Our ‘3 levels model - responding to a distressed student’ model is designed to ensure that the student receives the support they need. Once a student completes the online registration form for the Mental Health & Wellbeing Team, they will be contacted with a tailored offer of support within two working days. The team offers a range of ways to help, including self-help resources and one-to-one sessions with a counsellor or a mental health practitioner.
There is often a waiting list for some of the team’s services. However, when a student is placed by the team on a waiting list for an appointment, it is because, based on the information the student provided in their registration form, they have been assessed as being able to wait.
If Security is involved in an individual ‘Level 3’ case or incident, then, once the initial incident is managed, Security will pass the details onto the Mental Health & Wellbeing Team to ensure that the team can follow up and offer the student longer-term support if needed.