Frequently Asked Questions
If you find that one of our links takes you to the wrong website, please contact the ITS Service Desk and we will get it corrected as soon as possible.
Many of the links from the portal take you to a different system, which requires you to log in. We are working on ways to securely log you in to other University systems from the portal, but initially you will find that some links do require you to enter your username and password again.
- For any problems with the link tiles, please contact the ITS Service Desk
Contacting the ITS Service Desk
The Service Desk contact details and opening times are:
Service Desk Phone Number: ext. 2000 internally, or (01902) 32 2000 externally.
Log your fault or request via email: email@example.com
Your fault or request will be logged automatically and you will receive an automated email which includes your reference number. Please ensure that you include your username and an outline of your request you are making or the fault you are reporting.
Term-time Opening Hours: Monday – Friday, 8:00am – 7:00pm
Vacation Opening Hours: Monday – Friday, 8:00am – 5:00pm