Staff Profile: Dr Jenni Jones

Faculty Jenni Jones

Faculty of Social Sciences


University of Wolverhampton Business School (UWBS)


Senior Lecturer, HR & Leadership Department

Contact details

Direct line: 01902 323763



University of Wolverhampton
Faculty of Social Sciences
MN Building (Office MN220)
City Campus North


My career has been a mixture of Human Resources & Learning and Development roles within both the private and public sector. I worked for the Prudential for 8 years (1992 to 2000), and had a variety of roles including HR and Training Manager (at their Regional Service Centre, Chester) and Management Development Consultant (at their Head Office, London). These roles gave me an opportunity to develop my skills within a generalist HR role and within a specialist Learning and Development role. I then moved to Britvic Soft Drinks (at their Head Office, Chelmsford) as their Performance and Development Manager, carrying out HR related projects across the Operations, Sales and Logistics parts of the business, including implementing the new performance management strategy and managing their graduate schemes (2000 to 2002).

Then, I moved into a Consultant role (SBC Training Consultancy) supporting Government initiatives (NVQs, Employer Training Pilots etc.) and became their Professional Programmes Manager, working closely with Assessors, Managers, Auditors, etc.(2003-2004). In 2004, I joined the University of Wolverhampton Business School, where I teach both undergraduate and postgraduate courses. I am Course Leader for the PGCert/MA in Coaching and Mentoring Programmes (since 2005), lead our ILM Coaching and Mentoring awards and lead the Business School/Institute of Directors Student Mentoring programme (since 2011).

Throughout my working life, I have continued to study a variety of qualifications, including the CIPD professional qualifications, two Masters and a PhD in mentoring and learning. I also regularly carry out external consultancy work within the private and public sector and have had some associated articles published.

My passion is learning, coaching/mentoring and leadership. I often train mentors within the Police (where I have received a special recognition award from both the West Midlands Police and the British Association for Women in Policing), the Institute of Directors and the Black Country Chamber. I have also received two awards for my teaching; an ‘Innovation’ Teaching Award for my Career Management/Employability Skills module (2009) and a ‘Rising Star’ Teaching Award (2006).

Academic qualifications

  • PhD in mentoring and learning
  • MA in Education (Mentoring and Coaching)
  • Post Graduate Diploma in Teaching & Learning
  • Post Graduate Certificate in Teaching & Learning, in Higher Education (Distinction)
  • A1 Assessor Award, V1 Internal Verifier Award, Key Skills (Level 3) in Information Technology & Key Skills (level 4) in Communication
  • University of North Wales – MA in Human Resources Management
  • West Cheshire College – Post Graduate Certificate in Business Psychology (Distinction)
  • Chester College - An Introduction to Counselling (3 month course)
  • North East Wales Institute – Chartered Institute of Personnel and Development Stages 1 & 2
  • Brighton University - BA (Hons) Degree in International Hospitality Management (2.1)

Teaching interests

I teach on a mixture of postgraduate (i.e. CIPD, MBA and MA in Coaching and Mentoring programmes), and undergraduate programmes (i.e. BA Business Management, International Business Management).

  • Coaching & Mentoring
  • Learning and Teaching
  • HR Management and HR Development
  • Leadership and Management
  • Employability skills

Corporate and community engagement 

I have trained and supervised coaches/mentors within a variety of public and private sector organisations, including E.On, Dudley Community Services, Telford College, Goodyear Dunlop, West Midlands Police, Staffordshire Police, Metropolitan Police, West Midlands Counter Terrorism Unit, Wolverhampton City Council, Sandwell Council, The Institute of Directors, The Black Country Chamber etc.

I have also worked with a variety of KTPs by supporting the recruitment process, through psychometric testing. Previously I have worked with the Youth Support Service in Shropshire, supporting the rehabilitation of young offenders through mentoring, to support their transition back into the workplace.

Professional body membership and roles

  • FCIPD – Fellow of the Chartered Institute of Personnel & Development
  • FITOL – Fellow of the Institute of Training & Organisational Learning
  • FInstLM – Fellow of the Institute of Leadership & Management
  • SFHEA - Senior Fellow of the Higher Education Academy
  • Professional Member of the EMCC and member of the EMCC Special Advisors Group
  • BPS Intermediate Plus Status (trained in SHL Occupational, Personality and Motivational Psychometric Questionnaires Stages 1-3, 16PF and Myers Briggs/MBTI)
  • (Associate) Director of the Institute of Directors

Research interests

My PhD investigated formal mentoring and learning, within the NHS and the Police. Specifically, the focus was on what was distinctive about the learning from within these formal mentoring dyadic relationships and what were the moderating factors that enabled or inhibited this learning? My NHS case study focused on mentoring managers studying a management qualification or those new to management. My two Police case studies are within a women’s only mentoring programme, aiming to support more women into leadership roles and a mixed gender programme to support high potential employees.

