Student Update: Find the support you need

Please be aware that this information was shared with students by email and correct at the time of sending. For the latest Covid-19 guidance, please visit our coronavirus webpages: www.wlv.ac.uk/coronavirus. If you are a student who has a query or needs support, please log a helpcall with ASK@WLV in e:Vision (www.wlv.ac.uk/evision).

We have now started to welcome some of our early starter students back to Walsall Campus, and it has been fantastic to see students around campus whilst observing the safety guidance in place.  

The health and wellbeing of our students will always be important to us, but especially during this time of transition. This update will provide you with more information on how you can access the support you need to help you get started this term. 

The University of Wolverhampton has a wide range of support and resources to help you prioritise your wellbeing during your studies. We are working on enhancing these to make sure that whatever support you need, you can access it without difficulty both online and on-campus. 

WLV Welcome and induction 

It is an understatement to say the last 18 months have been somewhat different and strange. What this means is that more than ever, this year's Welcome is for everyone. You might be just starting your studies, you might have started but never been to campus, or you might have been back over the summer but can now look forward to a more 'normal' campus experience. 

WLV Welcome and induction activities will start soon, with teaching due to commence for most students in the week beginning Monday, 27 September (this may be earlier for some courses). 

Once you have enrolled and registered for your modules, you will be able to view the WLV Welcome Topic in Canvas. Here you will be able to access lots of helpful information ahead of teaching and the induction programme for your Faculty. 

Go to the WLV Welcome topic in Canvas

Faculty Student Services 

Your Faculty Student Services should be the first point of call to access support and advice about your course and studies. The easiest way to contact them is by the e:Vision Helpdesk. 

Your Faculty Student Services can help you with: 

• Accessing student advisers 
• Module registration, enrolment and timetabling 
• Submitting your assignments and getting an extension 
• Taking a leave of absence 
• Applying for extenuating circumstances 
• Signposting to wellbeing support 

Where to find your Faculty Student Services on campus 

City Campus 

• Faculty of Education, Health and Wellbeing: The Alan Turing Building - MI024 
• Faculty of Science and Engineering: The Alan Turing Building - MI024 
• Faculty of Arts, Business and Social Sciences: The Lord Swraj Paul Building – MU202 

Walsall Campus 

• Faculty of Education, Health and Wellbeing: The Performance Hub, Library 
• Faculty of Arts, Business and Social Sciences: The Performance Hub, Library 

Telford Campus 

• Faculty of Education, Health and Wellbeing: The Angad Paul Building reception 
• Faculty of Science and Engineering: The Angad Paul Building reception 

Please be aware that it may take longer than usual for someone to respond to your Helpdesk query during peak busy times, and phone lines may be engaged. We understand this is a stressful time but be assured that your Faculty Student Services team will get back to you as soon as possible. We thank you for your patience. 

Further information about accessing e:Vision is available later in the update.  

Timetables and enrolment 

To ensure you are ready to start your studies and access your personal timetable, you must first complete your enrolment tasks in e:Vision. For more information on how to complete your enrolment, please visit: www.wlv.ac.uk/enrol-online.  

All students are required to enrol at the beginning of each academic year, both new and returning.  

Shortly (typically within 3 working days) after you have fully completed your enrolment, your personal timetable will be available in the MyWLV app. Once you have logged in, you should select the 'calendar' tile. 

Students are still being fitted to their teaching groups for some modules, so full timetables might not yet be visible - please bear with us and keep checking your MyWLV app. 

You can also find more information about your timetable and how to access it on our Timetabling FAQs webpage.  

Accessing e:Vision 

Most students will be familiar with accessing e:Vision as an applicant to the University, but it is also an essential platform for current students.  

You should access e:Vision to: 

• Complete your enrolment and module registration. 
• Log a Helpdesk query with your Faculty Student Services. 
• View module assessment grades and results. 
• Access copies of official letters, i.e. transcripts or proof of council tax exemption. 
• Apply for hardship funding.  
• Find details of your personal tutor. 
• Update your personal information.  
• Apply for an assignment extension or leave of absence.  

You can access e:Vision by logging in with your student number and main university password. If you are experiencing difficulties accessing e:Vision, please email: evisionsupport@wlv.ac.uk.   

Digital Services 

Access to IT and learning technologies will form a significant component of your educational experience. There is a set of common and core IT essentials that all students will need to access and specialist software for some courses. 

Whether you are studying from home on your own device or on-campus using a University PC, you have access to all our core applications: 

• Microsoft 365 for your email, file creation and storage. 
• Canvas for your Virtual Learning Environment (VLE). 
• MyWLV app for central access to everything in one place (including your timetable). 
• E:Vision where you can update your details and log a Helpdesk call.  

Free Wi-Fi for when you are on campus - you can set this up on your devices before you arrive by following the steps here: www.wlv.ac.uk/wifi.  

You can find more information about our digital platforms, including a video tour of your virtual learning environment here: www.wlv.ac.uk/its/essentials.   

For help and support, you can contact the Digital Services team and access lots of self-help information on the IT Support Portal.  

Student Support, Health and Wellbeing 

Studying during this time may challenge you in unexpected ways, especially when you're balancing your studies with work and home commitments. If you feel stressed or anxious, you can find the support you need at the University.    

Through our Student Support and Wellbeing team, you can access lots of different support services: 

• Disability support 
• Mental health and wellbeing 
• Multi-faith Chaplaincy 
• Funding and finance 

All students can access online mental health and wellbeing support 24/7 through Togetherall – an online community monitored by trained professionals. Please check our self-help resources webpage or complete the mental health and wellbeing support registration form if you need additional advice or help.      

Find out more about the student support services available and how to access them here: www.wlv.ac.uk/support. 

Support from your Students' Union 

The Students' Union Advice and Representation Centre (ARC) offers professional, free, independent, and confidential advice and representation for all students at the University of Wolverhampton. All enquiries are dealt with in the strictest confidence. 

Please do not hesitate to contact the Students' Union Advice and Representation Centre (ARC) for any support you might need using the online enquiry form. 

Stay up to date with the latest information     

Please keep checking your University WLV emails and reading these updates. We are committed to keeping students up to date. We do this by email, on our social media channels (Instagram, Twitter and Facebook) and the University student news webpage.     

Visit our dedicated Covid-19 webpages for information on how you can stay safe and help protect our University community during the pandemic.    

Thank you, stay safe and be kind to yourself and others. 

Professor Julia Clarke 

Deputy Vice-Chancellor