Information for External Non Medical Helper Support Providers

NMH providers are asked to contact disability-inclusion@wlv.ac.uk to request an Induction meeting with the team if it is the first time on campus and orientation is required.

Please note:

External NMH workers do not have access to the University shuttle buses or libraries* (please see additional note below). External NMH workers are welcome to access the general areas of the University. If support is provided in a classroom an agency badge is required. Alternatively, a visitor badge will be required by the NMH workers contacting Main Reception areas.

If a student wishes their support worker to receive limited IT access to access the Canvas topics the student should contact disability-inclusion@wlv.ac.uk with the following information:

• Student Number
• Support Worker Name
• Support Worker’s Organisation
• Support Worker’s personal email address
• Support Worker’s telephone contact number
• Support type they will be providing

Alternatively, the External Provider can contact us with the above information and request access.  Please note that if the External Provider requests access the student will be contacted by a member of SSW staff and asked for them to confirm if they wish access to be given.

When you arrive at the University please report to the Reception desk nearest to where you are providing support to acknowledge you are on site.

Maps and directions can be found at:

https://www.wlv.ac.uk/about-us/contacts-and-maps/all-maps-and-directions/

You will book support and agree a location directly with your allocated student/s. Our students do have the ability to book spaces within the University for support. All specialist one-to-one support (outside of lecture/tutorial) should be offered in a location/environment which is comfortable, confidential and takes into account the students’ disability needs.

The Library has sites at City, Walsall and Telford Campuses.

To arrange access to the library for the provision of NMH support, please contact the library via the Ask the Library Enquiry form or by contacting 01902 321333, providing the following information:

• name
• date of visit
• time of visit
• contact email or phone number
• nature of visit (for the external NMH support workers you will need to advise the name of the student whom you are meeting)

These bookings need to be made in advance to allow time to process the request.

On arrival at the University please report to the main reception where you will be provided with a visitor pass. The pass can then be presented to a member of staff at the Library helpdesk who will grant access and advice of any necessary directions as required.

Useful links 

University maps and directions

Library locations  

Library webpage wlv.ac.uk/lib

Information about the University’s Policies and Procedures can be found here:

• Policies and Regulations, including Academic Regulations
• Safeguarding and Prevent Statement – this can be found under Corporate Compliance under our Policies and Regulations section of the website.
• Student Complaints
• Security
• Data Protection
• Equality and Diversity

• Academic Calendar
• University’s Mental Health & Wellbeing Advice and Support information
• Information on the University Faculties

• Provide guidance on COVID-19 restrictions to all support workers and visitors to the University
• Ensure an appropriate risk assessment has been carried out for each support worker
• Provide Professional Boundaries and Disability Awareness training
• Booking confirmation system – to be agreed between provider and student
• Cancellation procedure - to be agreed between provider and student
• Agreeing Timesheet process – to be agreed between provider and student