Mrs Rebecca Bates

Faculty Quality Administrator

Email address: Phone number: 01902 518824 Location: Walsall Faculty: Faculty of Education Health and Wellbeing School/Institute: Faculty of Education Health and Wellbeing Areas of expertise: Quality, Administration


Building on a communications-based degree, I pursued a career in Administration. I have worked in the University for over ten years. I started in the Institute for Learning Enhancement as a Receptionist and Personal Assistant. I then became the Department Administrator. To learn new skills and develop my experience in other parts of the university, I applied for the role of Executive Assistant for the Dean of the School of Health and Wellbeing. After a year in this post, I was promoted to a Team Leader Quality and Academic Development. This role was very varied and allowed me to develop my skills in the management of people. After nearly four years, the universities administration was reviewed and I was transferred into the role as Faculty Quality Administrator within the Faculty of Education Health and Wellbeing. This transition allowed me to work with new disciplines such as Sport, Secondary Education and Post Compulsory Education. In this current post, I have a more focussed role and work with staff on new academic developments, changes to provision and professional body accreditation, approval and endorsements.

Research interests

Quality Assurance

Course Development

English Language


BA (Hons) English Media and Cultural Studies, 2006.

Previous professional experience

Faculty Quality Administrator, July 2014 - present

  • Co-ordinate the Faculty’s quality assurance and enhancement processes, ensuring they meet appropriate regulations
  • Comprehensive administrative support for the Faculty’s academic development, quality management and assurance activity in close liaison with University Quality Management and Planning Divisions to reflect agreed responsibilities
  • Administration of the Faculty’s academic portfolio development
  • Coordination of external examiner processes
  • Training, advising and supporting Faculty staff in use of University quality and other related systems and processes
  • Monitoring Faculty initiatives to improve the student experience, including support for learning and teaching developments
  • Servicing of Faculty committees
  • Maintaining accurate and up-to-date records and robust electronic archiving system

Team Leader - Quality and Academic Development, School of Health and Wellbeing, University of Wolverhampton, October 2010 to July 2014

Line Management of Quality and Academic Development Admin team

PA to Associate Dean Quality and Associate Dean Academic Development

Quality Reviews with Professional Bodies

Curriculum Development and Validations

School Academic Misconduct, Appeals and Complaints Administrator

Committee Officer to several school meetings

Administration for Principal Lecturers

Accreditation of Prior Learning Administrator

Liaising with internal and external partners


Executive Assistant to Dean, School of Health and Wellbeing, University of Wolverhampton, November 2009 to October 2010

Diary Management

Inbox Management

Administration for Senior management


Point of contact for the Dean

Secretary to several school meetings

Liaising with internal and external partners


Administrator and PA to the Director, Institute for Learning Enhancement, University of Wolverhampton, October 2009 to November 2010

Diary Management

Line Management of 1 member of staff

Administration for Senior management



Point of contact for the Director