I have also researched mentoring and learning within a variety of other contexts and have recently been involved in delivering or evaluating other public and private sector coaching and/or mentoring programmes to demonstrate the immense learning that can be gained for all parties involved within mentoring.

I am also a member of the University of Wolverhampton’s Research in Coaching and Mentoring Network Group and the Human Resource Management (HRM) Research Cluster Group. I am also a coach/mentor practitioner; I mentor as part of the University Staff Mentoring Programme, as well as facilitate Supervision Groups and Action Learning Sets outside the University. I am also a member of the EMCC Special Advisors group and we also host the EMCC Regional West Midlands group meetings here at the Business School.

PhD supervision

I am currently supervising one PhD student in the area of psychological contracts. 

I would be interested in supervising further PhDs in the field of learning, coaching, mentoring, leadership and personal development.

External academic roles

External Advisor for Oxford Brookes on their postgraduate programmes in Coaching and Mentoring (2009). Active member of the EMCC Special Advisors group.

Selected publications

Refereed journal articles

Jones, J (2017) How can mentoring support women in a male-dominated work place? A case study of the UK Police force, Palgrave Communications 3 Article number: 16103 (2017) 

Jones, J. (2016) Learning from women’s mentoring experiences in the police force UFHRD Conference in Manchester

Jones, J. (2015) What is learnt within formal mentoring relationships and how does this learning change over time? UFHRD Conference in Cork

Jones, J. (2014) Calling all line managers - Learning needs your support. Being ambivalent is not helping! Submission for the CMI Article of the Year Competition, 1-7.

Jones, J (2013) Factors influencing mentees’ and mentors’ learning throughout formal mentoring relationships Human Resource Development International 16 (4) pp.390-408

Jones, J. (2012) An analysis of learning outcomes within formal mentoring relationships, The International Journal of Evidence Based Coaching and Mentoring, 10 (1), 57-73.

Cureton, D., Jones, J. & Foster, W (2011) The Impact of Mentoring on Stress in Higher Education  The International Journal of Mentoring and Coaching  9 (1) 18-45.

Jones, J. (2009) Mentoring in the Milky Way – reviewing the constellations of relationships  The International Journal of Mentoring and Coaching  7 (2) 3-24.

Jones, J. (2008) What makes an effective mentor within the HE sector?  The International Journal of Mentoring and Coaching  4 (3) 12-28.

Book reviews

Jones, J (2016) Book Review: Gender and Social Hierarchies Management Learning online pp.1-3

Jones, J. (2014) Book Review:  Leadership Resilience Management Learning  45 (4) pp. 503-505

Jones, J. (2013) Book review: Coaching and Mentoring – A Critical Text Management Learning 44 (3) pp. 307-310


Jones, J., Firth, J & Hannibal, C (2017) Keeping up with the changes: Perceptions, paradigms and pedagogy,  British Academy of Management Conference, Warwick University  

Jones, J. (2016) Learning from women’s mentoring experiences in the police force UFHRD Conference in Manchester

Jones, J. (2015) What is learnt within formal mentoring relationships and how does this learning change over time? UFHRD Conference in Cork 

Jones, J. (2013) – ‘Using Active and Experiential Learning to improve student employability
in Business & Marketing’ at the HEA Seminar Series Workshop, University of Wolverhampton

Jones, J. (2013)  ‘Mentoring our students into employment 1 + 1 > 2’ at the HEA Conference, Warwick University

Jones, J. (2011)  ‘Learning about learning from mentoring women in the public sector’ (keynote speaker) at the Women E-mentoring in Lifelong Learning (WELL) Conference, Women’s Library London Metropolitan University

Jones, J. (2011)  ‘Coaching & Mentoring: Making the most out of women’s talents’ at the West Midlands Association for Women in Policing Professional Development Day, Birmingham

Jones, J. (2011)  ‘Mentoring – exploring the benefit to the mentor’ at the CIPD Special Interest Group presentation, Telford Hospital

Jones, J. (2010)  ‘Mentoring and learning – the what and the how’ at the Management Research Centre Conference, University of Wolverhampton