All staff at the University have an important role to play in providing a supportive environment in which students can achieve and progress. Depending on individual roles, students may approach staff requesting advice, guidance and support. There are students who will also present in distress or with concerns about their wellbeing.
When a student presents in distress or with a concern about their wellbeing, an initial compassionate conversation between the member of staff and the student is the first step towards identifying solutions (e.g. academic) or signposting/referring the student to the right support. This ‘conversation’ may also be initiated or conducted by email or text. The University’s 3 Minutes to Save a Life training is open to all staff to explore how to conduct this conversation with compassion and confidence.
If a student shares their concerns or distress with you, they are asking for your support. All staff should show compassion and provide guidance. However for the benefit of the student and for you as a member of staff, establishing clear boundaries and connecting students to the right guidance and support will clarify to the student your role. It is important to signpost students to the right support for them.
In working hours direct the student to the relevant support services as necessary:
For further advice and information including out of hours see below: