We are all here to help

You have made an important decision to enter higher education and to join us at the University of Wolverhampton.
We understand this represents both a significant personal and financial commitment, so we offer a wide range of outstanding support and expertise to help you make the most of your time at University.
The main thing to remember is that you are not alone. Each year, approximately 7,000 students join this University and each of them will be going through the same anxieties and concerns as you. We are here to ensure that your transition into and through higher education is as smooth as possible. If in doubt, ask – no question is too small or too silly (and you probably won’t be the first to ask it).


Personal Tutors

A Personal Tutor is allocated to every student. They maintain regular communication with each of their tutees in order to support students who may not be making satisfactory progress or who are at risk of withdrawal. They may assist students in their personal and academic development, planning and progression as well as helping them liaise with other staff and support facilities in their Faculty and the wider University.
You can find out who your personal tutor is by visiting e:Vision.

Faculty Student Services

Your Faculty Student Services can help with the administration and organisation of your time at University. You can also come and talk to us for impartial advice and support if things are starting to go wrong and you’re not sure who else to talk to.
For contact details and where to find us visit: wlv.ac.uk/fss


If you experience an illness, or other serious personal difficulty, which prevents you from completing an assignment, you may request an extension, through e:Vision, to the submission deadline. A maximum of seven days’ extension will be granted if your claim is considered valid.
Where your illness or personal difficulty is so serious that you consider your performance in one or more modules has been affected, or you are unable to attend a formal examination, you should make a claim for extenuating circumstances through e:Vision before the assessment date. If your claim is accepted you will normally be offered the opportunity to take assessment as if for the first time (with no grade penalty) within the current year. Retrospective applications will not be considered.


If you experience problems, whether medical or personal, which will affect your ability to study for an extended period (ie. more than a couple of weeks), you might want to consider applying to the University, through e:Vision, to take a temporary break from your studies in the form of a Leave of Absence. This can be for a minimum of one and a maximum of four semesters (2 years).


Your Faculty Student Services will be able to offer advice if you need to take maternity leave during your studies. 


Take advantage of the range of options to develop your skills such as:
• finding and accessing key texts
• locating research articles and using key databases
• referencing and managing the information you find
• help with Word, Excel and PowerPoint.
Whether you’re coming to us straight from school or returning to study, we can provide you with opportunities to refresh your academic skills. For more details, check out the Skills for Learning website: wlv.ac.uk/lib/skills