievement in an industry wide award, beating off competition from the corporate sector. Read our award submission (PDF ~ 25MB). We were also required to make a 2 minute funny video to be shown as part of the awards evening, ours got big laughs and spontaneous applause!

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