1. University of Wolverhampton
  2. IT Services
  3. IT Induction
  4. Student
  5. IT Essentials

Your IT Account

  • Login Details: Staff and students get a User ID and University email (@wlv.ac.uk). Use either with your password to access most systems.
    Exception: For e:Vision, use your ID number + password.
  • Students: You’ll have created your password during enrolment.
  • Update Your Password:
    Change it anytime, on any device, using this portal.
    You’ll need your email address, current password, and MFA phone.
  • Locked Out? Reset your password yourself using the Microsoft portal, MFA required.
  • Account Duration: Your IT account stays active for the entire time you’re at the University.

MFA: Extra security for your account

Multifactor authentication (MFA) protects your University accounts (email, Teams, Canvas, myWLV) even if your password is stolen.

  • Setup: Use the Authenticator app or phone verification. You’ll need your mobile phone.
  • After setup, MFA works in the background—only appearing if you sign in from a new device or location.
  • Tip: Always keep your MFA phone with you. Learn more: wlv.ac.uk/its/essentials/mfa

Need IT Help? 

Our Digital Services team is here for you:

  • Call us: 01902 32 2000
  • Use the Self-Service Portal: Raise a request or search the Knowledge Base for quick answers.
  • Drop in and see us in the Harrison Library (Mon and Tues, 9-4pm)

Fast, friendly, and always available when you need support.

Microsoft 365

  • Is your go-to for email, creating and sharing files, and collaborating through chat and video. Sign in at office.com/apps
  • Students: You don’t need to buy MS 365 for your studies. It’s free for you! Plus, you can install the full suite of apps on your own devices - Word, Excel, PowerPoint, Teams, and more. Visit wlv.ac.uk/its/get-your-digital-on/microsoft-365
  • Bonus: You also get a massive 750GB of storage in OneDrive to keep your files safe and accessible anywhere.
  • Staff: Enjoy seamless collaboration and productivity with the same powerful tools—perfect for teaching, meetings, and teamwork.

Wi-Fi: How to connect

When you’re on campus, make sure to switch from the guest network or ‘wolfradiolan’ to eduroam. So you can:

  • Connect all your devices, visit wlv.ac.uk/wifi to set this up.
  • Use it at other universities, hospitals, and museums worldwide.
  • Have no limits on the number of devices.

myWLV - for students

Software: Over 300 pieces!

  • Software is available to students and staff on and off campus. 
  • Software Catalogue: lists all applications A-Z, giving a brief description of what it does as well as how to get it.
  • Assistive and accessible software: If you are looking to support your studies with items like screen readers, keyboard shortcuts and tools that help you focus, please take a look at what is available in the Software Catalogue.

CANVAS (Virtual Learning Environment or VLE)

  • Canvas is the University's Virtual Learning Environment or VLE, find out about how to use it by visiting Canvas and selecting the 'help' button in the left hand menu. 

Protect your digital life by:

  • Using strong passwords and keeping them updated.
  • Spotting scams like fake emails or websites (phishing).
  • Stay alert and keep your accounts secure!

Print, scan, copy

  • We are all printing less as we thoroughly embrace all things digital for teaching and learning, but you can print if you need to!
  • We have 'multi-functional devices' across all campuses where you can print, copy and scan.

Module completed

Move onto University systems